Why do 'repeat customers' put quotation marks? If you are doing catering, hairdressing and other services, you definitely hope that the more regular customers there are, the better.

The hospital is special and is one of the few places where repeat customers are taboo.

The hospital is not taboo, at most it has a bad reputation. Patients and their families are taboo!

Because the patient has just been treated here for a few days, and he is sick again, what kind of disease is your hospital treating? Did you deliberately leave a back hand? Is the level of medical skills bad? Is it a fake medicine for Lao Tzu?

Zhou Can wants to check this 'repeat customer', which refers to the patients who have been treated here, feel that the medical skills here are good, the service is good, and the relatives and friends in need around him are also introduced to see the doctor.

Recently, he has clearly felt that this kind of 'repeat customers' is becoming less and less.

This shows that the reputation of the emergency department is declining.

The upper medicine treats the disease before it is sick, the Chinese medicine treats the disease that wants to get sick, and the lower medicine treats the disease that has already been sick.

As an excellent doctor, Zhou Can has always felt that prevention is better than cure.

Now I find that there are bad signs in the operating room of the emergency department, and if I really wait until it is cool to deal with it, it will be passive.

The best thing to do is to make a decision right away, find the problem right away, and solve it.

He has been the deputy head of the operating room for a few days, and in addition to continuing to show extraordinary talent and ability in surgery, he is still a little lackluster in management.

was unusually promoted to the deputy head of the operating room by the department, which caused some people to be dissatisfied.

It was only when a few nurses under Zhou Can came to kill the chickens and make an example of the monkeys and suppressed Dr. Fu Chachun, so no one dared to jump out and be a demon again.

As time went by, some unfavorable remarks began to circulate in the department.

One of the most unfavorable mainstream remarks is that Zhou Can can only do surgery, which is only suitable for treatment, not management, and scientific research.

This is absolutely murderous.

For a genius like Zhou Can, the most vicious insult is not to scold him for his poor medical skills, not to scold him for his poor character, because in these two aspects, he is not afraid of attacks at all. His surgical ability and diagnostic ability are obvious to all.

The noble medical ethics are widely recognized by doctors, patients and families.

For him, the most vicious remark is to praise him for only seeing a doctor.

If he is really labeled with this label, he will be black for the rest of his life. He is just an ordinary doctor until he dies, and at most he is the chief physician.

A slightly more senior executive position would have been out of his way.

Who spread such vicious words, Zhou Can didn't want to track down. I can't find a single reason.

Because there are now nearly 100 medical staff in the emergency department, it is too simple to spread a little irresponsible rhetoric. As the saying goes, good things don't go out, but bad things spread thousands of miles.

There is no need to deliberately add fuel to the remarks about his lack of management ability, and some people who are suffering from red eye disease will be very happy to spread it around.

The greatest evil of human nature is that you can't see others living better than yourself.

Zhou Can has been smooth sailing in his career, like a dazzling pearl, and others can basically only look up.

Even Zhou Can's two medical assistants have a very close relationship with Zhou Can, and I believe that in the dead of night, or when they watched Zhou Can shine dazzlingly, they had envy and even jealousy in their hearts.

It's just that because they have a deep emotional foundation with Zhou Can, they won't frame him.

Each other's interests are deeply bound, and when Zhou Can is attacked, they will spontaneously defend Zhou Can.

But it's hard to say to the rest of the department.

There is always a handful of people, who are villains with honey swords.

The best way to break a vicious rumor is not to quarrel with others, but to prove it with practical actions.

This time he had insight into the problems in the operating room in advance, and it was a great opportunity for Zhou Can to break the rumors.

He didn't immediately announce that he had found a problem with the operating room.

As soon as he found a problem, he publicized it everywhere, which does not reflect how clever his management level is, except for a short period of ostentation, it will only make the superior leaders feel that his head is not a bean?

Leaders with a real high level are all like a mirror with thunder in their chests.

After discovering the problem, do not keep quiet, secretly conduct in-depth investigation and understanding, lock the root cause of the problem, and then find a way to solve it. That's the smart way of management.

If you want to find out the root cause of the problem, you must start with the surgical patient.

It's not hard to say.

Because the hospital has a regular follow-up visit for most surgical patients.

This return visit should be at least once, and a little more may reach two or three times.

For example, if an orthopedic surgeon has had a fracture surgery, it is usually a return visit by phone every three months, and a return visit every six months or a year.

The purpose is to grasp the patient's recovery and remind the patient to go to the hospital for re-examination in time if any abnormalities are found.

