Chapter 57: The Mother-Child Divergence
The crisis was resolved, and Han Yidao was also very happy. This morning, he went to the company after sending Chen Xu, and a bunch of miscellaneous things were waiting for him, because the general manager Li Zhilan was moody and ruthless, so many department managers were willing to communicate with Mr. Xiaohan.
At about ten o'clock in the morning, the secretary suddenly broke in and said loudly: "Mr. Han, look at the news on the Internet, our company is on the hot search." As soon as Han Yidao typed the word Rongfa, various titles came out. Han Yidao's heart sank, and he hurriedly asked, "What's the situation?" Hurry up and call someone in the know. When the security guard and salesman came, Han Yidao learned the details. He immediately rushed to a meeting of the PR department and the technical department to prepare for crisis PR. He asked the technical department to immediately call up all aspects of monitoring, respond to the doubts of netizens, and on the other hand, find the parties through the information of the membership card, negotiate a solution, and contact the lawyer to discuss the next measures.
Han Yidao was arranging relevant matters when he suddenly received a call from Li Zhilan. Li Zhilan was at the food factory, heard the news, and hurriedly called: "Immediately open the security guards involved, the scourge of insufficient success and more failures cannot be left." It can be regarded as an explanation with some attitude, otherwise the turbulent public opinion on the Internet will be terrible. ”
Han Yidao pinched his eyebrows, "This matter must be investigated clearly before deciding what to do, and you can't just find someone to top the tank in order to appease the anger of netizens." The surveillance footage is very clear that the security guard did not hit anyone, but just pulled her bag, which is an exaggeration. Moreover, if we fire the security guard immediately, it is equivalent to admitting the fact that the security guard beat people, and the gain outweighs the loss, so we can't do this. Besides, the security guard is protecting the interests of the company, and he is responsible for his work, even if he is not handled particularly properly, he cannot be fired for this, and he is not too much at fault. ”
Li Zhilan was furious on the phone, "What so much nonsense, what big thing can my mother-in-law and mother-in-law achieve?" Do as I say, get the security guard out first, and wait for me to go back to the press conference. ”
Han Yidao put down the phone and saw a group of people looking at him. He smiled, "Let's all go and do things!" The Minister of Security said cautiously: "What does Mr. Li mean?" When Han Yidao answered the phone just now, everyone listened with bated breath. Han Yidao reassured everyone, "Everyone can work with peace of mind, it's okay." Everyone dispersed uneasily, and suddenly someone knocked on the door and came in, Han Yidao didn't expect it to be Chen Xu. With the help of Chen Xu, this matter was solved. Chen Xu said that there was still a class in the afternoon, so he hurried back.
Han Yidao notified various departments to hold a meeting to deal with follow-up matters. As soon as the people arrived, before the meeting started, Li Zhilan rushed back angrily. She went to the meeting displeased. Han Yidao said to everyone: "This time the matter was solved relatively smoothly, but some problems were also exposed in the middle. Our technical department has to re-check the monitoring, there are no dead ends, she obviously took our things, but she can't see it on the monitoring, and the orientation of some cameras needs to be adjusted. Another point, the security department should pay attention to the fact that the police have a police recorder in the process of law enforcement, we can also buy a few, there is not much money, and when this kind of theft occurs in the future, the whole process can be videotaped when processing, and when you open the bag, you should see clearly what is in his bag? Don't be afraid to take responsibility, if you do wronged the customer, then we can apologize. When the guest does not cooperate, and we have enough evidence to prove that he took something, then we can call the police to deal with it, and there should be no physical altercation. ”
Li Zhilan suddenly interjected, "What if everything needs to be handled by the police?" So is there still a need for the security sector to exist? If this is not handled well, this department can be abolished. The people present didn't dare to breathe, and Han Yidao said to his mother: "You are also tired, I think you need to take a rest." Li Zhilan continued the topic just now, "The security department needs a big change of blood, recruit a few clever people." ”
Han Yidao looked at his mother, "Mr. Li, I'm in a meeting now, let's talk about it later, okay?" After speaking, she looked at Li Zhilan with a straight face, and Li Zhilan saw that her son was going to be angry, so she left in a huff.
Han Yidao looked at the person in charge of the public relations department, "You are responsible for dealing with the aftermath, the turmoil on the Internet will not stop because of an apology statement, all kinds of different voices will appear, you find a way to guide public opinion with rhythm, although this matter seems bad, but it can improve the popularity of our Rongfa, the key depends on how to guide public opinion, and when necessary, you can also issue a statement, ask the legal department how to issue this statement is more shocking?" If the party publishes false information and causes losses to our company, it is necessary to issue a statement that reserves the right to pursue legal responsibility. As soon as public opinion is still not in favor of the company, a statement is issued. The relevant personnel quickly nodded yes. Han Yidao spoke next, "The meeting was adjourned." ”
Han Yidao returned to the office, and Li Zhilan was waiting there. As soon as he saw him come in, he immediately attacked, "Yidao, you can't be so soft-hearted." To govern a company, you have to use thunderous means. Han Yidao looked at his mother, "Mom, I made it very clear when you asked me to come back, I don't need to do everything according to your wishes." Just look at the results. ”
Li Zhilan was very angry, "You kid, why are you so disobedient, don't I want to take you?" Han Yidao sat down, "Mom, it's not that you're right every time, so don't always force others to always do what you want." Everyone has their own ways and means, let's seek common ground while reserving differences! Li Zhilan was very angry, "I asked you to come back, not to let you go against me!" ”
Han Yidao argued, "Mom, if you let me come back just to let me do what you want, then there is no point in me coming back." There are obedient people in the company, but what happened in the past four years? You know it all right, everyone did what you wanted, and the result? "Speaking of which, do you hate his breath? Everyone's energy is limited, so there is no need to do everything yourself, just do your part. Li Zhilan wanted to refute, but Han Yidao looked at her, "Mom, don't oppose for the sake of opposition." Li Zhilan suddenly stopped talking like a deflated ball.