Chapter 20: Strange Bad Reviews
After the general meeting of the villagers was held, the attitude of the villagers towards Li Na also reversed again.
In addition, this afternoon, Li Na distributed all the more than 100 new orders to the villagers, and they all respected Li Na again, and some of them sincerely apologized to Li Na.
That night, Li Na and Liu Mancang personally delivered nearly 400 orders of mountain goods to the town's courier company throughout the day, and they were all full of happiness when they returned.
"Village Chief Li Na, the application form for our Yuehu Village Collective Enterprise has been submitted to the town industrial and commercial office with the help of the town, and applied to the county industrial and commercial bureau for approval. Today, the sales orders of this mountain goods have soared, and it seems that the unsalable mountain goods in the village are about to be completely solved. ”
Shuqiang, a villager who was in charge of driving a four-wheeled tractor, also said: "Yes, with so many orders for mountain goods in one day, it won't be long before all the mountain goods in our village can be sold." And it will sell faster and at a higher price than in previous years. We are a blessing in disguise, and Village Chief Li Na is the lucky star of our Yuehu Village. ”
In the face of the praise of the villager Shuqiang, Li Na had long forgotten the incomprehension of the villagers during the day, and then smiled: "Brother Shuqiang, you have won the award, I was appointed by the town and county to come to our Yuehu Village, poverty alleviation, poverty alleviation is the policy that our country spares no effort to implement, and the Internet + industry model is also a policy that Premier Li Keqiang supports and encourages." If we want to thank you, we would like to thank the party and the motherland for never forgetting everyone. ”
Liu Mancang answered: "Yes, we want to thank the party and the motherland for not forgetting our people in the ravines. Shuqiang, we have to work hard ourselves to live a good life, a prosperous and happy life. ”
Today is Yuehu Village, which I didn't return to until more than ten o'clock in the evening, and I still ate in the Yuehu Village Primary School at the entrance of the village, but this time it was not Zhang Chao's meal.
Because many villagers in the village understood the hard work of Li Na and Liu Mancang, they prepared some meals, steamed buns, and even wine and dishes, all of which were sent to Yuehu Village Primary School.
But not far from Yuehu Village Primary School, Wu Guoqiang and Wu Zhibin's uncle and nephew were smoking stuffy cigarettes.
"Uncle, don't be angry, I've thought about it carefully, not only do we have bad reviewers to destroy the reputation of their online store, but our own online store can also promote it at a low price, so that no one can buy it in their online store."
Wu Guoqiang threw the cigarette in his hand on the ground and crushed it with his foot: "Zhibin, let it go, I will definitely crush them for me." ”
There was nothing to say all night, and the next morning, Secretary Mancang received a call from the town's industrial and commercial office, asking him to take the official seal of the village committee to go through the procedures for establishing a collective enterprise.
However, when Liu Mancang returned to the village in the afternoon with the brand-new "Moon Lake Company" business license, he saw Li Na's expression a little ugly.
Even when she saw the business license of the collective enterprise "Moon Lake Company", Li Na was only happy for a short time, and soon frowned slightly.
"Village Chief Li Na, your face is a little ugly, is something happening again? Could it be that the people in the village are embarrassed by the distribution of mountain goods orders? ”
Li Na shook her head: "Secretary Mancang, no." The villagers are very supportive of my work today, but there has been a significant drop in the number of orders today. In addition, there have been some refunds and return orders, and many buyers said that after receiving the mountain goods, they have rotted and deteriorated, and even defective products. I'm worried about how to communicate with the villagers. ”
"What? Refunds and returns, persimmons and pecans are rotten and spoiled, and there are defective products? Who are these orders, this is too unusual, how can you be greedy for such a cheap thing, do this kind of thing to put spoiled and defective persimmons and pecans into it? Hearing such news, Liu Mancang was also full of shock and anger, and then said to Li Na again: "You don't have to worry about Village Chief Li Na, we must not tolerate such behavior." It can't be because of the uncompliance and greed of individual villagers that our online store and the sales of our entire Yuehu Village have been affected. There should be a record of the delivery, you see whose family it is, and I'll go to them to settle the account. ”
Seeing Liu Mancang's anger, Li Na still frowned, and then said embarrassedly: "Secretary Mancang, this is not the situation of individual villagers, but every family has a similar situation to a greater or lesser extent. ”
"Everybody has it, this, are they all having a problem with their brains? No matter how anxious you are to sell mountain goods, no matter how anxious you are to make money, you can't do this. Isn't that all the business done to death? Everything is rotten, broken, who will buy it again, and no one will agree to pay. ”
After Liu Mancang heard that every family had this situation, he suddenly became angry and stomped his feet.