Zhou Can is familiar with most of the girls in the emergency nurse station.

Many people who saw him were called by Brother Can, and he was very intimate.

After getting off work, Zhou Can directly found Ye Tingting, who had been promoted to a nurse in charge and held a certain position.

After she was stabbed by a frenzied family member, the hospital gave her a recognition of her work-related injury.

In view of the fact that her physical injury was not as good as before, she was not allowed to continue to work in high-intensity front-line work. Instead, she was gradually promoted to the second line and engaged in some management work.

Why move up to the second tier instead of taking a back seat?

That's because front-line nurses work very hard and have low pay. After being transferred to the second line, they can eat and specialize in directing ordinary nurses to work. The key salary is also much higher than that of ordinary nurses.

Therefore, the nurses are very eager to be transferred to the second line.

They call entering the second line a promotion.

In fact, it is indeed a promotion and a salary increase.

It's just that the second-line positions are limited, and it is impossible for the hospital to support idlers. After reaching the age of 35, many front-line nurses will choose to change careers and become full-time wives when they see no hope of promotion.

Most smart women still want to have a job of their own and don't want to reach out and ask a man for money.

Otherwise, when you get old and decrepit, you will be too insecure.

Without their own career, their status in the family is often low.

Most of them will choose to change careers and re-enter the workforce.

Ye Tingting was able to be promoted to the second line, which can be regarded as a blessing in disguise.

Speaking of her promotion, Zhou Can helped a lot.

Because it is not generally difficult to be promoted to the second line, unless you can be rated as a deputy senior title, it is relatively easy. But how many nurses can be rated as deputy senior titles?

After all, it's only a minority.

More ordinary nurses, working hard to rise to the rank of nurse in charge, have basically reached the top.

Whether the nurses at the nurse station can be transferred to the second line, head nurse Niu Lan almost has the absolute right to speak.

That time Zhou Can went to the Provincial People's Hospital to visit Deputy Director Lu who was injured by jumping off the building, didn't the president ask someone to send 500 yuan to Zhou Can and ask him to bring it to Deputy Director Lu?

Because the 500 yuan was placed on the nurse's desk, the head nurse Niu naturally knew.

Since then, Nurse Niu has always believed that Zhou Can has a close relationship with Dean Zhu, and he also takes special care of Zhou Can.

With this level of relationship, Zhou Can's speech in front of Nurse Niu is very effective.

Seeing that Ye Tingting's body was a little weak after recovering from her injury, he casually mentioned it to Nurse Niu.

It didn't take long for Ye Tingting to tell Zhou Can in surprise that she finally didn't have to run around in the observation room and rescue room. Director Niu transferred her to the backstage to do patient maintenance and return visits.

At first, Ye Tingting didn't know that it was Zhou Can who helped her say hello.

Later, in order to express his gratitude, he invited the head nurse Niu to dinner and gave some 'souvenirs' from his hometown. Only then did she know from the mouth of the head nurse Niu that it was Zhou Can who helped her say hello.

Nurse Niu also comforted Ye Tingting, first working in the position of patient maintenance and return visits, if she is not satisfied, there will be a better second-line position at that time, and then she will be replaced.

almost made Ye Tingting so happy that she fainted on the spot.

She is a nurse in charge who has nothing to do with the background and has been promoted to the second line.

This is a good thing that I couldn't have imagined before.

It's good now, it's not enough to be promoted to the second line, listening to the meaning of head nurse Niu, there will be better second-line positions vacant in the future, and if it suits her, you can also help her transfer to a more relaxed position.

Ye Tingting was so grateful in her heart, Zhou Can was so good to her.

helped her so much that she didn't even say a word.

Don't ask her for any reciprocal help, this is the real great kindness.

Since then, Ye Tingting has become one of Zhou's staunchest allies in the emergency department.

Sometimes, the foundation of a department or a unit is laid little by little.

As long as there are a few die-hard supporters slowly, the unit is basically stable.

Zhou Can's position in the emergency department and cardiothoracic surgery is deep-rooted.

Hardcore supporters are not one or two, but a large group.

"Sister Ting, I haven't gotten off work today!"

Zhou Can walked over to greet Ye Tingting.

At this point, she is still carefully sorting out the patient's information. Her job is much easier than that of a regular front-line nurse, but the workload is still relatively large. And you need to be patient and attentive.

New patients are admitted to the emergency department every day and need to be registered in a timely manner.

