Volume 2: Ecology Chapter 189: Set up a department to deal with the after-sales of home appliances
Of course, Xi's father and mother know about this upstart in Xizhou City, one is the news network and Xizhou's news and newspaper reports, as well as the daughter's award-winning interview. And after seeing the two together last night, I also learned about Yang Liufang's struggle through his subordinates, and felt that young people relied on their own ability to shine shoes and sell needles and threads, step by step to become a business star today, and they are worthy of praise for being a good contemporary young man.
Saturday's family banquet was very smooth because of the West Father and West Mother to Yang Liufang, Yang Liu Fang gave the West Father and West Mother gifts brought by his parents and Master and Mother, but a few of the finished gift boxes carefully prepared by him and Li Tongfu in Hangzhou The two old people didn't like it very much, but the rice wine and shrimp paste made by Yang Mother herself were favored. During the meal, the two elders drank with them with rice wine, and the family was happy. Yang Liufang accompanied the old man to drink several glasses, and although he drank red wine, he quickly got drunk. On that day, Yang Liufang lived in the director's building of the Geology and Mining Bureau where Northwest Feng's home was located.
The next day, Yang Liufang was woken up by a phone call, and he began to answer the phone in bed. Northwest Feng came to wake him up for breakfast after washing, and by the way, he gave him the clothes that had been ironed, and of course quickly offered his own fragrant kiss. Yang Liufang changed her clothes and got up to make a phone call, and she pushed Yang Liufang to the bathroom to wash up. When Yang Liufang was washing, she was holding the phone on the side, turning on the speakerphone, so that Yang Liufang could brush her teeth and wash her face while listening, and at the same time think about answering. Yang's father and Yang's mother were eating breakfast in the living room, and they were also listening to the future son-in-law's clear handling of things, and they were very satisfied. Especially when it comes to this year's Arbor Day, it is even more careful.
"Mr. Yang, the Garden Bureau called and asked how many trees we plan to plant on Arbor Day this year? What are the tree species? ”
"The tannery is 4,000, the furniture factory is 3,000, and let Secretary Shi confirm to the district and the city, when will the road from the airport expressway to the development zone be repaired? The 5-year-old trees on Yingbin Road let us decide whether to cut them down or not. ”
"Are you still inviting provincial leaders this year?"
"Well, forget it, extravagance and waste, and a bit of formalism."
"Good. The municipal party committee and the municipal government also sent a secretary to call to ask if there was a tree-planting activity, whether to set aside the leadership time in advance, and the president of the head office, Mr. Li, also brought his little grandson to experience life. ”
"Oh, the city leaders are coming, there will be a request in the district, let Mr. Li call Director Lu of the district management committee to see what he wants. The main site of this year's event is set in Shibi Village, so that Secretary Shi also knows in advance. ”
"Okay."
"Is there anything else?"
"It's gone." As soon as they hung up the phone, the two of them had just arrived at the dining table and sat down, when the phone rang again, and after it was connected, the voice of Director Wang was in the receiver.
"Brother, the city has notified that it will cooperate with your tree planting activities, saying that there are leaders participating and asking us to do a report."
"Well, I just finished communicating, and I didn't want to make it that big, but the secretary of the city leader asked to arrange the leadership time, and it seemed too ignorant not to invite. In this way, big brother, this year's main venue is located in Shibi Village. At this time, the father took a sip of milk and motioned to speak.
"Lisheng, have you had breakfast?"
"Oh, Uncle Xi, I've eaten it. Xiao Yang is in our house. There was surprise and excitement on the other end of the line.
"Big brother, here, I drank a little more with my parents yesterday, and I didn't leave."
"This hairy-footed son-in-law. Uncle Xi, aunt, I'll find this boyfriend for Xiaoxi. ”
"Well, it's reliable, Auntie is satisfied. When you have time, you can come to the house for dinner. ”
"Yes, aunt."
"Lisheng, let me give you a suggestion, this Arbor Day, itself is to do practical things to protect the environment, your TV station, you should shoot more activities that reflect the people's tree planting, and shoot those leaders there to do what it is for."
"Got it, Uncle Xi, we'll listen to you."
Xi's father had already finished breakfast at this time, and was ready to go to work with Xi's mother, the geology and mining bureau was not far from the living area, and the two of them generally walked to the unit without special urgent work. Yang Liufang and Northwest Feng sent the second elder out of the gate, and when they came back, they ate a few bites randomly, and Yang Liufang drove her to the province and Taiwan first, and went to the supply and marketing cooperatives to deal with things by himself. It turned out that the first batch of VCDs sold, after more than half a year of use, some of them had difficulty reading the disc, involving after-sales service problems, and some customers actually shouted to call 315 to complain about them.
Last year, 315 Wangtai mistakenly broadcast the supply and marketing cooperatives once, which affected them for several months and did not do business, Yang Liufang deeply knew that the Consumer Festival was powerful, and this matter must be handled by him personally. He had already called a meeting of Li Weilai's supply and marketing cooperative, and at the same time asked Lao Chen to let his son, who was studying electronic engineering, also attend the meeting. Yang Liufang arrived at the supply and marketing cooperative, and the participants were already waiting in the conference room. Wang Shan first reported on the overall situation.
