"Don't make any noise!"

I raised the decibel level to signal them not to be so excited about arguing, then glanced outside the door of the shop and whispered a proposal.

"Let's go inside and talk, don't stand here at the door."

At my suggestion, they agreed, after all, it's still quite cold outside. When I entered the office, I asked the other employees to continue to work on their work, and then called the two customers, as well as Lin Xuan'er and Adu, in.

I poured them a glass of boiled water, and then sat down myself, and after glancing at a few of them, my eyes fell on Lin Xuan'er.

"Xuan'er, you tell me the details of the matter, don't add oil and vinegar, what is the matter, you just tell the truth."

Lin Xuan'er nodded to me, and Adu also gave her a reassuring look, this time the excited customer finally didn't shout anymore, giving Lin Xuan'er a chance to explain.

After a while, after Lin Xuan'er's explanation, I finally understood the whole thing.

It turned out that the person who came to make trouble was Ms. Wang, and the two cats were indeed taken away from our cute pet club. Stray cats do have physical problems, and they just underwent some treatment some time ago, but that is only the first stage, and they need to continue to observe and treat them in the future.

However, it was during this period that Ms. Wang insisted on taking the stray cat away, and said that she would take care of it. In addition, the British short pet cat she bought, a cat of this breed is born with a physical problem, and it is necessary to arrange vaccination as soon as possible.

However, after these two cats were taken away by Ms. Wang, she didn't take care of them because of her work, but she came to the door and put all this responsibility on our cute pet club.

In this way, it is indeed as Lin Xuan'er said, this pot should not be carried by our cute pet club.

After a while, I took a deep breath, looked at Ms. Wang, and said, "Ms. Wang, that's how it is, right?" You think it's better to be like this, no matter what, the two cats are taken away from our cute pet club, and we are willing to take part of the responsibility. ”

Ms. Wang, perhaps knowing that she was wrong, softened her expression a little, looked at me and asked, "Then how are you going to take responsibility?" ”

"I see that Ms. Wang, you are also a cat lover, otherwise you would not have bought a British short and adopted another stray cat. Stray cats are public welfare, if Ms. Wang, if you want, our pet club can give you another stray cat to adopt, in addition to pet cats, if you also want to buy a short pet cat, we can give a discount of 20%. ”

I paused, smiled and continued to ask, "Ms. Wang, do you think, is such a solution acceptable?" ”

I looked at the expression on Ms. Wang's face, and I could see that she was gradually willing to accept it, but just as she was about to speak, it was the man sitting next to Ms. Wang who spoke first.

"Cats are all from your cute pet club, if there is a problem with the cat itself, then the result is still the same? The cat brought back is also dead! If you really want to continue to raise cats, then we would rather change to a pet store, as for the discount or something, we don't want it, you can directly convert it into compensation! ”

"This!" Lin Xuan'er was immediately unhappy, she glanced at me, and then continued: "How can this be solved in this way? Ms. Wang, our cute pet club is willing to give discounts, which is already very good, this is an inch! ”

"Who's got to get an inch? Obviously, our cute pet club doesn't need to take responsibility in the first place, so you still have to ......"

"Xuan'er!"

Adu and I shouted at Lin Xuan'er in unison, signaling her to stop talking about it for now, so as not to intensify the contradiction between the two sides again because of her words.

I thought for a while, nodded slowly, looked at the man, smiled and asked, "Then this gentleman, how much do you think is the right amount of compensation?" ”

The couple glanced at each other, and their eyes seemed to be exchanging how much money they planned to pit our cute pet club.

After a short while, he stretched out two fingers and exclaimed, "Two, two thousand!" According to the price of the British short, we don't want the extra ones, just two thousand as a whole number. ”

I burst out laughing, and it seemed that I wouldn't do it without giving them some "color" to see. On the way over, I had already learned from the information of the two cats that Lin Xuan'er sent me, our cat is no problem, as long as the owner of the cat follows the reminder we gave before, the cat is impossible to have a problem.

In addition, when I first came to the new store, I noticed that Adu's hand was injured, which was probably injured by the two parties in the previous dispute, but it was a little strange, according to my understanding of Lin Xuan'er, her boyfriend Adu was injured in a dispute with a customer, she could not be so indifferent.

