Zhu Yue's project experience

Project Introduction: The group is a leading enterprise in Yangchun at that time, and one of the group's main products is deep processing and research and development of local local products, because before that, Zhu Yue had more than two years of experience in operating tourism products and being responsible for the operation of restaurants for receiving tourism teams.

It turned out that the site had to be closed for more than a year due to the whole road repair, and that was when Zhu Yue walked into the tourism industry and mastered the entire operation process, and then Zhu Yue entered the customer service department of the group as a customer service manager, and on the twentieth day of Zhu Yue's employment, he submitted a show store plan with the theme of tourism products to the general manager of the group company.

The purpose of Zhu Yue's proposal is: the purpose of the exhibition store is to be the window and pilot of the group company. Through this window, it is more convenient and direct for travelers from all over the world to understand the products of the Group and the special products of Shuangyang. Because it is a pilot, the site selection and decoration are based on the premise of simplicity, elegance, cost saving, and convenient operation.

The total investment from the site and decoration, and the purchase of facilities is less than 200,000 yuan, 9 people in the early stage of running-in, 6 people on the track, and the site selection at that time is not perfect, but considering the relevant factors, it can only be used on the spot, the land group wanted to buy the way, but the owner did not agree, and finally it can only be reached by leasing, and the site selection plan was finalized on the same day.

The next day, the group company signed a contract with the owner, from the proposal to the purchase of facilities and site decoration, and personnel recruitment and training, to the trial operation of less than 50 days, because the group had operated the project in the provincial highway and Shuangyang West before that, but it was closed in less than a year.

Because the main products are based on the products of the group company, with the essence of Shuangyang's local specialties, Zhu Yue negotiated with the supplier at that time, and the purchase and payment method was to deposit the first batch of payment and operate from the monthly settlement of the second batch of purchases, which reduced the relevant bad risks and the corresponding investment funds, and ran in the bad return and terminal services to achieve a win-win effect of cooperation.

In the process of operation and running-in for more than two years, as well as the relevant personnel of the Municipal Tourism Bureau and relevant tourism peers, and the problems that arise in the business process as the vigilance of the operation, and adjust and make corresponding decisions, and carry out the correct operation plan.

Due to the limitations of the venue at that time, I once negotiated with a travel agency, and the ten bus passengers on the same day stepped on the shopping cooperation order, but I didn't dare to accept it! Because the venue can only accommodate the capacity of three buses at the same time, and the simultaneous entry of three buses is already crowded.

When the three air conditioners are turned on to the lowest temperature, the customer's clothes are still soaked to the extent that they cannot get the due service effect and the corresponding sales effect.

In the end, only six sets and to enter in three batches, so the travel agency is also very passive, but also delayed the time of the passengers, the travel agency solicited the wishes of the passengers, the bus that wants to shop will step on the point, and the rush will be canceled, and the four bus passengers can only be disappointed to catch up with the trip, some want to step on the local products of Shuangyang, and can only call the group members to buy on behalf of the helpless.

And at that time, the overall tourism products of Yangchun, there is no related uniqueness, Yangchun's tourism to tourism product 1 and tourism product 2 as the main products, many places have similar products, many short-term have been saturated, long-term travel has not been opened, the whole market is not ideal!

Incomplete statistics, the average daily reception of tourist buses in Yangchun at that time was not much, and the highway in Yangchun at that time had been fully rolled out, part of the highway would be chosen in order to save time, and more importantly, the travel agency at that time was already pushing the pure play group excessively.

Zhu Yue's business philosophy is: service first, quality first, integrity management purposes, to erect corporate culture and image concept, to sustainable operation as the premise, so that tourists can enjoy and return with a full load.

Often some tourists, or often through self-driving travelers and related repeat customers, will give Zhu Yue some encouragement "Zhu Yue likes to listen to the manager holding the microphone and telling us the story of special dried fruits", "Zhu Yue is angry on this trip, and when he enters your specialty shop, he is much more comfortable, and he feels like home", "Looking at the manager horizontally and vertically, he doesn't look like a profiteer", "This environment is comfortable, every time Zhu Yue passes by, he will come in to buy more than 3,000 yuan"...

There was another time when there was a salesman, every time he saw the love of driving a motorcycle, he ignored it, and when he saw a luxury car, he pounced, and all the salesmen were collectively commissioned, but this service attitude and concept has deviated from the topic.

Although Zhu Yue was very busy that time, Zhu Yue still went to explain the product for the passenger who drove the motorcycle, and finally the passenger bought more than 3,000, but she served the passenger who drove the luxury car, and ran to Zhu Yue angrily to complain, saying that she was incoherent.

After Zhu Yue's affinity and personal explanation, the traveler also happily bought almost 3,000, and it was difficult to recruit an ideal person for accommodation on the side of the remote provincial road, in this case, Zhu Yue could only carry out probation or corresponding in-depth training as much as possible.

