I thought that the problem could be solved very well. But it backfired. The final test result is the last thing you want, the customer's machine head consumes power and needs to be returned to the factory for repair.

The customer was emotional. The customer's husband also rushed to the after-sales department after dealing with his own affairs after waiting for a long time. The emotions are very excited, and the business manager of the manufacturer does not have our good patience. Rigidly copying the national three-guarantee law, she quoted the scriptures, but the customers couldn't listen to it at all. I think I have suffered a loss when I bought it, I was fooled when I bought it, and I was deceived by the rhetoric of the employees when I bought it. Why didn't I choose Philips but this PHS. It is said that the employees are big liars, and the factory managers are all profiteers. You also have to find a shopping mall to solve it. The manager and employees of the manufacturer also accompanied each other with a smile all morning, and they were accused by slashing their heads and covering their faces. The fire is also rising. The national consumer law stipulates that so, and whoever you go to will solve it in this way.

Why are you talking? The customer became more and more angry and dissatisfied. Why didn't you have this attitude just now? Let's go back to the mall to solve it. Reach out and pull the vendor business manager who is screaming happily. The business manager was grabbed by the collar like a chicken. The incident happened suddenly, and everyone was stunned, and other people in the after-sales department of the employee hurriedly stepped forward to persuade and tried to break the customer's hand holding the collar. The customer's husband quit, fearing that his daughter-in-law would suffer, and also joined the war group. The scene was chaotic for a while. However, there are many people in the manufacturer, although the individual is a physical disadvantage, but it can't stand the number of people. The customer didn't dare to hit anyone, but he kept holding on to the business manager. During the tugging between the two sides, the customer used too much force and fell down with the business manager, breaking the glass door on one side of the after-sales department. Fortunately, the door was made of tempered glass, so no one was injured. But the person in charge of the after-sales department quit, surrounded the customer's husband and wife, and asked for compensation. The customer resolutely refused, believing that the after-sales department and the manufacturer were bullying people. The person in charge of the after-sales department called the police. Fortunately, the police station was very close, and the police car soon arrived at the scene, and the police asked both parties to go to the police station together to solve the problem of compensation for the door. The customer husband and wife, the emotions are even more excited, and the quality problem of a mobile phone, I didn't expect it to evolve like this. And the husband and wife are deeply suspicious of the speed of the police. In their rural area, it takes a long time for the police to come. It's only been a few minutes. No, the police know each other, and they are in the same group. The customer's husband climbed into the police car and shouted for the scene to be solved in front of the crowd of onlookers. Trying to find a little psychological safety for yourself.

The police are the police, the public servants of the state, the enforcers of the laws of the country, how can they do what the parties want. After the persuasion failed, the police decisively took coercive measures, the customer's husband and wife and the police took action, and after several struggles failed, the wife's ancestors controlled it, and the husband was also dragged off the roof of the car, and both of them were handcuffed, forcibly stuffed into the car, and taken back to the police station. The personnel of the after-sales department, the business manager of the manufacturer, and the employees were also taken away by the police who arrived to assist in the investigation.

Later, I heard that the customer and his wife had assaulted the police and were both detained. Five days for men and three days for women, and a public fine. I heard that there were also police officers who were scratched and injured that day. An incident caused by a trivial incident finally ended tragically. For the damaged door, the customer's husband and wife and the person in charge of the after-sales department also reached an agreement to make appropriate compensation after both parties calmed down. And the mobile phone that caused the trouble also fell to the ground in the conflict and fell beyond recognition. The husband and wife had a big quarrel and blamed each other. The husband said that his wife was cheap and suffered a big loss. The wife complained that her husband did not stop him at that time, and now he is an afterthought.

.......

In short, the couple never came to shop again.

We also take it as a warning, and this is what the Federation of Workers often says: What is the gain and loss?!