Of course, this does not need to be filled in manually, just copy and organize it into a form on the computer.

She then needs to review the list of follow-up visits to make sure that every patient who needs to return to visit is getting a follow-up visit in a timely manner. If you recover well, you can tick the box. If there is a problem, it needs to be carefully recorded, and some need to be reported to the doctor for further treatment.

"Oh, it's you!"

Ye Tingting looked up and saw that it was Zhou Can, and suddenly showed a bright smile. It's as happy as seeing a loved one.

"I want you to get a copy of the data of surgical patients in the past three months, especially those who are not satisfied with the return visits."

Zhou Can doesn't need to be polite with her, just talk about things directly.

"No problem. Print it out or send it to your mailbox? ”

She replied very briskly.

"Send me an email!"

Zhou Can felt that it would be more convenient to send an email to check and count. When the time comes, just print it out if you need to.

"I'll go to the ward first, just send me when you're done, thank you!"

He's a busy guy with a lot going on every day.

"Be polite to me, see you outside!"

She said dissatisfiedly.

Zhou Can smiled and raised his hand and went to the ward.

In the inpatient ward of the emergency department, Zhou Can was different from previous ward rounds, and this time he was extra attentive.

In the past, because of the large number of beds and limited time, for those patients who were in a normal state, he would basically check the next bed with a simple question.

Only when a patient with an abnormal condition is encountered, a detailed investigation will be performed.

This detailed and distinct ward round method is commonly used by all chief physicians and deputy chief physicians.

They are as busy as Zhou Can, and even if they only need to make rounds once or twice a week, it is still a big burden for them. Ordinary patients, even from hospitalization to discharge, have no chance to see the chief physician at all.

The hospital has a three-tier responsibility system.

What the intern and the trainee cannot solve will be reported to the resident.

If the resident doctor cannot solve the problem, report to the attending physician.

If you still can't solve the problem at the main treatment level, or you are not too sure about the treatment of the disease, you can report to the deputy chief physician or the chief physician.

It is the implementation of this grading system that allows the chief physician to squeeze out more time and energy to focus on dealing with some difficult and difficult patients or critically ill patients.

When Zhou Can found the first bed of the emergency surgery department, he did not skip over as usual by asking a few casual questions.

Instead, walk directly from the foot of the bed to the side of the bed.

"Girl, I remember you did a sync-toe split, didn't you?"

"You remember it right."

She nodded a little flattered.

Basically, most inpatients know that Zhou Can is a famous doctor in the emergency department. Family members and patients love gossip the most, and both men and women alike.

Which doctor's medical skills are excellent, and which doctor is the director, they don't need to be taught at all, and they know the door one by one.

"Is today the second day of surgery?"

"That's right! Surgery done at 11 o'clock yesterday morning. Originally, I wanted you to help me with the surgery, but the nurse told us that your surgery was full. She also told me that it was just a normal minor operation, and that it would be similar to any doctor. I thought that Tuya was a famous hospital in the province, and they all said that the medical skills here were excellent, so I agreed. ”

When she looked at Zhou Can, she looked very respectful.

She felt a little regretful that she couldn't let Zhou Can personally operate on her.

But it can be seen that this is an optimistic girl.

The age should be eighteen or nineteen years old.

"Thank you for your trust in our hospital, thank you for trusting me so much. Do you feel anything unusual after the surgery? For example, severe pain and so on. ”

Every time Zhou Can hears that a patient has come to him for surgery, he is very happy.

This heavy trust is also the greatest encouragement for him.

Many patients who have undergone surgery with him do not look down on him because he is young, let alone because he is not a director or professor. After they recover from the operation, as long as they feel that the operation effect is good, they will recommend Zhou Can to relatives and friends.

This accumulation of word-of-mouth is something that every doctor enjoys.

"Hmm...... Severe pain is not. I just think that the right toe is still a little numb, your big hospital is different, and the effect of anesthetic is very good. I've heard people say that they start to feel pain up to five or six hours after the surgery. ”

The female patient was very naïve and thought that the effect of the anesthetic was very good, so she kept feeling numb.

In a word, it directly scared Zhou Can out of a cold sweat.

If she hadn't stopped to ask carefully, she would probably not have reported the situation to the doctor until she was discharged from the hospital.

"Normally, the effect of anesthetics is not that long. I'll check it out for you. ”

He carefully loosened the gauze wrapped around the patient's feet.

This surgery involves separating two toes that have grown together. The difficulty of surgery depends on the degree of deformity.

(End of chapter)