In Xing Yuemei's ten-year career, she has encountered all kinds of difficult customers, among which the most difficult to deal with are beautiful customers, especially those who seem to be smart and capable.

Her beauty and affability are almost invincible when it comes to male customers, but when it comes to female customers, these advantages are basically gone.

Fortunately, there are not many female customers who come to five-star hotels, and even if they do, under normal circumstances, the topic is dominated by men, and it is rare for women to behave so strongly in front of a group of men.

In the face of difficult female customers, Xing Yuemei will always put her posture lower, she still greets people with a smile, and asks politely: "Then according to your meaning, what do you think?"

"We're not here to fight fakes, we don't plan to dig deeper, there is fake wine in your Hanzhou Hotel, how to solve it, this is your internal matter, we won't care." All we care about is that our rights and interests have been violated, and even if you don't pay compensation, compensation is always demanded. The retail price of a bottle of 05-year-old Castle Latour is only 3,000 yuan, while the retail price of a bottle of 05-year-old Château Latour is 12,000 yuan. Our request is very simple, we order the Château Latour from '05, you take back the second wine, bring us the original wine. If your hotel doesn't have a genuine wine, then according to the price difference, you can compensate us for three more bottles of the 05-year-old Latour Fortress. ”

Yue Wentong's momentum was very strong, "I didn't ask you to compensate a penny, you should be able to meet such a legitimate request, right?"

Xing Yuemei's heart was a little bitter.

Yue Wentong's requirements are indeed not high at all, and it can even be said that he is very reasonable, and he did not ask for any additional compensation.

But she really can't do it!

Her authority is to give a bottle of Moutai, not to mention compensating them for three bottles of 05-year-old Latour Fortress, even if it is to compensate for one bottle, she does not have this right.

Xing Yuemei could only bite the bullet and say: "If our Château Latour is a fake wine, your request is indeed not excessive at all, but under the existing conditions, I am afraid it will be difficult for you to prove it." I can promise you that we will pay attention to this matter you reflect, and contact a professional sommelier as soon as possible to do an appraisal, if the results of the appraisal do exist fake, I will definitely give due compensation according to your requirements, or even higher compensation, which is also due. ”

"After talking for a long time, you still don't have any sincerity at all, you don't want to solve this matter at all, and you use this procrastination trick perfectly. ”

Yue Wentong directly revealed her intentions, "If according to what you said, we don't even have some evidence, who knows if you admit it or not?" If you insist on doing this, then we can only go through the legal process, and when the reputation of your Hanzhou Hotel is affected, then don't blame us for being ruthless." ”

"We at Hanzhou Hotel do not want to shirk responsibility, but we firmly believe that it is absolutely impossible to be fake, but we are a service industry, and we must solve this problem from the perspective of guests. It is really impossible for us to be able to agree on the professional appraisal for a while, so let me report this matter to the higher authorities and see what our manager's opinion is. "Things have to be solved after all, and now Xing Yuemei's authority is not enough, so she can only choose to report to the top.

"Then you as soon as possible, we have limited time, we can't always wait. Yue Wentong understood Xing Yuemei's difficulties and did not embarrass her.

After Xing Yuemei left, Jia Xueru said: "From the analysis of this lobby manager's response, I think she should know that this is fake wine, what do you think?"

"Although the lobby manager copes with it very well and has good personal ability, she is not a good actor, and she is still a little short of her acting talent. Her performance was too calm, it didn't seem to be surprising at all, what she meant in and out of her words was that she wanted to make big things small, small things, and the meaning of procrastination was too obvious. As a hotel employee, she should prove that it is definitely not fake wine, so that this reaction is normal. Bao Xiaolei fully agreed with Jia Xueru's statement.

Yuan Zan and the others didn't think much about it, but after listening to Bao Xiaolei's analysis, they all felt that what she said made sense.

Now, they basically agree with Xiao Yao's statement.

The thought that they had drunk fake wine in a five-star hotel made everyone's hearts very unhappy.

After a short time, Xing Yuemei led a slightly chubby middle-aged man in.

After coming in, Xing Yuemei first introduced: "This is the general manager of our hotel, Gao Yulei Gao. ”

After Xing Yuemei's introduction, he said in a slightly arrogant tone: "Manager Xing has reported the matter to me just now, and I would like to state one thing first, our hotel's high-end red wine has a special purchase channel, and there is absolutely no fake wine." Of course, we will also pay attention to the problems reflected by the VIPs, although today's incident, although it is just a misunderstanding, but after all, it has delayed the precious time of the VIPs, and then Manager Xing will send you two bottles of Moutai, which is more or less a little heart of our hotel. ”

Yuan Zan first shouted loudly: "Two bottles of Moutai want to send us away, do you think we are called Huazi for food, do you lack you to drink two bottles of Moutai? Your dignified five-star hotel actually sells fake wine, if you can't give us a satisfactory explanation for today's matter, then we will go through legal procedures! In the future, your Hanzhou Hotel will be notorious, don't regret it." ”

"You keep saying that our hotel sells fake wine, do you have any evidence? If you can't produce evidence, then I can sue you for defamation. Gao Yulei relied on the fact that the big boss behind him had a deep background, and he didn't take Yuan Zan and the others seriously, "Don't you just want to take advantage of it? If you have something to say, you can say it clearly, there is no need to come up with such a disgusting method." ”

"What are you talking about, what do you think of your master!" Yuan Zan was very angry and stood up suddenly.

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