Because of the provincial road, some people who see the "Barrier Group Exhibition Store" and those who are interested in selling the company's corresponding products will come in to consult the relevant contact information and related channels, and Zhu Yue will provide the contact information of the corresponding regional business manager every time.

During the period when the group company started the 100-store project, the general manager of the group company proposed and planned to set up a flagship store of this model at each exit of Yangchun at the meeting of management personnel.

When Zhu Yue put the overall operation and operation of the exhibition store to a certain extent, and the performance was also steadily advancing, the person in charge of operations of the group company sent Zhu Yue an email, "The project has good benefits and has played a good effect on the group company, on the basis of the original basic salary + 30% profit commission + meal allowance + phone supplement + network supplement, a monthly sales commission of 5% will be added to the project leader Zhu Yue as a reward."

And in Shuangyang, tens of millions of tour group meals and shopping projects have been built, and for various reasons, Zhu Yue has submitted his resignation to the group company, and handed over all relevant operation plans and related documents at the time of handover. But in the third month after Zhu Yue's resignation, the showroom also closed.

After half a year, Zhu Yue returned to Stopover? As the business manager of the yarn shop, he successfully formulated and negotiated dozens of cooperation plans with relevant travel agencies within a month, and began to run in the cooperation process, breaking the previous zero record in this way

Zhu Yue's training course

Training course: In the training process of this English basic class, the person in charge of the training center made special arrangements according to the actual situation, Zhu Yue trained with primary school students from the most basic class for 15 days, and then with junior high school students for 15 days, because of the urgency of time.

When Zhu Yue could learn on his own, he ended this training course, but because of his busy work, he really didn't have extra time to learn English-related knowledge on his own, so Zhu Yue's unattainable English dream was shattered.

Training course: In the process of this driving test, because of the full-time training course, and the time is pressing, the relevant personnel in the driving test training center, according to the actual situation of the training, and the assessment of related subjects to make corresponding reasonable arrangements, in the shortest possible time to carry out various skills training, and arrange the corresponding subjects for strict assessment process, and successfully obtain the C1 driving qualification.

Training course: This training was carried out during Zhu Yue's renovation of the house, because during the day to purchase decoration materials and deal with decoration related matters, it can only be trained at night and according to the instructor according to the course, and the actual situation and schedule.

During the three-month training course, Zhu Yue completed the relevant dance steps of international ballroom dance, such as slow 3 steps, slow 4 steps, rumba, chacha, Hua Aizi and cowboy dance, and completed one of the small steps in her life learning journey.

After finishing the course, under the guidance of the coach, Hua Yong, Hu Yao and Zhu Yue practiced the relevant dance steps on the international standard dance floor, and then danced ballroom dancing at an annual meeting of the Stop Yue Group.

So far, although the dance steps of this ballroom dance are unfamiliar without use, the concept has been learned, and it may not necessarily be used, and the relevant essence has been understood, which is also the concept of Zhu Yue's training course.

Training course: When Zhu Yue completed the process related to the accounting qualification certificate and passed the assessment, he went to the training center to sign up for training after two nights of rest.

When Zhu Yue finished learning the basic skills of ballroom dancing and the thirteen-step dance steps, he had to leave Rong Gui because of work, and Zhu Yue wanted to improve his literacy and ability in an all-round way.

Training course: In this training course, Zhu Yue can only complete the daily work, go to the training center for further study in the evening, and this training course is scheduled for one year.

In the basic training course, the instructor of the relevant profession was taught, and on the twelfth day of Zhu Yue's study, the instructor of the French nationality taught and interacted with him.

But because of work, Zhu Yue had to leave Dongguan Guancheng, and that was Zhu Yue's last class at the training center.

In those 12 days of English courses, although it was only the most basic and small part of the course, in the process, I realized the importance of learning international English, and at the same time felt the fun and yearning of learning English.

Unfortunately, Zhu Yue's strong desire to learn English in this international language was turned into a daydream by the helplessness of life and work.

Training course: Zhu Yue in the process of training in the tea house, learned the relevant process procedures, etiquette, tea culture of tea art, because of work only studied for a month, Zhu Yue does not like to drink tea and does not know how to taste tea, just yearn for the legendary tea girl

That kind of elegance, although it is just a dragonfly and a little water, but it realizes Zhu Yue's little yearning and small wishes.

Training course: In this computer operation training course, Zhu Yue learned the basic computer application related courses, learning the relevant Wubi input method and root composition and application, Pinyin input method, Word related document preparation, page setting, view and other related content and format processing.

Excel page design, corresponding editing and related formatting processing, understand the operation and use of computers.

Because the performance of the computer is constantly upgraded and updated, and Zhu Yue after learning the course, and has not been exposed to computer-related work, in 1999 when doing related computer work, while working while reviewing, encounter can not deal with the relevant colleagues, Wubi and Pinyin input method with the multi-use of natural improvement.

