A mother brought her girl to the food market for snack food, and they visited all the wholesale departments in the market.

I bought some snack food, but the girl didn't buy her favorite heart brand gummies, and the girl seemed to have a little lost expression. Mom said: "I went to the Ryoma wholesale headquarters to have a look, and I heard that the food there is the most complete." ”

The mother took the girl to the Ryoma wholesale headquarters, and they walked to the candy area, where the girl took a fancy to her favorite heart brand gummies. yelled at my mother: "Mom, I want to eat that heart brand gummies, it's super delicious." ”

The girl said: "Mom, you still said that this wholesale department will buy heart brand gummies, otherwise you will return empty-handed today." ”

Mom looked at the girl's finger, and the gummies were placed at the top of the shelves, and Mom smiled, "I'll get it." She stood on tiptoe to get the gummies, but she barely touched them.

Mom found Lai Chunhua, the deputy store manager, and said, "Hello, can you move a stool to help me get the gummies." Lai Chunhua said: "There are some tailings left in that gummies, so put them in a high place." It's not convenient to take it, and if I take it down, you don't want it. ”

Then Lai Chunhua and the mother sold other gummies, "There are so many gummies here, why do you want that heart brand gummies." As he spoke, he picked up the other gummies and showed them to his mother. Mom was made to laugh and cry by Lai Chunhua's behavior.

The mother said, "If you take it down, if there is no expiration and quality problem, I will buy it." Lai Chunhua said: "If I take it down, and you are not satisfied and don't buy it, I have to put the gummies on it again, it's really troublesome." With that, he walked away.

The mother was helpless when she was cold, and Yuan Yuan saw that she came to this mother, "What snacks do you want to take?" ”

The mother said: "I took my daughter to the food market today to buy food, and I was in a good mood, but I was depressed by the behavior of the staff just now. Yuanyuan said: "I'm here to receive you, please dissipate your anger." ”

The mother said; "I want to get the heart brand gummies, but it's too high, I can't get them." Yuanyuan also stood on tiptoe to get the gummies, and he couldn't hold them a few times.

Yuanyuan asked Zhang Yifan to bring a stool, and Zhang Yifan took down the gummy and handed it to the girl. The girl happily said, "Thank you, little brother." ”

Mom and girl came to the cashier to pay and went happily. Before leaving, my mother: "Thank you, I'm embarrassed for your patience." ”

"It's okay, it's okay, as long as you're satisfied, you go slowly." Yuanyuan waved goodbye to the customer, "Children will come to our wholesale headquarters next time they want to eat." ”

Yuanyuan said to Zhang Yifan: "The wholesale department will release the goods, which is for customers to see, and customers will have the desire to buy when they see satisfactory goods." ”

Zhang Yifan answered: "Yes! But Lai Chunhua, the deputy store manager, is really troublesome. Yuanyuan: "The staff should serve customers wholeheartedly, and don't talk to customers about conditions." This can make customers think that the service is not enthusiastic enough. ”

Zhang Yifan also said: "The customer was moved by the goods, but he couldn't get them, so he had to ask the staff to help take the goods and take a look." ”

Yuanyuan analyzed: "Every customer's personality characteristics are different, so it is not easy to serve every customer well. Therefore, employees should observe the words and deeds of customers in order to better serve customers. ”