Don't...... Lin Xuan'er didn't know at this time? It's also possible, after all, all her attention was on Ms. Wang's body during the whole process, and she probably hadn't noticed the scars on Adu's hands yet.

After muttering for a while, I apologized to the man and said, "This gentleman, I'm sorry, this number is unacceptable to our cute pet club. ”

While talking, I deliberately took out my mobile phone and found the new store monitoring software to check what happened before.

"Unacceptable? Scold! If you want to say that, then we can't accept it even more! Either lose money, or lose us a new British kitten, otherwise there is no negotiability! ”

I ignored his words and continued to check the contents of the surveillance, and soon, I found that Ms. Wang had already brought her boyfriend over this afternoon, when Adu was the only one on the new store.

The picture in the video, maybe Ms. Wang and the two of them think that there is no one in the new store of the cute pet club, and Adu is the only one there, so they dare to rush into the store so rampantly to do things, but how can Adu do what they want? So he stepped forward to stop him, and during the dispute, the scars on his hands came from this.

"Speak!"

Seeing that I did not speak, the man urged me again in a bad tone. I looked at him coldly, then stood up, walked over to them, and put my phone surveillance video on their desk.

"So what do you think this is?"

I continued to speak in a non-slow tone as they watched the surveillance video on my phone.

"First, the two cats taken away from our cute pet club, we have read the information, the cat is no problem, just deal with it according to the information we provided above, however, Ms. Wang, because you are too busy with work, you did not take care of the two cats, let alone arrange to be vaccinated, and even caused the cat to have a serious stress reaction, which caused death."

"Second, in the surveillance video of this mobile phone, there was only one employee in our store at that time, and you actually wanted to go into the store to smash things and ask for explanations, and under the dispute, the employees in our store were injured, so do we have any reason to ask the two for compensation?"

The couple glanced at each other, and their eyes began to gradually become dodgy, while Lin Xuan'er hurriedly checked Adu's body, and soon noticed the scratch on his right arm.

"Adu, you, why didn't you tell me before? You're all hurt! ”

Adu responded with a smile to Lin Xuan'er and said softly: "It's not in the way, it's just a small injury." ”

Ms. Wang's face hesitated, and she whispered to her boyfriend, "Why don't you ...... Let's go with the first solution, shall we? ”

He groaned for a while, and finally nodded reluctantly, and said in an impatient tone: "Just the matter of the two broken cats, it has been a waste of time for so long, okay, okay, then do as you say, I don't care." ”

With his tone and attitude, at first glance, he doesn't think he is a cat lover, I really don't know how Ms. Wang is with him, the two do not match in many things.

It didn't take long for the couple to settle the matter according to the solution I had proposed, and then left the new store of the cute pet club.

After sending them away, I went into the store, found some medicine for treating trauma, called Adu and Lin Xuan'er in, and then handed the medicine to Lin Xuan'er and asked her to treat Adu's wounds.

"Xuan'er, although they are indeed at a loss, but when we open a store to do business, there are many times when we have to endure it, and there are conflicts with customers, and even if we win in the end, it will not be good for us."

Lin Xuan'er nodded lightly at me, and then I looked at Adu, who was sitting in the chair at this time, and said.

"Adu did a good job, he didn't get angry because of what they did to you before, and he has a good temper, but don't be too aggrieved by yourself, if I hadn't checked the surveillance, wouldn't you have eaten a closed door? Therefore, if there is any situation, you should reflect it truthfully, and when Xuan'er tells the matter in front of everyone, you should add your previous situation. ”

"Well, Brother Fan, I see."

I nodded to both of them and walked out of the office, thinking about going out for a cigarette.

However, I had only been out for a short while, and Adu hurried out inside.

"Brother Fan, look at this!"

He took his mobile phone and handed it to me, I took a look, it was Weibo, someone posted the video of our previous cute pet club, Ms. Wang and they came to the store to make trouble, and this post also caused a lot of heat!

I frowned suddenly, the trees want to be quiet and the wind does not stop! Seemingly...... The cute pet club is in trouble now, and maybe it will fall into a public relations crisis.