In 2002, in order to popularize and improve accordingly, when Zhu Yue asked the vocational and technical school for advice, the principal gave Zhu Yue the latest textbook of "Basic Computer Application".

In Zhu Yue's own repeated operation exercises according to the textbooks, he used the computer at that time to digest the key points of the relevant textbooks, and in the future work, because of the corresponding data processing of each job position, he will use the relevant computer operation, so as to make progress in daily work and improve in research.

In 21 years of accumulation of corresponding computer applications, Word common operations, and Excel spreadsheet related function settings, and corresponding processing can be handled freely, and all the previous work can be successfully completed in skills.

Training Course: This crash course focuses on the basics, essentials and skills of cutting, as well as the operation of electric sewing machines.

The whole process is three months, from the most basic clothing cutting standard measurement method, scissors and tape measure and the correct use of clothing cutting drawing ruler, how to measure the actual body data, the base cutting method.

Change out the corresponding garment cutting drawing, related procedures and elements, and drawing related essentials, to the garment sewing steps and procedures, to complete the whole process of garment.

Zhu Yue's final assessment work gave Zhu Yue's husband Hua Yong and Hu Yao a set of men's suits and a men's shirt, as well as a dress designed for himself, and then designed a pajama-style belly pocket suit for himself.

When Zhu Yue, Hua Yong and Hu Yao's biological two sons and one daughter were young, they bought some big brand fabric offcuts to make some small clothes and shirts for their children.

In the early 90s, for example, "old heads" and the like, some unwitting people would say, "Your children are dressed in such luxury, they wear designer shirts when they are just over two years old..."

Hua Yong and Hu Yao could only respond: "Our three children's two small shirts cost less than ten yuan, okay?" It was made by my Hua Yong and Hu Yao's beloved wife Zhu Yue, how can it be extravagant?".

Moreover, Zhu Yue is also accustomed to changing the damaged holes of the clothes she likes to her own personality decorations, or regretting the newly bought clothes, and avoiding the trouble of returning, and finding that it is not the effect or style she wants, she will make a makeover.

Zhu Yue's professional skills

Order follow-up, production operation, scheduling and personnel management, manufacturing, production, finance, sales, procurement, warehousing, logistics, quality, ERP system.

Regional sales and chain store operation system, pricing, supervision, promotion, planning, summary, after-sales return visit, customer service telephone skills, sales skills, personnel training.

The main station of the tourism industry receives cashiers, room operations and services, bowling alley operations, group purchase group meals, western restaurant operations, and serves the essentials of the industry, affinity and literacy.

Parent-child education, parent-child interaction, housework, intimate love, beautiful love, children's love for parents, grandparents and family members, blood is thicker than water, and the truth, kindness and beauty in the world

Cost accounting, accounting processing, accounting qualifications, receivables and receivables accounting, reconciliation follow-up, 6S management, data management, warehousing and procurement, and operation docking

Sales project creation and operation management, sound operation plan and system, business negotiation sales skills and literacy, marketing business development, sales incentive program.

It involves electronics, sports, tourism, catering, medicine, health food, poultry feed, veterinary medicine, cold and heating equipment, stainless steel and aluminum, lighting, lighting, clothing, logistics, decoration, and property management industry.

During Zhu Yue's work and life experience, she interned in various industries, learned the essentials of skills and functions, and felt the essence and vigilance, and went through the indispensable courses of business management internship.

Zhu Yue's self-evaluation

Zhu Yue's life and work experience in the first half of her life, she studied internship management courses and literacy, and worked through account processing, accounts follow-up, cost accounting, warehousing, material control, logistics, 6S management, quality, procurement, order follow-up, personnel, terminal services, production and operation and corresponding docking, understanding the ERP system, and understanding the connection of the management chain.

After sales internship cash management, product pricing, sales skills functions, chain store supervision, customer service return visits, network and regional sales, promotion, summary planning, business development, sales plan formulation, marketing, business negotiation, crisis public relations, internship operation process.

Through the overall operation of the bowling alley and the industry's service skills, the reception, cashier and service skills of the tourism reception, the operation process of the western restaurant, the service literacy is understood, and the service affinity, service skills, service literacy and professional accomplishment are further improved.

It involves electronics, precision machinery, sports, tourism, tourism, catering, medicine, health care, food, poultry feed and veterinary medicine, cold and hot equipment, stainless steel, aluminum, lighting and lamps, clothing, logistics, decoration and property management industries.

In the first half of Zhu Yue's work and life experience, he interned in various industries, learned the essentials of skills and functions, understood its essence and vigilance, and went through the indispensable courses of business management internship.

I hope that the second half of my life will live up to the toss and turns of the first half of my life, find a suitable work platform and position, and do my best to fulfill the responsibilities of grandchildren, daughters, daughters-in-law, wives and lovers, mothers, and grandparents, and hope to have a better future.