Lao Yao, who has always been good at quibbling, refuses to admit his mistakes easily for things that should be his responsibility, and he has to push it all the way around the infirmary.

Expecting that Lao Yao would clear himself, seeing his innocent look, Guan Yuntian snorted coldly: "Manager Yao, don't be in a hurry to clear up the relationship, it's better to speak with facts." ”

"Mr. Guan, the increase in the price of drugs really has nothing to do with me, it is all the idea of the medical staff, they want to do that, and I can't help it. ”

"So, you also admit that it is a fact that the drug price increase and disposal fees are high?"

When he was in a hurry, it was tantamount to admitting the facts, and Lao Yao regretted it in his heart! He wanted to slap himself a few times, but he couldn't take it back in any way, so he had to bite the bullet and say: "Yes, I also heard the caregiver say such things." ”

"It's not just something I've heard, it's a very common fact! Tell me, why did you do that?" Guan Yuntian was obviously angry.

"Mr. Guan, I said that it had nothing to do with me, it was all the idea of the medical staff. ”

"It's understandable, of course you have to clear your name, but what you can't imagine is that our decentralized centralized management is an intelligent system, and the collection of various data is quite comprehensive, and it is not so easy for you to get rid of yourself!" Guan Yuntian said in a calm tone, but without losing his majesty.

"But I wasn't really involved, they did it all. Lao Yao cried with a sad face, obviously a little scared.

"You are not a medical worker, and no one said that you were involved, but you are the initiator of this matter, and you cannot shirk this responsibility!" Guan Yuntian said righteously.

Lao Yao still wanted to deny it, Guan Yuntian continued to ask: "In order to complete the economic indicators, you let the medical staff increase the price of drugs and disposal fees, is there such a thing?"

"This ...... Lao Yao couldn't hide it, so he had to hang his head and admit: "I asked for this, but the proceeds went to the elderly service center, and I didn't take home a penny." ”

Guan Yuntian raised his voice and said: "If you don't take it home, it makes sense?" Tell you, fortunately you didn't take the money home, if you do that, it won't be me who is talking to you, but the law enforcement officers of the judicial department!"

"But Mr. Guan, my purpose is also to increase the income of the elderly service center, the company's leaders may not understand, to complete the economic indicators of the service center, as the grassroots manager, we are also Alexander!" Lao Yao took the opportunity to complain, is to win the understanding and sympathy of the company's leaders.

"There is pressure on grassroots work, which I understand, but if you collect money in this way, it is not allowed by the company's rules and regulations! In order to achieve economic indicators, grassroots managers should be encouraged to try their best to reduce costs and increase profits, but if the premise is to harm the interests of the staff, it will be counterproductive. A gentleman loves money, takes it in the right way, reduces costs, increases income, means must be just, methods must be decent, otherwise, not only sorry for those old people, but also damage the reputation of the elderly service center, contrary to our original intention of engaging in the pension industry. Guan Yuntian said earnestly.

"Mr. Guan, the economic development of F city is lagging behind, and the income of residents here is lower than that of other prefecture-level cities in the province. Lao Yao also wanted to find a reason for his behavior.

"Before investing in the construction of the elderly service center, we have done a full investigation of all aspects of the situation, and from what we have learned, the economic development level of City F is indeed slightly worse than that of other cities, but it also has its own advantages, that is, the local prices are generally lower than those in other places. In this case, in order to finish

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As an economic indicator, I think the effect of reducing costs should be better than increasing revenues, and it is easier to achieve. "Guan Yuntian said.

Lao Yao bowed his head and was silent, seemingly not quite agreeing with Guan Yuntian's statement, but he couldn't find a reason to refute it.

If you think this is an impossible task, you don't have to be too embarrassed, I remember that the labor contract signed by the company and you has a clear stipulation that both parties have the right to unilaterally terminate the labor contract, if Party B feels that it is difficult to do this job, you can propose it to me now. "Guan Yuntian said.

As soon as he heard this, Lao Yao hurriedly explained: "Mr. Guan misunderstood, I didn't mean that, this job is not much of a challenge for me, I am fully competent." ”

As a city-level city pension institution, the project manager of an elderly service center, even employees and caregivers, manages tens of thousands of people, with an annual turnover of more than 300 million, and his annual salary is nearly 200,000, and the management of the elderly service center is completely different from the management of industrial enterprises.

However, if you want to fool yourself in front of Guan Yuntian, it is impossible at all, so Lao Yao seems to be preoccupied, when Guan Yuntian reminds him that he can choose to give up this job, it seems that he suddenly touched Lao Yao's sensitive nerves, and he immediately clarified it to avoid misunderstanding Guan Yuntian.

"Since you can be competent in the management of the elderly service center, you should do things in accordance with the company's rules and regulations, and don't do that kind of thing that damages the reputation of the service center. If you want to better accomplish various economic indicators, you can only tap the potential from your management work, and don't make decisions about the elderly. Guan Yuntian said solemnly.