However, Liu Mancang was in a hurry, and he also had a sense of the overall situation, and he knew how to be calm in case of trouble, so he took a few deep breaths, suppressed the anger in his heart, and said to Li Na again: "Village Chief Li Na, have you communicated with these buyers?" Let's reissue them well, no problem, can they not refund them? ”
Li Na shook her head: "I have talked to them well, but most of them do not agree to reissue new mountain goods, and resolutely refund and return them." And some of them didn't contact us at all to refund and return, or reissue, and directly posted bad reviews in the comment area. And these bad reviews have lowered the store's rating, and if new buyers see these bad reviews, they will not be willing to place an order at our point. ”
"Huh? Bad reviews directly affect the purchase of other new buyers. Oh, I'm so angry, how can these people in the village play this kind of cleverness at this time, if this is a refund and return, not only does each order not make money, according to the profit cost you calculated before, isn't it not only to get into the problem of mountain goods, but also to directly lose the express cost of each order, it's really annoying. After learning about such a common situation, Liu Mancang also scratched his head at this moment.
Seeing Liu Mancang's anger and anxiety, Li Na spoke again: "Secretary Mancang, you are right, not only the loss of courier fees, packaging costs, but also promotion costs will be lost. But don't be too anxious, since this matter has already happened, it's useless for us to be in a hurry. The loss of some mountain goods and express delivery, promotion costs, as long as we find a way, we should be able to recover some. On the other hand, the situation of decay and deterioration may also be caused by the temperature difference during express transportation and the impact and extrusion during transshipment. But the defective mountain goods, this must be the reason for some villagers. Now let's see how we can get the villagers to change this perception and resolutely prevent this from happening in the future. I try to find a way to communicate with those buyers who have received the problematic mountain goods, to see if there is a better way, so that they agree and are satisfied, and our losses are smaller, and then we can try not to affect the follow-up sales. ”
"Well, that's all it can be." Liu Mancang sighed.
Because the matter is too serious, in order to fear that there will be another problem with the mountain goods packed today, Liu Mancang did not dare to delay for a moment: "I will go to the village committee, and then call all the villagers to come to the meeting, so that these villagers who have already sold mountain goods know the lesson, and let the villagers who have not sold mountain goods take warning." Let them know it's self-destructive! ”
Because they didn't know what the situation was, and Liu Mancang shouted in a hurry, the villagers thought it was the matter of the collective enterprise that they talked about yesterday, and there was good news about selling mountain goods, so they all rushed to the village committee soon.
And when Liu Mancang sent out the mountain goods with rotten and defective products, and told the villagers in a serious or even serious tone, soon those villagers who had never sold mountain goods began to discuss.
As for the villagers who sold mountain goods, there were different reactions, and some villagers did not say a word with ugly expressions.
However, some other villagers, led by Wang Kai, immediately stood up.
"Secretary Mancang, I, Wang Kai, here I dare to swear that I can't continue my daughter-in-law and marry Xiuyue, if I do this kind of greedy and cheap thing, I will be a bachelor for the rest of my life."
"Yes, Secretary Mancang, I also dare to guarantee that there are absolutely no defective products in the mountain goods packed by my family, and even some of them are not in good condition, I don't dare to put them in. Although I am not educated, I also know that I have to be honest in my business. Now the mountain goods are unsalable, and the price sold on this online store is not low, and the mountain goods that are problematic to others, the people can't look down on them and don't buy them in the future, and our remaining mountain goods are still not sold? ”
"That's right, that's what I thought, and I did. I've already picked out those slightly problematic mountain goods. It's in my house, and now I can pick it up, and I want to wait for when Village Chief Li Na is free, and ask her if these mountain goods with small problems can be sold cheaper on that online store. ”
……
These people are talking nonsense, all of them are justified, and they are even more substantiated.
Seeing this situation, Liu Mancang also frowned slightly, and couldn't help but ask Li Na in a low voice: "Village Chief Li Na, those villagers who don't speak must have ghosts in their hearts." But Wang Kai speaks, and they dare to come up with evidence, they are more practical in doing things in the village on weekdays, do you see if we are mistaken, is it only those villagers who are weak and don't speak have a problem? ”
Faced with this situation, Liu Mancang didn't say that Li Na could see it herself, and at this moment she couldn't help frowning slightly, and then said with a solemn expression: "Secretary Mancang, I understand what you said, and I can see it." But those buyers who refunded and sent rotten and defective mountain goods were indeed anyone's mountain goods. I'm also wondering about that. Otherwise, today's conference will be held here first, and I will go back and check the statistics carefully, don't have problems with express logistics transportation or other links. ”
In response to this situation, Liu Mancang had to first talk about the villagers who thought they were weak-minded, and then warned everyone that when they sent mountain goods again, this situation must not occur, and then ended the villagers' meeting.
The villagers left the village committee one after another, and when Wu Guoqiang and Wu Zhibin left in the crowd, they also secretly looked at Liu Mancang and Li Na, who were still frowning, in the crowd, and leaked a smug smile.