Chapter 113: Empathy
A bubble tea shop.
Chen Yuting and Liu Chao sat opposite each other, and Chen Yuting drank her favorite milk tea.
Liu Chao asked Chen Yuting to come out, originally wanted to drink coffee together, Chen Yuting said that she wanted to drink milk tea, and the two found a milk tea shop.
"This Wang Jingpeng, I gave him such a good treatment, and he actually rejected me, I really don't know what to do!" Liu Chao put his phone on the table with an ugly face.
"I think his choice is fine, the Dongyan Guild is developing so well, he is definitely unwilling to leave."
"You said you want to set up a guild, but no one knows what your guild will be like in the future."
"Stable income and unknown risks, of course he chose the former."
Chen Yuting analyzed.
"Hmph, I'll make him regret it." Liu Chao snorted coldly.
He has already driven the highest level of treatment in the industry, and Wang Jingpeng still rejected him, which made him very unhappy.
When he starts a guild, he must hit the Dongyan guild hard.
Let Wang Jingpeng know that he will refuse his own price.
"That's for later, you have to set up and develop the guild first." Chen Yuting said.
"Don't worry, I've decided to buy a guild, as long as my dad supports me, it's easy to make the guild develop, and you can do anything with money." Liu Chao said confidently.
……
After Shen Dong finished chatting with Wang Jingpeng, he went to the CFO's office, said hello to Chen Yuyan, and left the company and drove to Jin Mao Tower.
Went to the bottom of the fifteenth floor to fish.
"Hello boss."
As soon as I entered the door, the front desk got up to say hello.
"I'm looking for Mr. Chen." Shen Dong nodded slightly towards the front desk and was about to walk towards Chen Yuanxiang's president's office.
"Boss, now Mr. Chen is not in the office, but in the large conference room, training the waiters in various stores." Front desk road.
"Okay, thanks." Shen Dong thanked him and walked towards the large conference room.
He was familiar with the layout of the company and knew where the large conference room was.
Soon, he was outside the large conference room.
He didn't just push the door in, but listened outside for a while.
The training of the old man is still very good, and the waiters are trained according to the document he wrote.
It's just that Shen Dong feels that something is still missing.
After thinking about it, Shen Dong knew what was missing.
Hearing Chen Yuanxiang announce a ten-minute break, Shen Dong knocked on the door and walked in.
"Mr. Shen." Chen Yuanxiang saw Shen Dong coming, and immediately greeted him.
In the company, he had to shout Mr. Shen Dong.
This is the rule of the workplace.
"Hello boss." The waiters greeted Shen Dong in unison.
Originally, everyone was still a little resistant to training, and planned to train day by day.
Everyone is an experienced waiter, what else do you need to train?
It's a waste of time.
And this training is too demanding for them as ordinary waiters.
It's just perverted.
A lot of the waiters don't want to do it.
However, when Chen Yuanxiang announced that the basic salary of waiters would be increased by 1,002, everyone had nothing to say.
It's easy to say anything if you give money, but I'm afraid that you won't add money.
"You've been training for a while, and I'll come up with a question to test you." Shen Dongdao.
Hearing this, Chen Yuanxiang didn't say anything, just watched his son-in-law perform.
The waiter is in spirit, if he can answer the boss's questions, he will definitely be able to make the boss remember, which is definitely good for the future development, and the boss may give a small leadership position directly.
Therefore, they looked at Shen Dong one by one.
Facing everyone's eyes, Shen Dong smiled and said: "There is a customer who went to our bottom to eat hot pot, but as soon as he arrived at the door, he found that across the road, a couple of men and women got down from a car, and the two of them quarreled with red faces, and then they fought, and many passers-by went up to persuade them to fight, and the customers stood at the door to watch, what should you do now?" As long as your answer satisfies me, I will reward 2,000 yuan on the spot. ”
2,000 yuan is half a month's salary for them as waiters in the past.
According to the content of the training, the waiter immediately started to use his brain.
After a while, one of the waiters replied, "I'll move a chair over and let the customers sit and watch the excitement." ”
Shen Dong nodded and said, "It's not bad." ”
It's just not bad, obviously it didn't satisfy Shen Dong.
Soon, another waiter replied, "I'll bring some snacks." ”
Shen Dong nodded and said, "It's not bad." ”
Isn't that good?
The waiter was a little stunned.
No one could figure out what else to do.
Shen Dong glanced at everyone and asked, "Is there anything else?" ”
At this moment, a little girl stood up: "I will build on the previous two colleagues, and then tell the customer that people have been asked to inquire why the man and woman are arguing and why they are fighting." ”
This girl is very delicate, not very young, just in her early twenties.
Hearing this, Shen Dongcai nodded with satisfaction: "Very good, this answer is the most satisfactory to me, the answer of the first two employees, compared with other hot pot restaurants, may have done very well, but we are fishing underwater, we just want to do the service to the extreme, this female employee's answer is to achieve the service to the extreme, to do this, we must know how to empathize, the case I just said, we have to empathize, what do customers want to know most?" I just want to know why the man and woman are in conflict. ”
When his words fell, the waiters all nodded thoughtfully.
These waiters who fish underwater can no longer be the same as before, they must use their brains to find the real needs of customers, in order to really do this job well.
Even Chen Yuanxiang nodded secretly.
I even felt that Shen Dong had woken up to himself, and his own training did not mention this.
This son-in-law is really powerful.
Chen Yuanxiang was not only happy in his heart, but also happy.
Shen Dong scanned the code and transferred 2,000 yuan to the girl.
Then, Shen Dong said a few more words and asked the waiter to rest for ten minutes.
He and Chen Yuanxiang went to the president's office.
"Dad, how is the renovation of the store going?" Shen Dong asked.
During this time, he was busy working in Dongyan Company, mainly because this first live broadcast was too important to sell goods, and he wanted to keep an eye on it.
Now that the event is over, it's time to focus on it.
At first, you still need to pay more attention.
Of course, he is a hands-off shopkeeper, and he just came to ask about the general situation, and the specific work is still done by Chen Yuanxiang.
"It's going to be done in about a week." Chen Yuanxiang said.
Subsequently, Shen Dong asked about other situations.
After work, Shen Dong, Chen Yuyan and Chen Yuanxiang came to Kangde Road.
The subway has been opened, the department store square has opened to the public, and the flow of people has increased several times compared to before.
The signboard of Lao Chen's restaurant has been changed and replaced with the underwater fishing Kangde Road store.
The three of them took a look inside and found that the decoration was not bad.
Similar to the design renderings, the decoration company is still very professional.