Lin Quan is a simple person. The appearance is very spirited, medium build, fashionable small back, slightly dark and reddish skin, bright eyes, energetic eyebrows, and a high nose bridge. It is always customary to tuck the hem of a plaid shirt into a t-shirt with a striped t-shirt into your jeans.

He applied for LS with Flora, but was unexpectedly assigned to the performance department, and it is impossible to say that he is not psychologically awkward.

But Lin Quan's mentality is good. He firmly believes that his kindness and hard work will eventually impress the leaders. And isn't it always said that "gold shines everywhere"?

After entering Ning's, I heard from my colleagues that Evita, the director of the LS business department, didn't take a fancy to him at that time, and he was a little frustrated, but then he quickly adjusted: after all, he successfully entered Ning's, and he could apply for transfer to LS if he performed well in the future. As for why he had to go to LS, in fact, he himself couldn't say very clearly, maybe the marketing of country S was very successful, which made him feel that LS's work was high.

Prior to joining LS, Lam Quan worked for a supermarket chain in Hong Kong. The supermarket, which is owned by CK Hutchison, focuses on health and beauty products, as well as international retail and food sales. The retail business is spread to 24 countries, especially in Chinese mainland. Lin Quan has almost rotated through various positions in the supermarket Beijing company, from procurement to marketing, to logistics, to customer service,... ... He is proud to say that apart from a few CEOs, no one is more familiar with the company than he is. As a result, after a circle, Shengsheng grinded himself from a fledgling tender jujube into a yellow-skinned duck pear, but Leng failed to successfully step up that step. In fact, there was a highlight moment in this experience, when he was transferred from the marketing department to the logistics department, he was promoted to supervisor for a short period of time. A few days after taking office, his subordinates made mistakes, he felt that he should be responsible as a leader, and he resolutely interceded for his subordinates, and then...

In his not-so-long career, one of the things that Lin Quan is most proud of has not had much to do with his work, and that is his language skills. After graduating, Lin Quan felt that the English he learned in college was completely "closed English" and not very practical, so he insisted on going to "Wall Street" to practice his spoken English after work every week. Until now, I have been able to communicate freely with foreigners, and my accent has been adjusted to a fairly standard level. He is very proud of this, and this learning experience has fully proved his perseverance and perseverance, and he is quite satisfied with the results of his studies.

This is the confidence of his application for LS.

Yesterday Bella announced that he had been transferred to the LS Division, and he was so happy that his hands began to tremble from the excitement. I made up my mind that I would definitely seize this opportunity!

He met Yin Jie during the interview and had a good impression of her. Although there was a slight sense of distance at that time, Yin Jie's attitude has always been gentle and patient with him. This also caused him to have the illusion that he would definitely be hired by LS, and went home to pull his wife to happily open a beer to celebrate... Of course, I was disappointed when the results came out. But he comforted himself again after being disappointed: Mr. Yin didn't give any promises at that time.

... ...

On this day, Yin Jie gave Lin Quan LS standard training. Seeing that Lin Quan was still lowering his head and slowly digesting, she kindly let him think alone, and went out to make a cup of Biluochun by herself. Upon his return, several core questions were raised about the content of the training. Fortunately, the answer was 50% correct. The explanation really listened to part of it.

Yin Jie actually has a bit of a headache for Lin Quan. When she was working in the government, there were such people under her: no matter what the leader asked, she would always answer "no problem, don't worry", but the result was that the problem was very big, and she could not rest assured at all. When I looked closer, I realized that he didn't listen carefully at all, or didn't understand at all, and the mantra-like answers were just used to cope. But he confessed to you with a pair of watery innocent eyes, "I didn't understand, I didn't understand, I won't, I'm sorry." ”

What's the use of being sorry?

Yin Jie's approach to this kind of employee is to motivate him to memorize and understand with constant questions, and subdivide the work stage + refine the evaluation criteria + deadline to help him complete every step as required. Now is no exception.

"Go down and think about it. I'll do a spot check tomorrow morning, and if we get all right, we'll start working. ”

Yin Jie smiled and nodded at Lin Quan, got up and walked out of the conference room.

"Mr. Yin!" Lin Quan eagerly stopped her.

Yin Jie corrected with a smile,

"The LS division is directly called by name. You can call me Evita in English, or Yin Jie in Chinese, all of them!"

"Okay, Mr. Yin... Evita!”

A bright smile bloomed on Lin Quan's face.

Yin Jie was a little puzzled and wondered, how did he develop this kind of personality? Before Lin Quan officially transferred to LS, his former boss Alim had already found an opportunity to communicate with Evita privately.

