Unlike offline physical stores, where the goods have been sold and cannot be returned or exchanged, online stores can only display products through videos, pictures and even some text descriptions, which is bound to be different from the real thing.

Online stores will inevitably have and need a condition and space that allows returns and exchanges, that is, today's seven-day no reason to return or exchange.

Because the postage cost generated by the return and exchange has naturally become an indispensable part of the merchant's cost.

From the time you are ready to open a store, you need to include this item in the cost risk, and the business is as good as Huang Lu, so it is natural to do the same.

Although Qin Yue and Lin always said that Huang Lu was slamming the door, Lin Xiao also knew that there was a lot of ridicule, and in business, Huang Lu could almost be regarded as generous.

So no matter how disappointed and uncomfortable she was when she saw the return message sent by the other party, Huang Lu still approved her request for return very happily.

"It's no wonder that I was too young at the time," Qin Yueyue shook his head and said, "Thirteen pieces, a whole thirteen pieces! Even if you go to a physical store, you can change so many clothes at once, then you can always choose one!"

"Are the styles all the same?" Xu Yuanhang suddenly asked.

"No," Qin Yueyue tilted his head and thought about it seriously, and said, "I don't remember it very well, but I remember a lot." ”

"Three shorts, one long skirt, two short skirts, four T-shirts, one white shirt, two plaid shirts. Huang Lu added aloud.

Immediately, everyone's eyes fell on him.

Fantes's daily shipment volume is not too much but not too little, not to mention the things from a few years ago, it was a "big order" sold a week ago, Lin Fang and Chen Su may not be able to say it immediately, Huang Lu can still say it in such detail.

Qin Yueyue couldn't help but exclaim and sighed: "It's worthy of you, Brother Lu! I can remember things for so long, I can remember this number, I feel very amazing!"

Lin Xiao glanced at Huang Lu and thought: It seems that this incident was indeed a big blow to him at that time, otherwise he would not even be able to say the color

"It's a deep memory. Huang Lu noticed Lin Xiao's eyes, raised his eyebrows, and said quite calmly, "For this reason, I was still doubting myself for a while, wondering if the style was not picked well. ”

"Even a confident person like Brother Lu can be beaten/knocked down, tsk tsk. Lin Fang shook his head, his face full of pain.

Lin Xiao grasped the key words quite keenly and said, "How long is a period of time?"

"Five days? or three days, I don't remember it very clearly. ”

All:...... It's a memorable memory of self-denial.

Huang Lu leaned back in his chair, met everyone's eyes with great openness, and asked, "Do you have any questions? ”

All:...... Okay.

The one-time return of thirteen pieces of clothing is indeed a bit frustrating for Huang Lu at the beginning, but it is just a big accident to treat this matter as a big accident, after all, when doing business, there will always be various situations.

If you want to do better than others, to a certain extent, what you fight is the ability to deal with things, as well as the ability to self-digest and regulate.

In the blink of an eye, a summer is coming to an end, and this return turmoil will soon disappear from the memories of Huang Lu and Qin Yueyue.

But what I didn't expect was that as soon as the new autumn style hit the shelves, the person who returned it came again.

"Actually, I'm quite unwilling. Qin Yueyue pursed her lips, with disbelief on her face: "She came to talk to me again, and asked a lot of details, height, weight, shoulder width, waist circumference." ”

Not only that, but there was a lot of hesitation between the words of not wanting to lose weight at that time, such as liking the styles in the store very much, but I was afraid that my figure would not be good to wear out, and I couldn't determine the feel of the material through the screen.

After struggling back and forth a few times, Qin Yueyue finally lost the battle, and ran to the warehouse to find all the styles that the other party wanted, and took them one by one.

Qin Yueyue slumped down on the chair, his eyes empty, as if recalling the pain of being tossed: "It's almost like a re-shot of the detail page." At the end of August, it wasn't really that hot, but there was no air conditioning in the warehouse, and I almost fainted from heat stroke after the photo was taken. ”

Lin Fang suddenly said: "No wonder every time we go out to take pictures, you look at us with sympathy." ”

Lin Xiao smiled, when she first worked, she also had a lot of similar or even excessive experiences. But I didn't expect that several of Fantes's narrations would use such a relaxed and even ridiculous tone in retrospect.

"How many did she buy later?" Qin Yueyue looked at Huang Lu and said, "I've forgotten a little." ”

"Fifteen pieces. Huang Lu originally only planned to say a number, but under the eyes of everyone who didn't know what to "expect", he continued speechlessly: "Five sweaters, six coats, two slacks, two jeans." ”

For Fantes at that time, it could be regarded as almost all the main promotions.

"No, I didn't pick one again this time. Xu Yuanhang was puzzled, although it was a question sentence, but he still said it in a stated tone, and he obviously had a general answer in his heart.

