9. Know how to obey, and you can also be a master

Speaking of rules, in a sense, is obedience, "the individual obeys the organization, the minority obeys the majority, and the subordinates obey the superiors." ”

"All persons are equal before the law". And so on, to say, that is, to obey.

People like freedom and don't want to obey. But people also deeply experience that without obedience, there is no freedom. Therefore, the more many countries in the world emphasize freedom, the more they pay attention to the legal order, that is, the more they must know how to obey.

The United States is regarded as a representative of a free country, and Americans are more easy-going, arrogant, troublesome, and a bit of cowboy habits, unlike Europeans. But the rules of the United States can also be said to be numerous, and they are strictly enforced.

The United States is known as the "country on wheels", the total number of cars and the number of cars per capita in the world, which is a symbol of the development of the United States, and it is also a symbol of Americans who like freedom, but driving in the United States is very unfree. Especially when driving a truck, it's hard to imagine yourself as a no-holds-barred cowboy.

According to an article in the American magazine "Communication", in the United States, truck drivers have an average of 15~20 hours a week must engage in non-driving activities. One of the main activities is to fill out a driving log. Truck drivers have to record their activities 24 hours a day at 15-minute intervals, and the time spent on writing is tiresome. The same goes for the time spent maintaining the truck. More than 200 "out-of-service" criteria are listed—from leaking brake fluid to damaged lines—any of which could be grounds for a government department to disqualify you from operating your vehicle during a roadside inspection. If you are stopped for a North American standard level 3 driver screening procedure, you will be required to present your driver's license, medical examination certificate, tax records, driver's daily vehicle inspection report, periodic inspection records, shipping documents or bill of lading, receipts, or other documents required for inspection. If you use hearing aids, the examiner will also ask you to prove that you have a spare power source with you.

Don't think that's the end of it, many transport companies are already using satellites to search for their trucks, which drivers call "being tracked". If you're driving at high speed on a road, or you stop at a railroad crossing, or even how much time it took to take a shower when you last stopped to refuel, it can be instantly displayed on a flip chart in the transportation company's dispatch center. They don't care about your car, they're watching your every move.

All these things – transcripts, checks, satellite positioning, are there for a reason. Trucking companies and shippers must maintain their competitiveness by reducing every minute wasted in the shipping process. Government regulations are a response to security concerns. After the deregulation of the trucking industry in the United States in 1981, accidents and casualties related to trucking also skyrocketed. Deregulated markets provide more opportunities for nouveau riche and criminals who disregard road safety. As a result of these measures, the number of fatalities in traffic accidents involving tractor-trailers has steadily decreased since 1985. In 1985, the death toll in such accidents was 4,517, when trucks traveled 700 to 80 billion miles a year. That is, the number of deaths per 100 million miles is about 56~64. By 1995, the death toll had fallen to 3,576, while annual miles had risen to 115 billion miles. That is, the number of deaths per 100 million miles fell to 31.

The management of American truckers, in the words of one American, "had to be made to cry out to his congressmen" if they were anyone else. But for the sake of safety, and for the sake of livelihood, truck drivers are happy to accept this management. Some organizations also believe that there are still too many truck accidents and that further management needs to be strengthened.

This phenomenon is further evidence of a passage written by Marvin Perry in The History of Western Civilization: "People living in Western democracies, while acknowledging freedom and individualism, maintain a society that provides the necessities of life as accurately as clocks." In their political philosophy, readiness to obey law and order has become a common phenomenon.

Freedom and individualism do not negate social cooperation and organized work. The combination of these two aspects is like a popular mantra in Germany: "Know how to obey, and you can also be the master." ”

Nokia emphasizes individual strength at the same time, but also emphasizes the obedience of obedience, so that a strong team spirit can be formed, improve competitiveness, so that each employee can not only maintain a strong fighting spirit and rigorous style, but also improve efficiency, become the owner of Nokia.

Nokia's name originated from the Nokia River in southern Finland, and its first business was to do some timber and rubber business on the side of this lucky river, and then slowly transitioned to cables and wires, and in 1986 launched the "make-or-break product" - "Nokia" mobile phone, and by 1998, Nokia had surpassed the old mobile phone manufacturer Motorola to become the world's largest mobile phone manufacturer.

Nokia has an advertising slogan of "technology is people-oriented", which is also the way of Nokia's internal management.

One of Nokia's explanations for "people-oriented" is: "You have the greatest freedom". Within Nokia, every employee is subject to this "freedom" to make correspondingly smaller decisions without going through the boss. Nokia encourages everyone to give full play to his expertise, his imagination and his management philosophy, and in the process of feedback of market information, he can report it while making a certain range of reactions according to his own ideas. Nokia's "step-by-step" approach has one of Nokia's strengths, which is that the market reacts very quickly. After a mobile phone comes out, when the initial market evaluation, sales group and other problems are fed back, they can be modified and adjusted to a certain extent in the relevant technical department or sales department, which greatly increases the efficiency of product improvement. It can be said that always letting the people with the most relevant theory and practice make decisions is a magic weapon for Nokia management to improve efficiency. Of course, this method of exerting individual creativity and responsiveness must be premised on a certain internal system and quantitative standards of the enterprise, and if your method has not been effective beyond a certain time limit or a certain economic index, then it must be abandoned.

One Sunday morning, Jim, a pharmacist at a Walmart chain in Arkansas, was resting at home when he received a call from a store colleague who said that one of his customers, a diabetic, had accidentally thrown his insulin purchases into the garbage bin. Diabetics are very dangerous if they are deficient in insulin. Jim immediately rushed back to the store, opened the pharmacy, filled out the customer's prescription, and delivered the medicine to the patient.

This is just one of the "sun goes down" rule that Walmart employees strictly adhere to. Wal-Mart chain stores are doing very good business, the clerks are very busy, and the day's things must be done before the sun goes down is the standard that every clerk must meet, whether it is a chain store in the countryside or a chain store in the downtown area, as long as the customer asks, the clerk must meet the customer on the same day. That's how Walmart works.

The "sun goes down" rule was summed up by Wal-Mart's founder, Sam, from the American proverb "Why do things do today until tomorrow?" and it is still an important part of Wal-Mart's corporate culture today, and it is also the reason why customers give a thumbs up when they mention Wal-Mart's store staff.

Wal-Mart himself does not make his children and grandchildren idle and idle because of his wealth. For this, he and his wife have put a lot of effort into it. They insist on living in small towns because they grew up in this simple and well-behaved social environment. Another goal is to make the family harmonious and warm: the couple never quarrels; Children are never forced to do what they do not want to do, including that they wish to inherit an inheritance, but must work as hard as their fathers; Prioritize spending time with your family on a trip or camping; He also asked everyone in the family to work for the store, which Sam said was "the only difference between our family and the rest." In this way, "children grow up educated in traditional values at all times:

We firmly believe in the importance of hard work, honesty, harmony with others, and thrift. When all four of his children became one of the world's 10 richest people in 2001, Walton's education was as successful as Wal-Mart, which he founded.

It is precisely because Wal-Mart's store staff know how to obey the "sun goes down" rule that Wal-Mart's service is particularly attentive, customers are very satisfied, and Wal-Mart's employees have also become happy little hosts, and are often praised by customers. This is true of Wal-Mart, and even more so of him, whose four children have been educated and influenced by them to become successful owners.

Knowing how to obey is not to stifle freedom, but to find freedom, and to be a master in the big family of principles.

Each of us does not exist in isolation, there is an organization in the unit, there is a circle of friends, if we only emphasize that we are the masters, and there is no sense of obedience, in the end everyone will become a slave in a disordered state, and it will be difficult to do anything.