In the afternoon, it was raining heavily, and a young man came to the wholesale department, and when he came in, he took his umbrella, and his trouser legs were wet. He walked around the inside a few times, maybe the young man came to the wholesale department to take shelter from the rain because it was raining too much outside, and bought some snacks by the way.

He looked at each item of food carefully and read the words on the bag of food in detail. After an hour, the rain gradually subsided. He bought a box of his own groceries and paid at the cash register.

When the young man took an umbrella and walked out of the threshold of the wholesale department with this box of food, the alarm bell of the wholesale department suddenly rang. Lai Chunhua ran over and pulled the young man back.

Lai Chunhua's: "Young man, you can't go, please be checked." The young man was also inexplicable, took out all the things on his body, and showed Lai Chunhua that he did not take the food from the wholesale department.

Lai Chunhua showed questioning eyes, and some customers were also surrounded to watch the excitement. Lai Chunhua saw that there was nothing unusual, "Young man, let's go!" ”

But when the young man crossed the threshold again, the alarm bell rang again, and Lai Chunhua stopped him again, and so on several times.

Yuan Yuan came to the wholesale department to see this scene, Yuan Yuan said: "Little young man, let's go to the office!" There are a lot of people here, and there are a lot of onlookers, which has an impact on you and the wholesale department. ”

He and Yuanyuan came to the office, and Yuanyuan poured a cup of hot water for the customer, and at this time, the young man may also be stopped for no reason, and he is very annoyed. I'm a little emotional.

After the young man drank hot water, his mood slowly calmed down, "Is there a problem with your alarm, why did I go to the alarm bell when I went over?" ”

Yuan Yuan said: "There must be no problem with the alarm, because other customers have not sounded!" "It makes sense for young people to think about it.

Yuan Yuan said: "You just bought something somewhere else." ”

Only then did the young man remember that because of the rain, he bought an umbrella in the supermarket before coming to the wholesale department. They walked out of the office to the threshold.

The young man put down his umbrella and crossed the threshold again, when the alarm did not sound. It turned out to be a supermarket that bought umbrellas, and did not demagnetize the umbrellas. Lai Chunhua saw that she had misunderstood the young man, so she found an excuse to go out and hide.

So the young man was very angry and wanted to complain about the wholesale department and the rough behavior of Lai Chunhua's staff. I'm never going to come to your wholesale department to buy snacks again.

Yuanyuan wanted to find Lai Chunhua to apologize to the customer, Zhang Yifan said: "Deputy store manager Lai is out." ”

Yuan Yuan and Zhang Yifan apologized to the customer, saying that because they did not do their job well, they caused you trouble and hurt your face.

Round: Employees are not allowed to pull a customer's hand or item without the customer's consent. Employees should be smiling and explaining to customers what went wrong. Employees should not use the words of inspection in a skeptical tone to arouse the customer's disgust. When an employee handles an alarm, two employees should be present to deal with it.

Yuan Yuan said: "Zhang Yifan, it's raining now, in order to express our apologies, you send this young man a trip." ”

Zhang Yifan helped the customer carry the box, because the two are about the same age, so they have a lot of common language. We had a lot of fun chatting along the way, and we became friends after a while.

Zhang Yifan said: "In the afternoon, you don't have to go to your heart, what food do you want to buy in the future, come directly to the wholesale department to find me." ”

The young man said: "Little brother Zhang Yifan, of course I will go with you." ”