"At present, the first batch has been sold, and those users of CCTV can read the discs, because they use genuine discs and videotapes, and they can read them all over the time. Most of the ordinary home users buy pirated discs, and when they read the discs, they are stuck, and there will be strips and blocks. ”
"How many such users are there so far?"
"There are more than 30 individual users to consult, 8 units of closed-circuit television, plus our own 2 sets, a total of 40, with the passage of time, the aging of the equipment, it is estimated that there will be more."
"Li Wei, Chen Han, you understand technology, what is the reason?"
"Maybe the motor belt is loose."
"It could also be a problem with the laser head."
"Of course, there is a problem with the plate."
"Yanhua, how much loss can we have if we return all of them within the one-year warranty period?"
"It's only been six months now, and if it reaches the end of the year, it is estimated that 10 million will not be able to hold it."
"That's too much."
"There's no way about it, once someone calls 315 to complain, it is estimated that we will spend more than this. Mr. Wang Shan, what is your opinion? ”
"My idea is to let the technical department, oh including Chen Han, choose a Sunday to stay in the supply and marketing cooperative, wait for those customers who have problems with the VCD to come to consult, let them leave the equipment, let's take it apart and check it, and find out what the reason is. I asked the person in charge of procurement to contact Guangzhou to see how to solve it. ”
"Well, that's a good suggestion. However, I suggest that the 8 CCTV units, it is best that our people can come to their door to replace a new VCD, after all, they have equipment purchased when we are selling the most difficult, don't ask if something happens, chill people's hearts. ”
"Okay."
"Chen Han, your family's business is very good, right?"
"Well, it's the off-season, in addition to selling VCD recorders or something, black and white TVs are OK, and large color TVs and refrigerators are not very good."
"Can you discuss with your dad about hiring someone to take care of it, and you can go back to work in the group?"
"What are you going to do when you come back?"
"In this way, you see that we have a lot of home appliances sold here. In addition to the control of the purchase, it is more important to ensure the normal operation of the equipment of the two factories, and I recently gave him a very important task. So I want to set up an after-sales service center in the supply and marketing cooperative, at the same level as your father's market management department, and you are always responsible for technical maintenance, customer service and sales merchant communication. You recruit the personnel yourself, Mr. Yanhua and Manager Li Wei interview with you, what do you think? ”
"Thank you, Mr. Yang, I'll go discuss it with my dad."
"There's no need to discuss, it's up to you to speak, I'll talk to your dad."
"Oh, what about the salary?"
"Cultured people are different, people don't kill for themselves, they should care about their own treatment, the salary is the same as your father's, and the insurance is complete."
"My dad has a stake."
"That's your family. And it was the lack of funds during the start-up period, and your father invested in the shares. But now the group company is not short of money, so it is difficult to invest in funds. In this way, let's get bigger in the future, for example, we produce VCDs, VCRs, TVs or something by ourselves, and you will have priority in taking shares. But the premise is that everyone works together to get the group company to that point. ”
"Okay, Mr. Yang, then I agree."
"Okay." After Yang Liufang finished speaking, he picked up the phone on the table and called the furniture factory, and asked Shi Fang to arrange someone to come to the conference room on the second floor of the supply and marketing cooperative, and separated a 15-square-meter office, the reason why this office is slightly larger than the market management office is because it is necessary to leave room for maintenance. And told the arrangement of the furniture to listen to Manager Chen Han.
"Manager Chen Han?"
"Well, the son of Manager Chen of the Market Management Office, who is responsible for solving the after-sales problems of the household appliances we sell."
"Okay, I'll send someone over tomorrow."
"Well, let's find Manager Chen and their father and son, Yanhua is always too busy."
"Then it's decided, Mr. Wang Shan, you are responsible for the overall responsibility, don't make trouble until 315 people know about it."
"Got it."
"Let's break up if we don't have anything to do. Mr. Yanhua, aren't you busy next? ”
"It's okay, it's just some chores."
"If you are not in a hurry, you and I will go to the tannery and have a meeting with Mr. Li and Manager Li Wei."
"Okay."
"How did Levi get here?"
"Ride a motorcycle."
"Oh, then Yanhua and I will always drive back first, and you will ride back on a motorcycle. See you in the conference room of our factory. ”
"Okay."
It was close to noon when he arrived at the factory, Li Tongfu took Yang Liufang and Yanhua to the canteen to eat together, and Li Wei came back to see that there was no one in the conference room, and saw that it was almost noon and went to the canteen. He wanted to come over with them after dinner, chatting while eating, but when he saw that Xinye was there, a table was full, and he was with the workshop workers.
"That's right, I went to Beijing for a meeting a few years ago, and I feel that the products of other development zones in the country are higher than our technology content, and the reason why we stand out is because of the design and my boasting. I have an idea these days that I want to talk to you about and see if it works. ”
"Well, what thoughts? You can do it without building an atomic bomb. Li Tongfu joked and amused everyone.
"We haven't done that yet. That's right, the sewage discharged from our tannery now smells terrible, and the yellow one looks disgusting. ”
"Mr. Yang, let's eat."
"Okay, the conference room will say in a moment."