"What did you want to say?"

Lin Quan scratched his head a little embarrassed, took two steps closer, and whispered to Yin Jie:

"Mr. Yin... Evita, could you please help me talk to Mr. Ning... I joined Flora together, and now she's on the job, and I haven't been notified yet..."

"Have you asked Alim?" said Alim was the director of the show department.

"I asked, and he said that I had to transfer my job, and I had to let it go..."

Yin Jie was a little speechless. This Alim... ...

"I suggest you go to Alim anyway. She smiled and said, "You need to make a report to apply for transfer, and you need to report your work status and achievements to Mr. Ning." What do you say?"

"Understood, I'll talk to Alim. He's because I'm going to change the guard, so let's put it first, and the change of guard should be dealt with after it's completed. Thank you, Evita. Lin Quan said quickly.

Yin Jie smiled and watched him leave in a panic with a red face. She had already sighed for the hundredth time in her heart.

The next day, the communication with Lin Quan made her very happy. Obviously, Lin Quan, now he likes to be called Chandler, has indeed reviewed it very seriously, at least memorized it very seriously. Yin Jie gave standard answers to the questions raised yesterday, and a considerable number of the questions raised on the impromptu basis were also answered correctly. Although there are no questions that should be asked after active thinking, it is feasible for newcomers to memorize them first and then understand them in work practice.

Yin Jie was very pleased.

Since that day, Yin Jie has paid special attention to the progress of Lin Quan's work. After Christina's work was handed over to Lin Quan in batches, Yin Jie's requirements for his work became more and more detailed. After a few days of follow-up, she figured out Lin Quan's problem:

1. Reluctance to say no: This is an old topic. If Lin Quan and Flora swapped places, if Christina's original object of request was Lin Quan, then his answer must be very refreshing, and there would be no possibility of rejection. ... ... Of course, with his work style, it is very likely that he will not be able to fulfill his promises after saying yes.

Yin Jie consulted Tu Quanquan, who is still studying for a doctorate in psychology at university. In Dr. Tu's words, the root of over-helpfulness lies in low self-esteem caused by long-term neglect or marginalization, so he is eager to improve his living environment by changing his image in the eyes of others;

2. Ability problems: Yin Jie found that Lin Quan was slow to respond to new information, and was always accustomed to looking for references from memory to help him understand. Sometimes, the selection of references is not accurate. It's like an endless loop, where the incorrectly chosen reference is likely to be wrong, and the wrong chosen reference will definitely affect the accuracy of the understanding.

3. Excessive empathy: Empathy and empathy can help improve the quality of communication, enhance understanding and mutual trust, and are very important in interpersonal communication. However, excessive empathy is different, that is, it completely puts oneself in the other person's position, unconsciously simulates the other person's mental activities, and completely analyzes and judges the identity of the other party. This completely obfuscates the purpose of empathy, and it is likely that you will end up immersed in a fictional plot and be in a dilemma. The inevitable result is "indecision" and "self-interest and self-benefit". After several heart-to-heart exchanges, Yin Jie found that Lin Quan had often made such mistakes before, which was why it was difficult for him to be promoted.

In fact, the leader's mind is very well understood, you are willing to fulfill the other party's willingness to be a holy father, and it is no problem to exchange your own interests, but why should you fulfill your selfish intentions in a way that harms the interests of the company? You know, this company does not belong to you.

Regarding the first point, Yin Jie's attitude is resolute. She detailed and clarified the content, standards and deadlines of each job, and clearly told Lin Quan that if he repeatedly failed to keep up with the progress, she would not rule out returning him to the performance department, and everyone in LS was full of work.

The reason why she is so tough is because she was stimulated by Lin Quan. This Mr. Lin actually took the initiative to leave his job to help other departments carry performance materials before he had a clue about his own work, and it took a whole afternoon! didn't say hello in advance, and afterwards he was actually complacent about his ability to do a good job in departmental relations! Yin Jie felt that his cultivation was really good at that time, so he didn't smash the folder in his hand on his head;

On the second point, Yin Jie's approach is to take small steps and accelerate his understanding through phased and continuous knowledge input.

The third point is the most terrible, and it will be very scary if it breaks out in real work. It's entirely possible that his excessive empathy has put himself in the other side's camp. In order to prevent him from really turning into a pig teammate, Yin Jie decided to position Lin Quan in team logistics first, and this kind of thinking could not be reversed for a day and would not let him participate in customer communication. In addition, she pondered whether it was necessary to compile a "Work Guide" (chapter N of the covenant) for this good old man. (It is estimated that this list will continue to lengthen and become N+1, N+2,... ）