"In order to achieve the purpose of covering a wider range of models, the main model will generally choose a more basic public style, and the version will also combine the current fashion and public figure, so you can't go wrong with how to buy. Lin Xiao frowned and said, "If there is no such thing left, it can only be a malicious return." ”

Huang Lu nodded, and now there was no need for him to continue to explain anything.

"I also went to check it out," Lin Fang said in a timely manner, saying: "It's not malicious competition among peers, buy to see the version and look at the fabric or something." There are several stores that are similar to ours, and the address is not there. ”

If it's not malicious competition from peers, it can only be an individual.

"Is it just to wear new clothes every day?" Xu Yuanhang didn't understand, but Qin Yueyue immediately nodded heavily.

Xu Yuanhang: ......

"In this case, will we suffer from the same type of store?" Lin Xiao said.

If the goal is only to spend the least amount of money to "wear" new clothes, it is inevitable and unnecessary to struggle back and forth with the same type.

"Well," Lin Fang added, "I've asked a lot, and I've encountered them all to a greater or lesser extent, but our family has suffered more of the same type." ”

It's really a disaster.

When the new model was put on in winter, I didn't want to lose weight, so I came to buy a lot of it, and finally returned it all one by one.

Fantes opens its doors to do business, and the online store is not only for a specific group of people, and is always embarrassed to refuse outright. Moreover, I don't want to lose weight Every time I talk to customer service, my attitude is very good, and I can say that I am sincere, as if I can't do it, and I want to buy the right one at their house.

"And, Double Eleven. Qin Yueyue glanced at Huang Lu and laughed twice.

Lin Xiao was speechless, is this treating the other party as a free order?

"Neither can you offend. As soon as Huang Lu saw Lin Xiao's expression, she knew that she had made up for it again where she was slamming the door, and helplessly explained: "At that time, Double 11 had just emerged, and it was a prosperous era, and offending her would inevitably have an impact on sales." ”

So, they let it go and didn't want to lose weight and continued to buy and retreat, and retreat and buy.

Later, Huang Lu finally couldn't bear it anymore and directly blocked the other party.

"Can you still block it?" Lin Xiao was curious, but if it was blocked, how could it still be bought until now.

"Well, but Taobao blocking is not like other social software, blocking will have messages displayed and the like. Huang Lu explained, saying: "As soon as the other party took a picture, the system automatically closed the order and couldn't pay." ”

The other party sent a message to ask, and Huang Lu asked Qin Yueyue to pretend to be stupid and said that he didn't know, and asked her to try it at another house.

I didn't want to lose weight for a while, and I didn't come to return it for a long time. But after a while, I changed my Taobao number and address, and I didn't buy so much at one time.

The daily shipment volume of Fantes gradually increased, and Huang Lu gradually did not have the time and energy to study these things very carefully and carefully. It was only later that Chen Su came and finally noticed this matter again and brought it up again.

"I continued to block it, and when I saw that address, I didn't send it, like a thief. When Huang Lu said this, his face was full of impatience.

"I'm not afraid of thieves stealing, I'm afraid of thieves worrying about things. Lin Xiao smiled and comforted. When she said this, her voice was a little soft, and Qin Yueyue and Xu Yuanhang were all scolding angrily and covering her voice.

Unexpectedly, Huang Lu still heard it, and responded softly: "Hmm." ”

The others were still chattering, and the two of them seemed to be isolated into another dimension, where only the two of them knew about their interactions.

A very subtle feeling suddenly rose in Lin Xiao's heart, but before he could think about it, it disappeared.

"Change the account, change the address, there is no way to accurately block it. Lin Fang sighed helplessly.

Fantes now has a lot of shipments, and the return rate is quite a few every day, even at a normal level, and it is difficult or even impossible to pick out the other party's orders. After all, it's impossible, just block all the people in the other party's city.

"I thought she had stopped, and I guessed that she was blocked. Chen Su paused and continued: "This time, I returned several pieces at once, and there was a particularly faint smell of perfume on the clothes, so I paid attention to it, compared the previous address, and guessed that it should be her." ”

"Forget it, give her a refund and block her. Huang Lu got up, obviously not wanting to continue to struggle with this matter.

"Are the mobile phone numbers and addresses correct?" Lin Xiao thought for a while and suddenly took the initiative to ask.

"I don't know the address, the mobile phone number is right. Chen Su didn't know what she wanted to do for a while, and hesitated to speak: "I've called before." The attitude is either very soft, just say that I like it very much and want to buy it, but it is not suitable so I return it. Either they are very tough, and as soon as they answer the phone, they will scold and complain. ”

"Send me her mobile phone number and the name she has used a few times," Lin Xiao looked at everyone and said, "I'll try it." ”

"Human/flesh is offended. Huang Lu reminded.