Inside the office of the center of the customer service center. Pen "Fun" Pavilion www.biquge.info

"Xiaobo, Jian Fan, a newcomer, how can you listen to her?" Zhao Ying, director of the customer service center, sat at the desk and glanced out the window impatiently, "No matter what, you should tell me first, Jian Fan asked you to arrange for the customer service staff to call, and you sent all your resumes?"

"Yes, she was sent from headquarters. ”

"Alas, Bo. You're still young! What kind of headquarters sent, she's a programming technician in YunT. Besides, what would she do if she was a member of the headquarters? This job was a thankless job, and what kind of people would the headquarters send? Of course, she was the most unpopular person. What are you afraid of her doing? Didn't we discuss it? Just let her listen to you and just behave. Now that it's so complicated, how are you going to let me explain it to the people who asked us?"

"Then what should I do now?" Li Bo looked aggrieved.

Zhao Ying sighed, "Since I've called the applicant to come over, let's interview!"

"And then?"

"When I locked the door of the newly renovated call center, I said that the fire-fighting equipment was not installed properly and could not be used. As long as you don't take the computer-based assessment, you can ask what you can ask in the interview! When grading, you stare at the dots and score the people we selected a little higher. Who are the people we elected, do you still have a record?"

"Yes!"

"OK, you can do it. Zhao Ying shook his toes, "With Jian Fan in front, you don't have to be afraid." If anyone is held accountable, ask her to go!"

"Hmm. Li Bo smiled reluctantly.

After lunch in the center cafeteria, Jian Fan returned to the conference room early to wait for the interview to begin. Li Bo came in with a box of pens and a pack of printer paper, "Jian Fan, I asked the office just now." The idle computer cannot be used for the time being, and the fire-fighting equipment is not installed and will not be given electricity. ”

"Oh. "Jian and 繁 are calm on the surface, but they are extremely anxious inside. If you can't get on the computer, how to identify who is more suitable for customer service work?

Li Bo smiled to himself, "Jian Fan, I'll go type a form, and you will ask questions in a while, and I will help you keep scores." ”

"Good. Jian replied casually. Since you can't see the difference through your resume, you won't get the desired result by simply asking some innocuous questions. Jian Fan looked at the time on the wall, and became more and more anxious.

Qiao Yang took out a blank piece of paper, picked up a signature pen and practiced writing his name on the paper, "Jian Gong, what can I do for you in a while? Usually the content of training is the same, no one is much worse than the other, and only the drill can see who is a hero and who is a bad seed. I remember the first time I participated in the exercise, the shells flew over your head, and my legs were scared at that time. Alas, it is only at the critical moment that you can see who can fight a tough battle!"

Jian Fan stared at the names drawn by Qiao Yang.

"Jian Gong, look at me, I don't know how to read, but I can still drive. No matter how complicated the map is, I can memorize it. Our squad leader said that I am also a skill, and who can guarantee that there will be street signs when fighting? Therefore, I am most annoyed that the recruiter asks me this and that, and he can't measure what I just said. Those are the most critical things. ”

Qiao Yang turned over the blank paper and continued to practice writing small characters.

Jian Fan had an epiphany and overturned all the previous recruitment plans, "Qiao Yang, I know what you asked me to do?"

"Do what?"

"Help me cut the white paper into small strips 4 cm wide. ”

"Okay, this is easy!" Qiao Yang said, pulled out a stack of white papers, began to fold them, and then tore them one by one.

"Okay, let's cut these first, if it's not enough, you can help me carry it." ”

Qiao Yang put a stack of cut notes in front of Jian Fan, "Use this for an interview?"

Jian Fan nodded, "You'll know in a moment!"

At 1 o'clock, Li Bo walked in with the printed form, "It's all ready." The front desk is in charge of letting people in one by one, and the others are waiting in the lobby downstairs. It's best not to have too long for the interview, I just saw that there were already a lot of people. ”

"Hmm. ”

"What is this?" Li Bo was a little stunned when he saw the cut white note.

Jian Fan was about to explain when someone knocked on the door and came in.

Jian Fan handed a small note to the visitor, "Please write your name and contact number." Then write twenty-six letters on the back of the paper, you can write a little slower. ”

The visitor glanced at Jian Fan in surprise, sat on the chair and quickly finished writing the content that Jian Fan requested, and handed the note to Jian Fan, "Is there anything else?"

"Tell us a little bit about yourself. ”

The visitor said a few words. Jian Fan nodded, "It's okay, thank you!"

The visitor glanced at Jian Fan again before slowly walking out.

Not only did the applicants feel strange, but Li Bo and Qiao Yang also looked at Jian Fan curiously. The interview is too easy, isn't it?

I saw Jian Fan pick up a pen and write the serial number on the slip of paper, and then drew a circle.

"Do you want me to keep a score?" Li Bo picked up the note and looked at it.

"No, no score for the time being. ”

"Oh. Li Bo put the note down and sat back in his place. It's hard to understand, let Jian Fan get it himself, I don't know what results this can lead to in the interview.

For the whole afternoon, Jian and 繁 were doing repetitive work. In addition to recording the serial number, some drew circles and some drew triangles.

Li Bo saw that there was a little bit of a doorway, and the circle indicated that the applicant spoke Mandarin, and the triangle indicated that the applicant's Mandarin was not very standard. Is it true that the interview is to distinguish between these things, so what does it mean to ask candidates to write English letters? To see whose handwriting looks good or not, then they should also write Chinese characters! Besides, customer service staff almost do not need to write with a pen, I really don't understand what Jian and Traditional Chinese are thinking?

When it was time to get off work, Qiao Yang stretched his waist, "Oh, it's finally time to get off work!" The speed is quite fast, and it takes less than two minutes to interview a person. ”

Jian Fan received the written note into the document bag, and attached a seal to the mouth of the bag, "Li Bo, you sign your name on the seal, and then I will take it and take it out again on Thursday afternoon." ”

Li Bo pouted, "There's no need!"

Qiao Yang smiled, "It's very necessary, so as not to be suspected of doing things without permission." ”

Li Bo signed his name on the seal and handed it to Jian Fan, "Jian Fan, can you tell me what they asked them to write those English letters for?"

Jian put the document bag in his bag, "I'll tell you on Thursday afternoon." ”

"Keep it secret from me?" Li Bo was a little unhappy.

"Well, I'll see you tomorrow morning!" Jian Fan picked up his laptop bag and walked out.

"Director Zhao said that I will invite you to dinner in the evening, I don't know if you have time!" Li Bo hurriedly walked a few steps.

"There are still people working overtime in the company, and I have to rush back as soon as possible. Please thank Director Zhao for me. ”

"Okay!" Li Bo knew that it was useless to say more, and it seemed that Jian Fan was unreasonable.