There was no trace of it at the entrance of the hospital, but judging from the nervous expression of the doorman, the morning's incident was indeed very serious.

"Director Ma!" Duan Yilin, president of the People's Hospital, greeted Ma Xiaole under the outpatient building.

"Dean Duan, I just held a meeting not long ago to emphasize that we must avoid mass incidents, and today's incident is a bad sign." Ma Xiaole calmed his face, "I'll come to your office and talk about it later." ”

Duan Yilin nodded again and again, and said before he arrived at the office, this is a normal medical accident, and the patient died after rescue efforts failed.

"The families of patients are not the same as they used to be." Duan Yilin said, "Director Ma, for this kind of thing, to be honest, our hospital has no responsibility, if normal rescue should also bear the responsibility that should not be borne, then how can the doctor's spirit of saving lives and helping the injured be carried forward?" ”

"Nothing wrong with the medical treatment itself?" Ma Xiaole asked.

"At our level, there are no problems." Duan Yilin said, "But we also understand the emotions of the family, but understanding is understanding, they are still a little excessive." ”

Ma Xiaole listened to Duan Yilin's words and felt that it made sense, even the most clever doctors sometimes missed, not to mention that some diseases cannot be treated by medical technology, it cannot be said that as soon as there is a medical accident or the patient is not treated, the family members will gather to make trouble. This is unfair to doctors, and it is indeed not conducive to doctors to carry forward the spirit of saving lives and helping the wounded, otherwise to a certain extent, all doctors will push each other away patients who need first aid, and hospitals will also maliciously push each other.

"In this way, in the end, it is the people who suffer." Ma Xiaole sighed and said, "What if no one is willing to help patients see a doctor?" If you encounter someone who needs first aid, you may delay treatment. ”

"Yes." Duan Yilin said, "Director Ma, I think it is necessary to do some publicity, we have to explain this matter clearly, and we have to let the big guy understand." ”

"Propaganda is not allowed." Ma Xiaole shook his head, "In this context of acute contradictions between doctors and patients, propaganda will play a negative role, and all we can do now is to treat people and things peacefully." ”

"Yes, that's what we do." Duan Yilin said, "In the morning, the family of the deceased asked for compensation of 60,000 yuan, but we did not raise any major doubts, and finally gave 50,000 yuan, and the problem subsided. ”

"Well, it's a wise move." Ma Xiaole said, "But this is not a solution, what if this kind of thing happens often, how much money does your hospital have to subsidize it?" ”

"After all, this is a minority, and after so many years, there are not many." Duan Yilin said, "The ordinary people are still kind and reasonable, as long as we don't have any major problems in medical treatment, they are generally small matters that can be resolved through negotiation, and there will be no group gathering to make trouble." ”

"Yes, but be sure to take it as a warning." Ma Xiaole said, "It's impossible to be sloppy at all, and this kind of thing should be handled in a low-key manner, otherwise a family will get great satisfaction from making trouble, which will also have a bad impact, and it will cause other patients to follow suit, which is not good." ”

"We'll take care of that." Duan Yilin said, "We still have to reason with the patient's family, we can't let them have the final say, or there is a bottom!" ”

"Okay, anyway, you handle things by yourself, and if you don't handle it well, the bureau will deal with you." Ma Xiaole said, "Dean Duan, I think it is also necessary to have a medical rectification campaign, to rectify the medical atmosphere, it is best to promote the improvement of medical technology." ”

Ma Xiaole returned to the Health Bureau and began to ponder this matter, in fact, the relationship between doctors and patients is tense, and there are also reasons for the doctors themselves, which is to rectify the atmosphere, not to mention improving medical skills, at least tighten the string of medical ethics.

The rectification meeting was held a few days later, and all the hospitals, from the president and the person in charge to the directors and deputies of each department, and all relevant departments of the bureau also participated. At the meeting, Ma Xiaole was not polite, although it sounded relaxed, but it was actually quite sharp:

“…… Some medical staff, as soon as they wear a white coat, they really think that they have become angels, their faces are about to float, and patients come to seek medical advice, first of all, they have to pay homage to your honor, see if you have a cold face or a hot face! Then again, patients come to see a doctor with money, where do they owe you? Don't look like you're on top! As a medical professional, medical skills are the first, but medical ethics are also indispensable. Of course, there are many aspects of medical ethics, which cannot be mentioned in a short period of time, but it should be easy to do with a kind attitude. As far as I know, there are a large number of medical staff, just like patients owe you favors in their previous lives, with a cloudy face all day long, is it natural to love to be cool or is it not harmonious and unhappy every day? ”

These words, the people attending the meeting wanted to laugh but didn't dare to laugh, they had never seen a director who spoke like this, and they all had great curiosity about Ma Xiaole. No wonder he became the director of the bureau at such a young age, and his specialty has nothing to do with medical affairs. Many people began to speculate about his origin, in addition to being a celebrity of the county party secretary, there must be other powerful relationships.

"After the meeting, each hospital should formulate a corresponding system, it is not easy to cry, it is not easy to laugh, it is not good to laugh, it is really not okay to smile bitterly, and it is okay to laugh without laughing. I'm not joking with you, I'm going to make an unannounced visit at that time, you go back and convey the spirit of the next meeting, those who are disobedient, as long as I am touched, you are welcome, and you have to deal with the person in charge of the hospital! ”

Ma Xiaole was talking about it, and there was a ringing at the venue, which was the mobile phone of Miao Jinhua, the director of the Maternal and Child Health Hospital, and everyone looked over.

