The matter is here, and Yue Dong can't help but deal with it.

This person's appeal is quite straightforward, and he wants ten times the compensation.

Yue Dong dialed the phone number of the Yudailing Restaurant, "Yudailing Restaurant? I'm Yue Dong from the Operations Management Section, is your front desk supervisor here? I want to verify one thing." ”

"I'm sorry, but the front desk supervisor is on a shift today. ”

"So who's in charge of the front desk today?"

"It's Manager Xing who is in charge. It was Yue Dong from the operation management department, who said that he wanted to find the front desk supervisor to verify something. ”

The first six words are said to Yue Dong.

Yue Dong didn't hear the latter words so clearly, because his mouth was not speaking into the microphone, but answering the question of Xing Xianli, the manager of the Yudailing restaurant.

Yue Dong didn't expect to directly alarm Xing Xianli, and he had a little headache.

This is a fashionable woman who always pretends to be a queen, holding books on dress, strategy, management, power, and fitness all day long to study and practice, and all day long studying how to dominate others.

Sometimes she is elegant and intellectual, sometimes ruthless, sometimes a little domineering and disregards the feelings of others, and sometimes the interests of the restaurant are above all else.

Once in order to make diners willing to consume more, she blew a bottle of Lao Baigan in one go!

The reason for Yue Dong's headache is that she has a wide range of knowledge, jumps in thinking, does not play cards according to common sense, and likes to grasp the initiative, and the next communication may not be so smooth.

But it is inconvenient for him to use the three fires of the new official to imply that she cooperates with her work, for fear of angering the great god who bent down in the kitchen.

In that person's eyes, there will be no position for himself as a little director.

The other party had already picked up the phone, and Yue Dong had no choice but to take a step at a time.

"Xiaoyue, the shelf is too big, and you don't even bother to walk?"

Yue Dong hurriedly lowered his posture.

"Manager Xing, you misunderstood me. This morning, I was just transferred to the complaint handling team, a big mess of rules and regulations that need to be understood, I didn't have a clue, I really can't get through, even the handover is part of our Ai University clerk agency. If it weren't for the tourists who complained, I probably wouldn't even have had time to make this call. I didn't expect to alarm you Manager Xingda, forgive me, forgive me. ”

"You've been sent to the army, why?"

"I can't say this clearly for a while, but it's time for dinner, and there must be something to talk about in your restaurant, so you should listen to the story to relieve your boredom. The purpose of my call is "

Xing Xianli interrupted Yue Dong's words, "Wait! You just said that even the handover was handled by Ai Xun, and you have to transfer a team and have to help with the handover? Could it be that who, what is the name of the supervisor of the complaint handling team who is on sick leave all year round? Ah, what is his name, did you go to take his place?"

"Not really, I'm an acting supervisor. Manager Xing, I have a tourist here."

"You're the acting director, you're laughing at me, that deputy director hasn't come back from visiting relatives abroad, right?

"Let's talk about it then, I won't take the initiative to fight him anyway. Manager Xing, my side"

"And how did you become this acting director?"

If it weren't for the immediate complaint that had to be dealt with, if it weren't for the scruples of that great god, Yue Dong really wanted to hang up the phone!

"Manager Xing, this matter is really unclear in a few words, and it is not convenient to say it in front of the complaining tourists. If you are really interested in listening, help me deal with this complaint first, and I will go to tell you about it until you are satisfied, and then I will leave. ”

"What complaint?"

Yue Dong breathed a sigh of relief, and finally faced this problem, it was not easy.

"That's it, Manager Xing, about fifty minutes ago, a tourist ordered a bowl of seafood soup in your restaurant."

Yue Dong's words were interrupted again, "I don't like to hear you say this! What do you call your restaurant? You eat the working meals sent by this restaurant every day at noon, and you often come over for dinner, so you treat yourself as an outsider?"