Although Lao Yao was very depressed, he probably never dreamed that Guan Yuntian would use this way to put him in the army, but he did not do anything else, only for the 200,000 annual salary, and he also had to accept the criticism of the leader unconditionally, because he knew that in a prefecture-level city with economic development at the middle and lower levels, there were only a handful of positions with an annual salary of 200,000 yuan, "Mr. Guan rest assured, we will never do anything that violates the principles again, and we will definitely try our best to maintain the reputation of the elderly service center in accordance with your requirements in the future." ”

Guan Yuntian nodded, "I hope you match your words and deeds, and don't let the company down." Manager Yao, I would also like to draw your attention to one thing, according to the tradition of filial piety first, unless it is absolutely necessary, no one is willing to send their elderly to the elderly service center, but all the families who do this must have their practical difficulties; no old people are willing to go to the elderly service center for the elderly, and all the elderly who go to the elderly service center to care for the elderly must have their own difficulties. Therefore, for every elderly person who comes to the service center, under the same conditions, we should treat them equally, even those who are from poor families, they should also be cared for by us. ”

Facing the third question raised by Guan Yuntian, Lao Yao felt a little roasted on the fire, but despite this, he would not take the initiative to admit his mistake, "Mr. Guan, where does this start?"

"Our smart management system doesn't lie, and if you want to see it live, you just have to click on it with your mouse. We know that in the high-end living area where the caregivers with better economic conditions live, you go to patrol twice a day, shouting for warmth, of course, there is nothing wrong with this, as the manager of the elderly service center, you have the right to do this, and you should do it. The problem is that in the low-end living area where those elderly people from poor families live, you can't see your shadow for a year and a half, which can't help but make people think of it. "Guan Yuntian said.

"There are 10,000 people, five or six thousand rooms, and even if you look at them all once, it will take a week

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Time, those old people are too capable of picking thorns!" Lao Yao quibbled.

"You said that the time interval of a week is a bit long, as I said just now, in the high-end living area, you go to inspect every three or two days, but those old people in the low-end living area, it is difficult to see you, isn't this an obvious dislike of the poor and love the rich?"

In the elderly service center in the entire F city, less than 20 percent of the elderly people live in high-end living areas, and the remaining 80 percent or so live in middle- and low-end living areas, with more than 8,000 people and 4,500 rooms. ”

"This factor does exist, but the elderly in high-end living areas have enjoyed more and better services, and it is the elderly living in low-end living areas who lack care. It's not that the elderly living in high-end areas don't need care, as a service center manager, you should pay attention to balancing the psychology of the elderly, and give more of your time to the elderly in the middle and low-end living areas, so as not to let them find fault with you. "Guan Yuntian said.

Lao Yao is really reluctant to visit the middle and low-end living areas from his heart, not that he looks down on those old people who have a bad family background, but every time he goes there, there are old people who stop him, chatter with him endlessly, and put forward all kinds of strange requests and questions.

The old people in the middle and low-end living areas paid for it were not high, and they wanted to get more enjoyment and services, Lao Yao wanted to scold them a few words, ask them how much money they wanted, and he was afraid of hurting the self-esteem of the old people. Therefore, after one or two times, Lao Yao would rather take a detour than contact with the elderly in the middle and low-end living areas, let alone go to the cold to ask for warmth and care.

"Mr. Guan, I don't want to visit there often, it's true that there is something wrong, but some old people over there are indeed too sensitive, they don't have that kind of economic strength, and they want to compare themselves with others everywhere, I'm really speechless to them!" Lao Yao said angrily.

"It seems that you still lack research on people's psychology, the more people with poor family background and low status, the more afraid they are of being looked down upon, and they want to be respected by others from the bottom of their hearts. When they know that you often ask the elderly in high-end living quarters, and ignore them, and they can't see your shadow for a year and a half, those old people and their families will inevitably have an impression that they must think that the leaders of the elderly service center only care about the rich and look down on the poor. Guan Yuntian analyzed.

"I went to visit the high-end living area, the so-called care, in fact, is limited to saying hello to the old people there, saying a few words, asking about the physical condition, there is no practical action at all, I didn't expect the old people in the low-end living area to be so sensitive, they just have a lot of things!"

"However, you do lack humanistic care for them, even if you say hello and say a word, you have never had to those old people, this is a fact, right? Manager Yao, the work of the elderly service center is to provide services for every elderly person who spends their old age there, let's compare our hearts, if you are the elderly or the family members of the elderly, when you or your elderly are treated like that, what kind of mood will you have? As a manager, your goal is to satisfy every caregiver as much as possible, rather than just showing care for a certain branch caregiver, which is the management principle of the elderly service center, regardless of the status of the caregiver or family background. "Guan Yuntian said.

Lao Yao resisted such a request, he thought that even as the manager of the elderly service center, it was completely personal freedom to get closer to whom he was closer and who he was better to, and others had no right to interfere. However, there are no rules, Changda Holdings is a very formal listed company, and the company's rules and regulations and working guidelines must be implemented.

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