Xiao Li is the head of a customer service department at Qilu Satellite TV.

As a customer service, their work is very easy in the customer service industry, which is completely different from some other customer service customers who sit in front of the phone all day long and never stop ringing.

Just because they are the customer service of the TV station.....

Originally, no one would call the TV station on weekdays, not to mention that they are still from Qilu TV, because the TV station has poor ratings, and the audience is also fixed Those old viewers, they have long been used to watching the current program arrangement, so they can receive ten calls a day, which is a lot of time.

But today.....

Jingle Bell –

Just two seconds after putting down the previous call, another call was answered.

Xiao Li was crazy, picked up the phone, held back the feeling of roaring at the ceiling, and said patiently: "Hey, hello, this is the hotline customer service of Qilu Satellite TV, can I ask if there is anything that can help you?" ”

"Hello!"

The voice on the other end of the phone was a very calm-sounding male voice: "I watched "Conquest" last night, but unfortunately, I only started watching the second episode, and it was still halfway through the broadcast, so I haven't watched most of the content, and I missed it, such a good TV series, can you arrange a rebroadcast during the day!" ”

Sure enough, it's "Conquest" again!

Xiao Li was not surprised at all.

Because he was so busy today and answered so many phone calls, it can be said that it is all thanks to this TV series!

But obviously, he is a customer service, and to put it bluntly, he is just a medium, and he is just a bag.

Even if it's a supervisor!

To put it bluntly, he can't solve the, because he doesn't have the authority at all.

There is no explanation of how to solve similar problems.

So at the end of the day today, in fact, they are all in the mud.

There's no way, you don't have permission, you can't do anything, can you say anything that is too sure casually?

"Okay, I've already recorded and reported to you, I will give feedback to the leaders of the station as soon as possible about your needs here, and please wait patiently."

Xiao Li said this, and after getting a word of thanks, the phone hung up.

Xiao Li took a deep breath, and did not put the phone back on the first time, but put it next to it empty.

He couldn't stand it anymore and had to rush the leader.

Although I have already fed back to the leader, the leader is just like the wooden man, and there is no reaction at all, leaving an ambiguous sentence of 'okay, I know, I will deal with it', and it has been until now, and there is no follow-up to Mao.

But if it drags on like this, it's these agents in the customer service department who will go crazy!

So Xiao Li decided to urge it.

Here, he took a thick stack of demand registration records, went to a leader's office, knocked on the door, and entered.

This is the deputy director of their television station.

"Director Zhou, here's the thing, our customer service department really can't stand it."

Xiao Li put a large book on the desk: "Look, three hours is already so much. ”

"Xiao Li." Deputy Director Zhou stopped the action of replying to WeChat in his hand, and straightened his face: "Young people must calm down, the station is not without arrangements for some things, don't shout hard and tired at every turn, you have to remember that our job is to serve the public, and if you can't hold on to a little thing, what kind of system is it?" ”

"But Director Zhou, now they are all talking about rebroadcasting the drama "Conquest", we can actually listen to the public's opinions and replay it..."

However, Xiao Li's words are not finished here.

Deputy Director Zhou waved his hand and said, "Okay, regarding the arrangement of the program and schedule, the station has already decided, how to broadcast it or how to broadcast it, there are no rules, there is no circle, right?" It cannot be said that the plan that has already been planned is disrupted casually. ”

"Moreover, the replay rights are very expensive, do you pay for this money?"

Xiao Li stopped talking.

Because he knows that when it comes to this, if he continues to talk about it, it will be his fault.

Even if he knew that the most programming schedule during the day was actually those long, death-long TV shopping commercials, and then some small programs in between.

This is the current program arrangement of Qilu Channel.

But why are these ads so long?

I know everything.

Isn't it because these advertisements are all arranged by you every week?

Xiao Li left the office silently and retreated.

So since you don't pay attention to it so much, why do you have to spend so much money to buy this show? Isn't it just to boost the ratings?

Xiao Li shook his head, because he knew that there were still a lot of such things in this kind of place.

If it is some other private company, the company may choose the best method and the most profitable way to make money non-stop.

But this kind of place is not.

.......

However, soon.

A phone call reached the top of Qilutai.

In an instant, Qilu Tai's nerves were involved, and the big leaders of the station directly gave instructions, immediately squeezed out the schedule, and quickly arranged the replay of "Conquest"!

The reason is also very simple, an industrial tycoon from Guangyue called.

They can invest a sum of money, buy advertising partnerships, and then come with additional reruns of Conquest episodes!

So, the customer service department rang the phone for a day and didn't arrange anything, so it was arranged immediately.

Then, at the meeting, Deputy Director Zhou was reprimanded by the big leaders openly and secretly because of his poor work, although he said very deep words, but anyone could hear that he was to blame.

......

At the same time, during the meeting, the ratings of major TV stations on the first day of the May season also came out.

"Recently, the main station, the purchase and sales department, has made a sum, good, of, performance, about, TV series, "Conquest", the mass evaluation, is good, estimated, ratings, is also very considerable, we not only overfulfilled, the superior issued, loss control indicators, but also further, deepened, to, the important work guidance of the two principles, a key hand to grasp the key project of entertainment, over-completion of Liao (no typo), the construction of the United States Qilu, rich people's entertainment, new entertainment to the grassroots masses of the task! Let's applaud! ”

Bang bang.

The chief director's word-by-word speech triggered a burst of orderly applause.

"Now, I'll read the ratings rankings!"

The chief director took the report handed over by the assistant and signaled for the applause to stop.

"First place, Golden Theater TV series, "Conquest"!"

After the chief director read this name, some people in the audience were suddenly ecstatic.

That was the person in charge of the acquisition of this TV series at that time, a group leader of the purchase and sales department.

At that time, he tried his best to buy the small-scale TV series "Conquest", which also aroused the dissatisfaction of some leaders in the station.

Among them is Deputy Director Zhou.

Deputy Director Zhou is in charge of the station's advertising business.

There are also other team leaders who are responsible for the purchase and sale of TV dramas.

General Director: "Its ratings are stuck in...."

(Thanks to the book friend for the tip: book friend 20221027172302784.) ）