Chapter 118: Advice to Reporter Xing (2)
Bai Zezhi was bored listening to the whispers of a reporter she didn't know at all, and when she heard this, she suddenly came to her senses, withdrew her scattered gaze, and began to look seriously at the unattractive reporter Xing in front of her.
The Xing reporter said nonsense: "This consumer is really commendable, and he wants to sue such a large multinational company, it's just a huge disparity in power." I really wanted to talk to Mr. Kong just now, but I didn't have a chance at all, and she wouldn't even look at an unknown reporter like me. By the way, this kind of trivial matter of quality complaints, a high-level person like Mr. Kong will not care about it, right? I see you've just been talking to her, you know each other very well, right? ”
Bai Zezhi had a smile on her face, and she said to reporter Xing: "We are not familiar with each other, and we are general friends. If you go to see Mr. Kong like this, of course, you can't get an appointment, and only those who have the ability can get her attention. When you become a well-known journalist, it's much easier. By the way, you want to make a big report? ”
"yes, of course, which journalist wouldn't want to." Reporter Xing said with some discouragement, "I've been here for two years, and it's always been a trivial matter for parents. Making a wish has always been my role model and goal. I want to do journalism and economics. ”
Bai Zezhi said lightly: "Sometimes, opportunities are in front of you, it depends on whether you see it or not. ”
Reporter Xing looked at Bai Zezhi with concern, waiting for her next step. Bai Zezhi said unhurriedly: "The more disparity in strength, the more interesting it is. It's all about how you see it, it's all about your perspective. How can it be small for a weak consumer to sue a multinational corporation and seek justice on behalf of ordinary consumers. You also know about a certain camera last year, right? ”
"Six models and 30 batches of digital cameras have problems such as poor imaging uniformity, insufficient brightness of the LCD screen, inaccurate automatic exposure, etc., and are characterized as 'unqualified'. What was the first reaction of the corporate PR department? 'Surprised' and indirectly questioned the results. ”
"I know that the report on this incident has been going on for more than a month." Reporter Xing nodded and said, "At the beginning, everyone didn't do the same thing, but then it got bigger and bigger." After saying this, he thought of something, his eyes lit up, and he stared at Bai Zezhi.
Bai Zezhi continued: "At first, the company denied to the media that there was a problem with the camera, and then resorted to various means against the media. Mention the condition that you exchange the manuscript with a subscription newspaper; He also threatened to withdraw the advertisement if he did not give up the report. And then? The incident lasted for more than a month, and finally the company had to change its caliber, announcing that all the cameras involved in the case were withdrawn, stopped sales, sent to the National Quality Inspection Center for further inspection, and publicly apologized to consumers. ”
"Quality is no trivial matter, and it is related to the vital interests of every consumer. Today's consumers are more concerned about quality than ever before and have the right to defend their legitimate rights. No matter what international brand you are, the world's famous brand, no matter where you sell, you must abide by the law and abide by the market guidelines. Whether it is European and American consumers or Chinese consumers, they should be treated equally, enjoy the same product quality and service, and cannot be treated differently. ”
"Isn't it great that the consumer has the right to defend his rights and interests, whether it is a complaint or a lawsuit, it is all out of the consumer's wishes and is legitimate? It's another just thing, and it's a big event sent to the door, Reporter Xing, your news acumen doesn't seem to be enough. Bai Zezhi said in a relaxed tone.
"A word wakes up the dreamer." Reporter Xing patted his head, "I'm really stupid, I look for big news every day, and I can't see the big news in front of me." If you do it well, it will be a sensation, and you can track it for a month or two. To be able to make a big report, you don't have everything. ”