After taking a three-day leave, Chen Su finally returned to work. As soon as I arrived at the office, there was a commotion.

"Sister Chen-" Qin Yueyue dragged out the last note, and his voice was extremely exaggerated: "I miss you so much-"

Lin Fang complained mercilessly: "I miss someone to deal with after-sales matters." Then the conversation changed, and he couldn't help but start howling in his throat: "Sister Chen, I miss you so much - these messy after-sales sales are about to make me crazy!"

"But it's not!" Qin Yueyue stood up, ran over on his feet, took a cup of warm water, regardless of whether Chen Su needed it or not, and after stuffing it into the other party's hand, he began to cry with an exaggerated expression: "I really took it, I received a return of clothes from someone yesterday, not to mention the strong smell of perfume, and there was a large circle of foundation on the collar." I didn't know how many days it took to return it to us, but I went to ask her and told her that she couldn't return it, and she was still not happy, and she scolded me with a face! Just now, I was arguing with her. ”

After Chen Su was bombarded by Qin Yueyue like a cannon, he finally reluctantly came back to his senses, and asked in a somewhat helpless tone: "What are you arguing about?" Be careful that you are reported by someone, or take a screenshot out of context and put it on your Douyin blog. ”

This is not a small number of things.

After all, compared with merchants, consumers account for a larger proportion. The first moment you see any screenshot, you will also take the initiative to judge things from the perspective of consumers. In addition, the other party took it out of context and added fuel and vinegar to say something, because the customer service chat was screenshotted, so that the entire store was attacked and forced to close the store to avoid the limelight.

"Eh, Sister Chen, you know a lot. Xie Yiyi stared at a pair of round eyes, with a look of sudden realization, and said: "I haven't thought about this before, I just thought that I couldn't conflict with the other party, otherwise I would be returned." I didn't expect there to be these pits. ”

"You Brother Lu usually really oppress you," when Lin Xiao came in, he happened to hear this sentence and said with a smile: "I don't understand you when I am scolded, and I still think about what to do if I am returned, it is really too much." ”

"That's it, Brother Lu is really excessive. Qin Yueyue would not miss any opportunity to fight against the old landlord Huang, and no matter what he said, just follow the scolding.

Everyone was amused by her exaggerated expression, the expression on Chen Su's face softened a little, and he walked to Qin Yueyue's side to look at her computer screen.

"Take a look at her previous purchase history.

"What do you do with the previous purchase records?" Qin Yue asked more and more puzzled, but the movements in his hands did not stop, and after clicking a few times on the computer, he pointed out the previous records and said: "The previous orders seem to have ended, this time she bought all the new models, there should be no situation where the old ones are replaced with the new ones." ”

The other party's purchase records pointed out, and he had bought a lot of them in the Fantes store, and the records had a long list, and he almost bought several sets of clothes together each time, and he seemed to be a loyal old customer.

"When I see someone returning an item, I usually stop by to check her previous purchase history in our store. If there is a transaction record and there is no return, it will be compared with the current size and version, and roughly guess where the problem is, what she will like, and talk to her again. It's best to be able to talk, push the new style she might like in our store, ask where the dissatisfaction is. Chen Su patiently explained: "If there is no record, ask if it is the size or the quality is not suitable." A lot of it is not because of the quality, at this time you can push some that should be able to be worn according to their size and needs. ”

Lin Fang couldn't help but give a thumbs up and sighed: "Sister Chen is worthy of Sister Chen, no wonder although our sales have gone up, the return rate is good." And after stepping back, the repurchase rate of those people is also quite high. I thought I had met a good person, but I didn't expect the good person to be in our own camp!"

"This is the Bodhisattva's after-sales achievement. Xie Yiyi couldn't hold back, looked at Chen Su with a look of great yearning, and said: "When I bought things, there were very few after-sales sales services that were even refreshing, or I never admitted to playing Tai Chi, saying that it was normal to do so." Either you have to ask me to take pictures and videos, and send them a whole bunch of all kinds of evidence. I had to struggle back and forth several times before I returned it. Sometimes I think the quality is good, and I want to ask for a recommendation, just like a robot pushing me a bunch of unrelated things. ”

"No way, people also work. Lin Xiao comforted: "Some stores also need to test KPIs after sales. ”

Qin Yue listened to their comings and goings, and was stunned for a while, and after coming back to his senses, he spoke a little dazedly: "But this time, there is a strong perfume smell on the clothes and an obvious foundation, which affects the secondary sales, so you can't return it." ”

"I'll look at the chat. Chen Su leaned over, took the mouse and began to look at it seriously.

After a long while, he stood up and said, "This person said that because he has been buying our family's clothes, he didn't try them on in a hurry, and he put on his body directly after putting on makeup." I wore it for a day, found it inappropriate, and was said to be unsightly. ”

Qin Yueyue nodded: "That's still her fault." ”

Lin Xiao was also curious, and said, "How can it be suitable to wear it all the time in front, and suddenly it is not suitable now." Let's see which one it is, I compare the size, and see if there is a problem with the matching. ”

Without any hesitation, several people immediately found out the corresponding size clothes and began to compare them carefully.