"I said that I was going to turn off the phone, but some people didn't listen!" Ma Xiaole held his face and showed no mercy to this female dean.

"Director Ma, this is the emergency number I set up in the hospital, and no one will call it without special circumstances, so it can't be turned off." Miao Jinhua is a very capable woman, and her reprimanding words to Ma Xiaole are not just silently endured.

"Can't be turned to silent if you don't turn it off?!" Ma Xiaole's temperament is also easy to get excited, and of course he can't help it when he sees that Miao Jinhua is still upright, "Flexibility is not empty talk, it must be applied to practice!" ”

Miao Jinhua saw that Ma Xiaole really didn't give any face, so she didn't say any more, and lowered her head and picked up the phone.

In fact, this approach is even more infuriating, especially for Ma Xiaole, it is a soft confrontation.

Fortunately, before Ma Xiaole had a seizure, Miao Jinhua said with a worried face: "Director Ma, I have to ask for a leave!" ”

Hearing that Miao Jinhua was going to ask for leave, Ma Xiaole gritted his teeth and ignored it, no matter how he said it, if he didn't finish knocking with a woman, he would have no face.

Ma Xiaole didn't answer, and Miao Jinhua didn't dare to leave. According to common sense, this means that the meeting is coming to an end.

"I have talked about everything that should be said today, and I hope that after the meeting, I will implement it in accordance with the relevant requirements!" Ma Xiaole really came to a concluding speech, "Organize an inspection in the current situation, and now the meeting is dismissed!" ”

There was a slight commotion in the hall, and the sounds of discussion, grumbling, and sighs were mixed together.

"Director Ma, something happened to our hospital!" At this time, Miao Jinhua not only did not leave, but walked to Ma Xiaole to report the situation.

"What's the matter?" Ma Xiaole behaved very generously, completely devoid of the seriousness in the venue, and was very kind.

"A doctor was beaten and the hospital gate was blocked." Miao Jinhua said helplessly.

"Blocked?" Ma Xiaole was taken aback, his eyes widened, "So serious?" ”

"I don't know exactly what's going on, I can't tell you on the phone just now."

"Let's go, let's see." Ma Xiaole waved his hand, and several people left in a hurry.

Yuning County Maternal and Child Health Hospital, a very small place, is a five-story building, and there is not even a courtyard. When Ma Xiaole and the others arrived, the family members of the patients who blocked the door had not yet left.

"Call the police first, it seems that they have lost their minds, and they can't be reasonable!" Ma Xiaole said to Miao Jinhua.

"It's been reported, and it is estimated that the police should almost arrive." Miao Jinhua looked at her watch and said anxiously.

Five minutes later, several police officers came, but it didn't work, and the patient's family seemed to be really crazy, saying that they wanted to seek justice and severely punish quacks.

"What the hell is going on?" Ma Xiaole turned to Miao Jinhua, "Call and ask inside!" ”

Miao Jinhua had already dialed the phone and was about to call.

After a while, the phone hung up, Miao Jinhua shook her head and sighed: "Director Ma, it is the responsibility of our hospital, there was a caesarean section a few days ago, and when it was stitched, a piece of gauze was left inside." ”

"Isn't this a bullshit doctor!" Ma Xiaole was really annoyed, "No wonder people are making trouble!" ”

"It's not that noisy." Miao Jinhua said, "It's clear that I'm here to find trouble, and if I beat the doctor, I have to pay 100,000 yuan!" ”

"You have to take into account the emotions of the patient's family." Ma Xiaole said, "Of course, their conditions are a bit high, and they can't agree yet." ”

There was no way, and the police at the scene called the riot police again, and the situation seemed to be grim to a certain extent.

"Okay, okay, no more trouble." That's what some of the patient's family members say.

Then, the crowd that blocked the door began to disperse, but they sent two representatives to negotiate with the hospital.

Ma Xiaole sat down at the negotiation table, and couldn't say anything to refute in the face of the tearful accusations of the patient's family, but he always felt that the accusation was a bit false, but what can he do when he encounters this kind of thing, after all, the inflammation caused by sewing a piece of gauze into someone's stomach is not light, and when it comes to responsibility, this is completely the hospital's.

After several rounds of negotiation, it was finally agreed that the doctor would not be held accountable for the beating, and that he would be compensated 30,000 yuan. The concession made by the hospital was very large, and Ma Xiaole knew that Miao Jinhua was not satisfied with such a result, but he agreed to it.

"The patient's family brought a video camera." The police who came to mediate reminded.

"Are they going to be exposed?" Miao Jinhua said, "This matter can't be let out of them, or it won't affect too much." ”

"So try to meet their requirements." Ma Xiaole said, "Dean Miao, the doctor concerned has to be dealt with afterwards, and the doctor's responsibility cannot be shirked when this happens." Of course, a certain amount of care should also be reflected in the matter of being beaten, which is the embodiment of the hospital's humanized care for employees. ”

"Two forgive." Miao Jin Flower Road.

"No way!" Ma Xiaole replied categorically, "The rewards and punishments are clear, and they can't be mixed up!" Dean Miao, you can't escape the blame for this matter, the usual business is not tight, the supervision and education can't keep up, and medical accidents like this have happened! ”