1. How to download JiDatong

Answer: (1) Use the mobile phone QR code to scan and download the client:

Scan the QR code below directly or scan the QR code on the Jimei University invitation letter and Jimei University campus network application guide to download the client.

Note: When the Android mobile phone client uses "WeChat Scan" to download the client, it may encounter a situation where there is no response when clicking on the download, and the user needs to click on the upper right corner to open it with a browser to download normally.

(2) Use the web download client:

Open the homepage of the official website of Jidatong and enter the download page.

(a) Scan the QR code to download: Scan the QR code with the QR code software on your phone.

(b) Direct download: In the lower left corner of the page, select the corresponding client version to download.

2. When registering and logging in, a prompt saying "Matching name/ID information not found" appears or the first name and ID number are entered, and the verification is invalid

Answer: If you can't find the matching name or identity information, it may be that you have filled in the wrong information, and if you confirm that the information entered is correct, it may be that your basic information has not been imported into the school organization (at present, Jidatong is only open to 2014 freshmen and some old students of Jimei University); Another possibility is that your name or ID number is entered incorrectly, and you can submit [manual review]; When applying for manual review, the system will automatically fill in the user's "name", "ID card" and "mobile phone number", but if there is a mistake, it can be modified, and then click submit, the system will feedback to the customer service, and the customer service staff will complete the information modification and notify the user within 1 working day.

3. Failed to upload your profile picture during the registration process, resulting in inability to complete the registration

Answer: JiDatong has launched an update package to solve the problem that the registration cannot be completed due to the failure to upload personal avatars during the registration process.

4. After logging out of the software, re-download and log in with the original account, and a "account does not exist" prompt appears

Answer: Try to re-verify your identity and set your account password, if it still doesn't work, you can submit an [Identity Statement] and enter your name, ID number, and mobile phone number to file an appeal. Our customer service staff will contact you within one working day and assist in resolving the account login problem.

5. When will the platform be open for old students, Chengyi, and overseas students?

A: After the official opening of the school in September, the specific date will wait for the announcement of the Information Center of Jimei University.

6. How to find the student number and class through Ji Datong

Answer: You can automatically query the student number through the official account - campus network service! If you can't find it, you can use the official account - customer service Xiaomei. Customer service Xiaomei is a manual inquiry, the feedback speed is relatively slow, if there are hundreds of students to inquire together, it will take a certain amount of time. By clicking on "School" to display your organization's address book, you can see My Classes, or you can view your own space, and your classes will be displayed in your profile. Thank you.

7. How to modify your signature and personal information

Answer: Hello, at present, our information is entered into the school system, for the time being, the modification function is not provided, will be added in the short term, if you need to modify your personal information, you can send the specific information you want to modify (including name, mobile phone number as verification) to us, we will help modify. Here, please do a survey, if you could modify your personal data, what data would you like to change? Thank you.

8. During the login process, "The identity has been bound to the following account" appears, and the login cannot be registered

If you find that your identity is bound by another person's account, you need to click "Not My Account" quickly, submit an [Identity Statement], enter your name, ID number, and mobile phone number to file an appeal.

9. I forgot my password and I still can't log in normally after I choose to reset my password

Answer: Try to re-verify your identity and set your account password, if it still doesn't work, you can submit an [Identity Statement] and enter your name, ID number, and mobile phone number to file an appeal.

10. When uploading a Weibo with a picture in the Moments, the sending of the Weibo fails

Answer: This situation may be caused by the network is not smooth, if it occurs many times, please contact "customer service Xiaomei" to feedback specific problems.

11. After successfully logging in to Jidatong, you cannot modify your personal avatar, and the operation is unresponsive

Answer: This situation may occur due to the unobstructed network, please restart Jidatong and log in to Jidatong again to solve the problem of modifying the avatar. At the same time, contact the "customer service Xiaomei" to feedback specific problems.

12. In the function of filtering friends by high school, the optional information of colleges and universities is incomplete

Answer: This problem is caused by the incomplete high school information given by the admissions office, and at present, Jidatong is working hard to improve the high school information database, and it is expected that the database can be updated in early September. Then you will be able to find your high school alma mater.

Students who have any questions about the above information can send a private message to Atong on the post bar, if you encounter new problems or have better suggestions for our product features, welcome to ask! I hope that Ji Datong can truly become everyone's most intimate partner, and it will get better and better~