Listening to Yuan Zan's words, Xing Yuemei chuckled in her heart, although she was a little flustered in her heart, but her face was not obvious at all, and she asked very calmly: "Why do you think that the 05 Château Latour is a fake wine, how did you judge it, and what is the basis?"

"Your 05-year-old Château Latour is passed off from the 05-year-old Château de Latour, based on the fact that the aroma of the Château del Latour is stronger, and the difference between the Château del Latour and the genuine wine is still obvious, as long as you are a slightly more professional taster or someone who often drinks Latour, it is still easy to taste. Although Yuan Zan didn't trust Xiao Yao's judgment very much, what he said now was very imposing, and he couldn't see any weakness.

"I often walk by the river, how can I not get my shoes wet. For this sentence, Xing Yuemei has always agreed.

The five-star hotel deliberately used the sub-brand wine to pretend to be the real wine, which is simply a big joke, but unfortunately Xing Yuemei is a slight person, and she can't influence the leader's thoughts at all. If it weren't for her talent for wine tasting, and after discovering this problem, she would have reported to the leader in time, she would definitely be the one who was kept in the dark.

She would rather not know the truth of the matter now, in that case, she can be more justified in dealing with this matter.

Knowing that it was indeed fake wine, she still had to pretend not to know, and she couldn't let people see a little bit of weakness, Xing Yuemei felt very tired.

Once the sale of fake wine by Hanzhou Hotel is publicized, the blow to the reputation of Hanzhou Hotel will be absolutely huge, even devastating.

This matter is related to the reputation and even the survival of Hanzhou Hotel, and Xing Yuemei can only deal with this matter from the position of the hotel.

She has been the lobby manager for many years, and has a wealth of experience in dealing with guests' difficulties, although this time it is not a guest's trouble, but it is more serious than deliberately making difficulties, and she has 12 points of energy to deal with this matter.

"I can see that today is a rare dinner for all of you, and I sincerely apologize for the unpleasantness caused to you in this warm atmosphere. Wine tasting is a very professional skill, especially the main and secondary cards of Château Latour, the difference is not big, and it is even more difficult to taste it. To be honest, I don't have this ability myself, and with this kind of professional skill taster, we can't even find a single one in the hotel. ”

Xing Yuemei's attitude was very sincere, "You think that this bottle of 05-year-old Château Latour is a sub-brand wine, this is nothing more than two reasons, or you have the wrong taste, or there is a problem in some part of our order for high-end wine." I don't dare to say that you must have tasted it wrong, but I can say for sure that our Hanzhou Hotel is a long-established five-star hotel that has been in operation for many years, and it is absolutely impossible for us to subjectively pass off the sub-brand wine as the real wine. ”

"Even if, as you said, this bottle of wine is a fake deck, it must have gone wrong at some point in the order. It's not that I'm deliberately shirking responsibility, we can't make an effective identification without opening the bottle, and even if the bottle is opened, unless the difference is very large, we still can't do anything about it. ”

After explaining the facts clearly, Xing Yuemei said the solution, "Ladies and gentlemen, let's see if this is okay? We will contact a professional sommelier to screen the high-end red wine in stock, but it will definitely take time." In order not to disappoint the guests, we will postpone the settlement of this matter today, in order to show sincerity, I will give you a bottle of Moutai later, what do you think?"

Xing Yuemei's response can be said to be very appropriate, but she can hide it from everyone, but she can't hide it from Xiao Yao.

Her micro-expressions when she spoke, and even her heartbeat, could not escape Xiao Yao's observation and induction.

Xiao Yao could already be sure from her performance that this very capable lobby manager knew about it.

Generally speaking, the lobby manager should not have this ability and the corresponding authority to pass off the sub-brand wine as the real wine. Xing Yuemei, as the lobby manager, even knew about this matter, which shows that today's incident is not just an isolated case.

Putting aside the position of the parties, Xiao Yao is very appreciative of this Xing Yuemei's response.

Xing Yuemei spoke without urgency, full of affinity, and did not shirk in the face of the guests' questions, which was reasonable and well-founded, and unconsciously made most of everyone's anger disappear.

Under normal circumstances, in the face of Xing Yuemei's remarks, most people will accept this way of dealing with it.

Xing Yuemei faced the problem head-on, and her attitude of not shirking made it impossible to find fault. Everyone is a quality person, and the authenticity of tasting red wine is not something that can be clearly explained by just quarrels, it needs professional appraisers to taste. Xing Yuemei promised that everyone would invite a professional sommelier to do the appraisal, and the attitude of solving the problem was very correct, and she promised to give a bottle of Moutai, which can be regarded as a heart, and in most cases, the matter can end here.

As for whether Xing Yuemei will invite a professional sommelier to do the appraisal after today, after the party is over, I'm afraid no one will care about this matter.

A procrastination trick can completely turn big things into small things, and small things into small things, until there is no trace.

Because Xing Yuemei had a correct attitude to solve the problem, and in the face of such a beautiful woman who was always smiling, the men present were all angry and ready to accept this treatment, and they did not plan to pursue it anymore.

But Yue Wentong didn't intend to expose the matter so easily.

Since Xiao Yao said that the wine is fake, it must be fake, even if it is not fake, she must treat it as fake in her attitude towards things.

Xing Yuemei is very good, Yue Wentong is even better, she doesn't know if Xing Yuemei knows the truth of the matter, but Xing Yuemei's idea of being ready to delay the matter was seen through by her at a glance.

Xing Yuemei's attitude to solving problems is indeed very correct, but her behavior is unacceptable.

A bottle of Château Latour in '05 is 24,000 yuan, and how much is it to give a bottle of Moutai? Not even a fraction of this bottle of red wine.

The abacus is too fine!

Without waiting for Yuan Zan to speak, Yue Wentong preemptively said: "We are here to gather, not to fight fakes, you want to make things small, we can understand, but we don't dare to agree with your approach." A bottle of Moutai wanted to expose such a serious matter, but there was no door. ”

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