Chen Su is particularly familiar with these, and he is familiar with not only taking out the clothes of the corresponding size, but also taking a few pairs of pants and skirts that the other party has bought before that can be matched.

Her series of movements are like flowing water, so naturally she can't do it. When she was busy, her expression was not tense at all, but there was a calmness on the corner of her mouth that she might not have noticed. Lin Xiao looked over from the side and felt that Chen Su's eyes were so focused at the moment that there seemed to be light.

I don't know when it started, it's not the same at all, because I want to go to that dress more, so I pouted the corners of my mouth with a look of disdain.

Lin Xiao couldn't help but feel a little stunned, as if his memory was wrong.

"She has always matched pants before, but this time she suddenly matched it with a long skirt," Lin Xiao retracted her thoughts, focused on the clothes they found, and soon found out the problem: "The dressing style has changed, if it is matched with a long skirt, it will look a little inconsistent." It is estimated that the other party wants to try the lazy style that is more popular now, but this set is not suitable. ”

"Well," Qin Yueyue also began to follow the train of thought, and said, "I guess she watched the buyer's show, and someone tried to wear it like this." But the person who bought the show was 1.7 meters tall! The difference between the two was 20 centimeters, and of course the effect was very different. That's why it's uncomfortable to wear all day, and even if you know your fault, you still have to force a refund. ”

After Yang Liu finished making up her makeup, seeing that several people were still tossing about this matter, Lin Xiao didn't know where to find a bunch of clothes to come out, trying back and forth, as if she wanted to match the effect that the other party wanted. Not only that, but also add this matter to the live broadcast content, so that Qin Yue can inform the other party about what time he can come to watch.

"It's necessary. Yang Liu pursed his lips a little indifferently and said, "It's just that the store is small now, so I can have time to toss like this, if I really do it, where will I get the energy." It's better to waste time and energy than to sell more clothes. ”

"It is necessary. ”

Yang Liu was stunned for a moment, turned his head to look at Xie Yiyi who was speaking, and was a little surprised. As the person with the lowest sense of presence in the studio, Xie Yiyi has very little communication with her, and it is estimated that he has not even said twenty sentences for such a long time. Not to mention, now they will even take the initiative to come out to answer the call.

"I think it's necessary. Xie Yiyi repeated the words word by word and said, "I bought them all, of course, because I like them very much." I put on all my makeup with great interest and went out neatly, but I was said that it was not good-looking and not suitable for all kinds of dislikes, and I must have been very sad in my heart. ”

It would be nice to have someone who could affirm themselves and help them rematch them with other ones to show their preferences.

"Huang Lu should worry about the lack of manpower. Lin Xiao smiled and asked, "Isn't it?"

Yang Liu was stunned for a moment, and then came back to his senses. The people of Fantes usually sarcastically squeeze Huang Lu when they have nothing to do, and always say that he is some kind of evil bourgeoisie. But at some point, he has a great degree of trust in Huang Lu.

It was as if they and Huang Lu, the employees and the boss, at least in Fantes, were not on opposite sides, and everyone was moving forward side by side together.

"Looking at the orders taken by this girl, what I like should be casual and loose, although there are a few old models that have been on the shelves for a long time, not enough, I think she should be very suitable. After Chen Su said a few words, he turned around and went to get his clothes.

Lin Xiao sighed sincerely: "I didn't expect that the after-sales service could be handled like this, Sister Chen, you are really eye-opening for me." It seems that when there is no live broadcast, I have to follow you to learn and learn. ”

Lin Xiao's praise has always been frank and sincere, Rao is Chen Su, who often listens to her praise, can't help but be a little embarrassed at this time: "I'm all a little clever, nothing worth learning." It's better for you young people to think more and take action. ”

"Aren't you quite young too?" Lin Xiao raised his eyebrows and said as a matter of course: "In his forties, he is experienced and young. Don't always feel that you are very old, and you think that you are old, which is the most deadly. Age, in addition to bringing oneself life accumulation and experience, is not any reason for inferiority. ”

Chen Su's hand unpacked paused, and a little heat appeared in the corners of his eyes.

It's one thing to comfort yourself, but it's another thing for someone else to say it so seriously. The conversation with his daughter the day before suddenly came to his heart, and Chen Su's heart softened in a slump.

Huang Lu: Wait a minute, will we start the live broadcast?

Lin Xiao was busy with Chen Su and a few others, when he received Huang Lu's WeChat message, and he was still a little puzzled for a while: The live broadcast started in 20 minutes, why? Is capitalism going to start squeezing workers in advance now?

Huang Lu: Yes, not only that, but capitalism is all evil, but it also squeezes workers' time after work.

Lin Xiao: ...... Boring you.

The moment Lin Xiao's news was sent, he reacted. What this person is talking about now should have been decided a few days ago, watching a movie together.

Sure enough, in the next second, Huang Lu's message came: Let's go to the zero movie together at night, don't tell me that you haven't told Yang Liu about it yet.

Oops.