5. How to have an effective conversation
Effective conversation can not only provide you with the most ordinary, convenient and direct way to do things, which is easy to be received and understood by the other party, but also an effective way to improve efficiency.
How to have an effective conversation?
First, be clear about your purpose and be prepared.
Heart-to-heart talk is different from chatting, chatting has a wide range of topics, and changing as you chat, while heart-to-heart talk is carried out for certain psychological and ideological troubles. To be successful, you must have a clear purpose and be prepared.
Clarity of purpose mainly refers to the effect to be received after the heart-to-heart talk. For example, there are differences between two people and they do not give in to each other, which affects the cooperation at work. Be clear before the heart-to-heart conversation, the purpose is to let the other person know more about their intentions, abandon previous suspicions, and work together.
Being prepared refers to carefully designing the conversation language, the content and the process of the conversation before the heart-to-heart conversation, how to start, what to say, and when to end, and to make full preparations, so as not to talk in a disorderly manner, or even the words do not reach the meaning, which affects the expression effect.
Being prepared also includes how to anticipate unexpected situations that may arise in the conversation. With these preparations, the heart-to-heart conversation will not turn into an argument or stalemate, and the conversation will be adjusted according to the other person's reaction to ensure that the purpose of the conversation is achieved.
Second, let's do the foreshadowing before getting to the point.
The words of meeting at the beginning of the heart-to-heart conversation are the most difficult to grasp. At this time, you can let the expression instead, a sincere and natural smile, indicating that your heart-to-heart attitude with the other person is sincere. First of all, it will have a great emotional impact on the other person, and then come back with a pleasantry or two to further show your friendly attitude and sincerity. Such an "opening statement" is conducive to the relaxation of the atmosphere and the continuation of the conversation.
After the opening statement, you should quickly cut to the point, such as clearing up a misunderstanding, explaining a situation, etc. Because at this time, the relationship between the two parties is only a superficial courtesy and relaxation, such as pulling too much other content will cause the other party to resent it, and at the same time will expose your weaknesses, directly cut to the point, let the two sides start a dialogue on an issue, communicate, eliminate differences as soon as possible, clarify misunderstandings, explain the situation, in order to reach a consensus.
Third, the language should be sincere and the feelings should be sincere.
Heart-to-heart talks are about clarifying a certain point of view or opinion to the person you are talking to, not exacerbating conflicts. Therefore, it is necessary to use a sincere heart to choose words and sentences, choose neutral words that do not have strong irritation, reduce the other party's disgust and the psychological effect of stimulation, and let such words convey the sincerity of your desire to release your previous suspicions.
In the whole process of heart-to-heart talks, it is necessary to grasp the characteristics of the people who have strong personalities and are difficult to communicate, in addition to using words that can clarify their views, they should also use words with emotional communication to render the atmosphere, communicate the heart, and straighten out emotions. For example, two old comrades ignored each other many years ago because of differences caused by work. One of them came to persuade him many times, but the other party had a tough attitude and refused to accept it. For the last time, the old comrade said something like this: "I am 60 years old this year, you are older than me, you should be 62 years old, right?" We have all lived most of our lives, how many years do we have to live? I really don't want us to be on the other side of the world. "Starting from the topic of the elderly who are easy to be emotional, there is not much in life, so that the other party has emotional resonance, and finally eliminates the other party's estrangement.
Fourth, master the tone, tone, and rhythm well.
When talking to a heart, if the tone, tone and rhythm are not used properly, it will also affect the level of speech and the final effect.
When talking, the tone should be gentle and tactful, not loud and aggressive.
A gentle and euphemistic tone can dilute the hostile psychology of the other party, give the other party a sense of trust and honesty, and will not cause psychological depression on both sides and will not intensify the conflict. The tone is often reflected in the way of speaking, and the questioning, rhetorical questioning, and denial often make the tone appear stiff and intense, which is easy to cause the other party to be disgusted; The tone of review, discussion, and guidance can often create a peaceful atmosphere of conversation, which is conducive to reducing pressure, clarifying facts, and expressing opinions.
Tone of voice also plays an important role in the effectiveness of heart-to-heart conversations. When a person is angry, the tone of his voice will undoubtedly rise, forming a scathing tone of impatience. This kind of acerbic and impatient tone is very contagious, and will make the other party immediately fight like a contagion, sharp to sharp, and sharp to vitriol, which will make the situation expand and the contradictions intensify.
The rhythm of language can be both comfortable and urgent, fast and slow. The use of fast-paced talkers often makes you appear anxious, emotionally fluctuating, and easily agitated, which is not conducive to the thinking and response of the other party, and appears insincere; The rhythm is too slow and slow, which seems to lack vitality and confidence, which affects the effect of the conversation; The rhythm is moderate, the party is natural, confident, and powerful, and it is easy to influence the other party psychologically, resulting in a good psychological effect.
Fifth, learn the ability to find words when you don't have words.
Talkative people are generally good at finding topics. Someone said, "In conversation, you must learn the ability to find words when you have no words." The so-called "looking for words" is "looking for topics". When writing an article, having a good outline will often lead to a well-flowing flow of ideas; Talking, with a good topic, can make the conversation harmonious and compatible. A good topic is a platform for preliminary conversations, the basis for in-depth discussions, and the beginning of indulgent conversations. The criteria for a good topic are: at least one party is familiar with and can talk about it; Everyone is interested and loves to talk; There is room for expansion, and it is easy to discuss.
In today's society, time is wealth, and effective conversation is an important tool for successful people.