As soon as Yue Dong heard the first sentence, he really thought that what he said was inappropriate, but he didn't expect that he just thought that he was called outside, so he took the opportunity to get closer, and the matter was easier to deal with.

"Slip of the tongue, it's our restaurant. About 50 minutes ago, a tourist ordered a bowl of seafood noodles at our restaurant, and the waiter put his thumb into the soup as he served the food.

Xing Xianli interrupted him again.

"That guy went to complain? Is he sick? I saw with my own eyes, because the ground just mopped was a little slippery, and the waiter didn't grasp his balance well, and shook it, causing the soup to give a thumbs up. Because it wasn't time to eat, there weren't many people in the restaurant, and the guy was staring at it all the time, and he definitely understood what was going on. We admit that the service is defective, and we say that if we make him a new bowl of seafood noodles, he will pay ten times the compensation! It's not that the quality of the food is bad, it's completely accidental, why should I promise him? And the face to run to complain?"

Yue Dong's face sank.

What Luo Hu said was that the waiter put his thumb into the soup when he served the food, but Xing Xianli said that it was the soup that gave him a thumbs up, and Luo Hu didn't mention that the ground he just mopped was a little slippery.

He said that the restaurant was going to make him a new bowl of seafood soup, and he was worried about bringing the bowl back to the oven, so he disagreed, but the restaurant refused to refund him.

He didn't say anything, and he would pay ten times the compensation!

Directly put people on fire!

Yue Dong didn't think that Xing Xianli was lying, she was not a person who was afraid of things, not to mention that there was a great god Tang Chao behind her!

With Tang Chao supporting her waist, she didn't need to distort the facts even for such a thing.

Xing Xianli's roar just now was a little loud, and when he heard it, his expression was a little stiff, which made Yue Dong even more convinced that Xing Xianli was telling the truth.

This is not easy to do, because the restaurant is operated by the staff of the scenic spot, the menu is a triple order, and the corresponding payment has to be handed over to the financial department of the scenic spot.

Therefore, restaurants rarely use refunds and cash compensation to resolve disputes, if the food is defective, it is usually a new one, or it can be compensated with other uncounted meals, for example, a bowl of braised pork, but not a braised fish.

What made Yue Dong angry the most was that he had a bit of a headache for Xing Xianli to play in person, but he didn't provide real information with his beard, so that the draft he typed was useless, and he lost the initiative as soon as he got into the topic, didn't he make himself embarrassed?

The beard quickly eased up, and he lifted his legs twice, probably because he wanted to stretch his legs, because he was too deep to lift them.

Yue Dong was even more unhappy in his heart, thinking that he was angry when he came, and he must have suffered a lot of grievances, this is specifically to block the Yudailing Restaurant, right?

It doesn't matter if you want to add to the blockage, you have to be on the day when your new official takes office?

Isn't this delaying yourself to shine!

But no matter what, the complaint that I took the initiative to accept had to be dealt with no matter how unhappy it was.

As for compensation, the wool has to come out of the sheep, because they don't want to take the initiative to ask Feng Gao for their resources, and this aspect must not be shaken!

Yue Dong had no choice but to say into the microphone: "Manager Xing, it's okay if you just discuss this matter in our restaurant, but now it has been recorded on the complaint acceptance form, and the complaint acceptance form is also a triple list, all of which are connected to the number, and it can't be invalidated, unless the complainant withdraws the complaint himself." Do you think it can be like this, after all, the service of our restaurant is flawed, since he doesn't agree to make a new bowl of seafood noodles, our restaurant will give some other compensation?"

"Don't even think about it! When that guy left, he not only slapped the table, but also slammed the door, didn't say anything to me, and ran to complain, thinking that I was afraid of him, and he didn't give him a single peanut!"

Yue Dong was just about to continue lobbying, and the voice of Xing Xianli greeting others came from the earpiece, "Oh, Boss Ma has brought customers to take care of our restaurant again?"

Then, with a "snap", Xing Xianli hung up the phone!