"Lu Chen, I bought a fake in an online store, can you help me defend my rights?"

"I got a membership card at the gym, but the gym suddenly closed, and my money was wasted, can Lu Chen help me?"

"My tour was unilaterally cancelled by the travel agent and they still won't refund me, what should I do?"

Lu Chen looked at these barrages, and his heart was full of a sense of responsibility.

He knew that he couldn't just settle for a single problem, and that there were many more consumers who needed his help.

He took a deep breath and said loudly, "Don't worry, I will do my best to help you solve these problems!" I will contact the relevant departments and merchants to fight for the greatest rights and interests for everyone! ”

"At the same time, I also hope that everyone can keep the relevant evidence and shopping vouchers, so that we can defend our rights more effectively!" He said earnestly to the audience in the live broadcast room.

Close communication throughout the live broadcast process.

It wasn't until late at night that the live broadcast ended.

The lights in the ward gradually dimmed.

Lu Chen sat in front of the camera, with a trace of tiredness on his face, but his eyes were still firm.

He stretched his body, and holding the same position for a long time made him feel a little stiff.

"Zhao Cheng, how is the record?" Lu Chen asked softly, with a hint of hoarseness in his voice.

Zhao Cheng raised his head and looked at Lu Chen excitedly: "Brother Lu, it's too much!" I've recorded hundreds of questions, and they've all been the ones that people have responded to. We need to verify and resolve them one by one. ”

Lu Chen nodded slightly, he was not surprised by this result.

After all, consumers' long-standing rights protection problems now finally have an outlet.

He is well aware of his responsibility and must take every issue seriously.

"Okay, we'll start tomorrow." Lu Chen said, "I will contact some relevant departments and experts to assist us in dealing with these problems." You also have to be prepared that we may face some challenges. ”

Zhao Cheng nodded heavily: "Don't worry, Brother Lu!" I'll do my best! ”

At this time, Zhang San had fallen asleep on the table.

Lu Chen looked at Zhang San and couldn't help laughing.

"Miss nurse, please help me send Zhang San back to the ward." Lu Chen said softly.

The nurse came over when she heard the voice, and she gently woke up Zhang San: "Mr. Zhang, wake up." It's time for us to go back to the ward and rest. ”

Zhang San opened his eyes in a daze, and when he saw that it was Miss Nurse, he struggled to sit up: "Oh, okay. Thank you. ”

Lu Chen walked over and patted Zhang San on the shoulder: "Hard work, brother." Let's go back and rest first, we have a lot of things to do tomorrow. ”

Zhang San looked at Lu Chen, his eyes were full of gratitude and respect: "Brother Lu, you are really hardworking." Don't worry, I'll always have your back! ”

After speaking, Zhang San slowly walked out of the live broadcast room with the support of Miss Nurse.

Zhao Cheng also began to pack his things and prepare to go back to the hotel to rest.

He looked at Lu Chen and said with some concern: "Brother Lu, you also have to pay attention to rest." Your body hasn't fully recovered yet. ”

Lu Chen smiled and signaled Zhao Cheng to rest assured: "Don't worry, I'll take care of myself." Rest early, we'll continue to fight tomorrow. ”

Zhao Cheng nodded, picked up his backpack and walked out of the live broadcast room.

He glanced back at Lu Chen, only to see that the latter was sitting there quietly, as if thinking about something.

……

The next morning, the sunlight shone through the gaps in the curtains and dappled on Lu Chen's bedside.

He rubbed his sleepy eyes, quickly sat up from the bed, and opened his phone to check the latest news.

After last night's live broadcast, he knew that there would be a storm today.

Sure enough, as soon as the market opened, the stocks of many companies that were recorded by Lu Chen last night were seriously affected.

The Anxin fruit store chain is just one of them, and there are other companies involved in consumer rights, such as "Express Home" and "Blue Travel Agency", whose stock prices have fallen one after another, and their market value has evaporated.

The first is the Anxin fruit store chain, which issued a more detailed apology statement.

This was followed by "Express Home", where they were exposed to selling low-quality household items.

In the statement, they acknowledged that some of the products had quality problems and said that they would immediately recall the products involved, give consumers who have already purchased a full refund, and give an additional home care kit as compensation.

The "blue travel agency" was exposed for unilaterally canceling the tour itinerary and refusing to refund it.

In the statement, they explained that the cancellation of the trip was due to force majeure, but they did have negligence in handling the refund.

To this end, they said they would immediately contact affected consumers for a full refund of the tour fee and an additional free tour opportunity as compensation.

"It seems that Lu Chen's influence is really great! He mentioned it last night, and these companies have all responded obediently today! ”

"The response of Express Home is quite sincere, and I hope they can really strengthen product quality supervision and stop disappointing our consumers."

"Blue Travel Agency's solution was also good, and although the trip was cancelled, it was a blessing in disguise to get a full refund and a free tour."

Of course, there are also some netizens who have reservations about the company's response.

"These companies only responded when public opinion was under pressure, and if it weren't for Lu Chen's exposure, I am afraid they would continue to deceive consumers."

"I don't think it's just their statements, it's their actions. After all, there are too many companies that say one thing and do another. ”

"I hope Lu Chen can continue to pay attention to this issue and speak for our consumers! The greater his influence, the smoother our path to defending our rights! ”

Lu Chen looked at these comments and felt a lot of emotion in his heart.

At this time, there was a gentle knock on the door of the ward, and Zhao Cheng hurriedly walked in, followed by Wang Xiaoya.

"Brother Lu, you're all ready!" Zhao Cheng said excitedly, "We can go to the regulatory department now and formally file a complaint." ”

Wang Xiaoya also stepped forward, her eyes were firm, and she was obviously supporting the operation as a representative of the victims.

"Brother Lu Chen, I'm ready too." She said, "Let's go together, speak for consumers, and complete this for Zhang Kai." ”

Lu Chen sat up from the bed and nodded seriously: "Okay, let's set off together." ”

The three of them walked out of the ward together, and Zhao Cheng took on the role of a temporary photographer and broadcast the operation live.

However, when they reached the entrance of the hospital, they were startled by the sight before them.

A large number of reporters and media were already waiting at the door, cameras and microphones pointed at them.

Apparently, this operation has already attracted a lot of attention.

(End of chapter)