Chapter 23: The correct posture to eliminate anger points
Today's sun is very strong, it is not yet eleven o'clock, and the row of chairs is dry and hot.
The sponge mat also flipped back and forth three times and slapped three times.
After Yue Dong personally went to return the wooden saw to Chang Youshun, he asked Jiang Xuepeng and Feng Gao to move the row of chairs and sponge cushions into the house, and then try to see what the effect was when the heat was almost gone.
Unexpectedly, before I could try it, a middle-aged man came to complain.
The beard with a full face looked quite fierce, Zheng Xianghong and Qu Lei didn't plan to go over to receive them, and Feng Gao was also sluggish.
Jiang Xuepeng felt that there was a field in Yuedong Town, so he straightened his waist and walked over.
"Hello, are you here to complain?"
The beard rolled his eyelids, "Nonsense! Of course you're complaining here, do you want to sing a little song to amuse you?"
Zheng Xianghong almost laughed out loud.
Yue Dong saw that Luo Beard was quite rushing, and was worried that Jiang Xuepeng would not be able to cope with it, so he walked over and spread the sponge cushion on the row of chairs, and greeted Luo Beard warmly.
"It's a coincidence that you've just added a sponge mat here, basked in the sun, killed and sterilized, and you came before we could lay it out. Sit down and welcome your comments. ”
The beard waved his hand, "What are you sitting on!" I'm almost angry!"
Yue Dong still kept a smile, "As the saying goes, it's hard to serve the guests who are standing, are you proving to us that it's hard to serve as soon as you enter the door?"
The beard was stunned!
Yue Dong pointed to the sponge cushion on the row of chairs, "Look at it, it's really new, I didn't lie to you." You can also touch it, the temperature after the sun is still there, and I lied to you on this point. I've just said, 'Valuable comments are welcome,' do you think I'm just saying it casually?"
The beard turned his head to look, walked over and sat down with a "tom", and muttered, "I'll believe you once, but I want to see who you help talk!"
Yue Dong sat down behind the desk across from him, put the complaint acceptance form in front of him, and asked and recorded the name of the other party and the incident he wanted to complain about.
The beard slapped his thigh, "The more I think about it, the more angry I get!
As he spoke, he tried to stand up, but because his center of gravity sank, it was a bit difficult to get up all of a sudden.
Yue Dong stretched out his hand and made a reassuring gesture, "You just sit and talk, I can hear it." You're here to solve the problem, and you don't want to quarrel with me, so there's no need to stand up, right?"
The beard was about to stand up with two fists on both sides, but found that the two fists were also trapped in it and it was not easy to exert force, so he had the heart to spread his palms to try, but when he heard Yue Dong say this, he simply stopped moving, so as not to lose his momentum by not being able to stand up all of a sudden.
He didn't expect that the height of this sponge cushion was okay, and as soon as the person sat down, his whole body sank, and he was a little bit of a stomach, and it was difficult to make a fire happily, so he wanted to stand up and speak.
Yue Dong had a smile on his face, "You came to complain, it must be because some aspects of our scenic spot make you feel uncomfortable, and our complaint handling team is to help you eliminate the discomfort." Eliminate discomfort and start with the body, so don't care about the sitting position, how comfortable it is. You may be a little sleepy, but when you talk to me, you can lean your back against the back of the chair, and it will be much more comfortable. ”
The beard subconsciously leaned back and leaned back on the back of the chair, which was indeed much more comfortable, and he couldn't help but smile and began to narrate what had happened.
Zheng Xianghong put his left hand on his forehead, the posture seemed to be looking at the newspaper he was holding in his right hand, in fact, his eyes had already drifted to Yue Dong's side, and he secretly said that it was a hell!
How could Yue Dong soothe the emotions of his beard so quickly?
It doesn't seem like there's anything special about it.
Is the secret in the sofa chairs?
Qu Lei did not hide his gaze, and walked back and forth between Yue Dong, his beard, and the sofa and chairs.
He has also said something similar to what Yue Dong said: "You can just sit and say, I can hear it." You're here to solve the problem, and you don't want to quarrel with me, so there's no need to stand up, right?"
But no one cares, should you stand up or stand up, should you be noisy or noisy, are the sofa chairs so magical?
It's because it's harder to stand up, so you don't stand up?
Feng Gao's heart began to beat suddenly.
Master! Yue Dong is really a master! The odds of winning the battle for the supervisor are about to be greatly discounted!
When Feng Gao sawed off those rows of chair legs, he was still thinking that if the two sponge cushions were stacked on the chair surface, the back of the chair would be very short, and if people sat on it and subconsciously leaned back, they might be knocked to the waist by the top of the chair back.
Unexpectedly, the beard sat up and sank deeply, the back of the chair was still suitable, and he was not short, but he was not panicked.
On the contrary, because he felt comfortable with his stomach, his good impression of Yue Dong doubled, and his attitude suddenly eased!
Did he forget that it was Yue Dong who asked him to sit on the weird sofa chair, and his stomach was uncomfortable?
Feng Gao thought about it, if he first sat uncomfortable, and then Yue Dong reminded himself how to sit comfortably, would he also think that Yue Dong was really a caring person?
The most excited is, of course, Jiang Xuepeng.
Looking at the bearded beard calmly narrating the incident to Yue Dong, I thought that after Ni Zhongwei sat on the chair, Yue Dong said to himself, "When people are angry, it is difficult to explain the reason...... The higher the center of gravity of the same person, the more likely it is to get emotional...... The lower the seat, the less likely it is to lose your temper and the quicker you will calm down......"
It is difficult for the complainant to sit down willingly if there are low chairs and stools in the complaint reception area, but the sofa row chairs are easy to accept, and no one can imagine that it is a trap without malice.
When he didn't quite understand what "the correct posture to eliminate anger value" meant, Yue Dong also added a sentence when he replied, "When the anger is high, people often subconsciously stand up all at once." ”
But these two layers of sponge mats are too deep to stand up at once! That means that the fire is discounted!
As long as it does not burst into flames, it may decline again and be exhausted.
And the beard was uncomfortable because of his big belly, so he subconsciously followed Yue Dong's suggestion and put on a comfortable posture, and his anger disappeared at once.
Jiang Xuepeng finally understood that the sponge cushion would sink as soon as he sat down, which was really the correct posture that Yue Dong said to eliminate anger!
The more he pondered, the more he admired Yue Dong, and he couldn't help but take out a small notebook and write it down.
He suddenly stopped his pen as he wrote, if he replaced it with a person who didn't have a big belly, what trick would Brother Yue have?
Yue Dong has already inquired and recorded.
What surprised him was that it was so angry, but it was a small complaint, could it be that this person also came with a task like Ni Zhongwei? It was also to experience whether the problem would be properly dealt with?
It's unlikely, and that kind of coincidence is less likely than to see the hell.
Although it is not a big matter, the Yudailing restaurant that was complained about this time made Yue Dong a little embarrassed.
First, because he received a working meal from the Yudailing Restaurant, no one knew that it was not good to offend the people who shared the meals.
The second is because there is a great god in it, not to mention that no one in the scenic spot wants to offend, even the leaders of the parent company are afraid that he will flip the table!