Is there a lot of such cases? Adrian!" Li Yang asked.

"Well, it's okay, our hotel has also received a lot of royalty and nobles, most of them come here and have a lot of requirements, you know, our hotel service is to do everything in our power to meet any needs of customers, can't say no!

But there aren't many changes like this on a large scale.

The last time such a large-scale change was to host the Saudi royal family, this time the work was even more extensive than this one, and we even temporarily converted two of them into private kitchens. Adrian said with a smile.

Li Yang nodded, after all, there are many people in this world who can have money to satisfy themselves so willful, but there are not many people who like such willfulness.

"Such a large-scale adjustment, the required procurement costs, labor costs, and delayed room operating costs, this is not a small amount!" Li Yang said, "Are these expenses paid in advance by Her Royal Highness the Princess?"

Li Yang roughly calculated, the entire eighth floor is about 30 rooms, the average price per night is 6,000 euros, and the time spent on seven days of stay plus the time occupied by the decoration before and after is almost half a month.

Then the single room fee for this half month is about 2.7 million euros, which is equivalent to more than 20 million yuan, not counting the cost of redecoration furniture, labor and so on.

You must know that the price of those furniture is definitely priceless, and the labor cost here is also high and scary, it is conceivable that this princess will spend tens of millions of RMB on a shopping trip to Paris.

This is a real trench, I'm afraid there can be such pomp and circumstance in this world, and there are not many people who dare to spend money like this.

"Well, the princess will pay a part of the deposit first, and then the rest of the list of expenses will be settled when she arrives!" said Adrian.

"What if the princess can't come for a while?"

"Like this princess, we are a noble status, and we are our regular customers, we will generally charge a certain percentage of the deposit, if the princess does not come temporarily, all the expenses incurred during this period are still borne by the princess, she will not break her word.

If it's a first-time customer, we'll ask for a percentage of the deposit, depending on the situation!" says Adrian.

Li Yang nodded, this is much more reasonable, otherwise everyone makes such unreasonable demands, and then cancels the stay, and the hotel will have to close after a few times.

"Be sure to check every detail of the room, all the worn and worn places must be renovated, Jeffrey, you take someone to re-check the lights in Suite 812, I just saw that there is a lampshade that is very different from the other two!" The person who spoke was a middle-aged woman with short hair and neatness.

She was carefully supervising the work of the staff, checking every detail of the room.

She is the hotel's room manager Anne Barnes, Li Yang has also met once before, she is also a veteran staff of the hotel, very capable, it can be said that the hotel's rooms are under her careful management, to present the most perfect side for every customer.

"Anne, come here!" Adrian beckoned.

Anne looked over, but when she saw Li Yang coming, she immediately walked quickly and said with a smile: "Good morning, boss!"

"Good morning, Annie, I have brought you a lot of students this time, and in the next period of time, they may follow you to learn and understand all our service standards and processes, I hope you can patiently guide them!" Li Yang shook hands with Annie and said.

"No problem, you can follow me now if you want, we have a lot of work to do here!" said Anne.

Li Yang turned around and signaled to He Xiaoxiao and the others behind him, and everyone immediately began to follow Anne towards another guest room.

After a long time, Anne convened a meeting of the service department, and Li Yang also sat in on it.

The reason for the meeting was that not long ago, the reservation department had just received a special booking for an internationally renowned movie star to be here for a month.

"That's right, it's going to be 30 days later! Staying alone, the other party's request is that there must be a private fitness room! According to his request, we helped him choose the 620 Royal Suite, and we can convert one of the bedrooms into a fitness room!" said the reservation staff.

"Okay, did they make any specific requests for gym equipment?" asked Anne Barnes.

"Yes, he'll send the list to our mailbox later!"

Anne nodded and looked at the assistant on the side: "Communicate with the technical department later to determine the detailed transformation plan and schedule!"

"Yes, ma'am!"

"Jenny, you can gather the details of this customer later, I hope we can know more about his personality and preferences, although he only asked for a fitness room, but our aim is to impress him with a surprise service that goes beyond the customer.

Especially for this kind of first-time guests, we should do the best service.

In addition, the customer service department will contact the customer again and communicate in detail to see if the other party has any other needs!" Anne began to assign work in an orderly manner.

Li Yang listened very carefully on the sidelines, and he knew very well that an old hotel like the George V Hotel could stand for nearly a hundred years and attract celebrities and rich people from all over the world to stay here precisely because of its top-notch service.

Just as Li Yang said when she first met Anne Barnes, they will treat every guest who stays here as if they are the object of their love, to get to know each other in detail, to please them in every way, and even remember the preferences and personalities of each customer, so that they know them better than themselves.

This is also the reason why the hotel has a large number of loyal customers, because for those who are really wealthy, the so-called external luxury has long been a common thing for them, and it is no longer commonplace.

But the feeling of being at home and that feeling of being at home is the main reason why they keep coming here.

There are hundreds of hotels in Paris that can rival George V, and if you want to gain a foothold in the highly competitive hotel industry, it is of course that you must fight for service.

After the meeting, Anne took her assistant to inspect the guest room, and He Xiaoxiao and others also followed behind to visit and study.

According to Anne's assistant, she has to patrol the guest rooms dozens of times a day, especially the rooms that have just been checked out and re-packed, to ensure that each room is in the best condition to welcome its next guest.

"Who's in charge of this room?" asked Anne with a serious face after inspecting a guest room.

"It's Sarina!" said the assistant.

"Let her come!" Anne said coldly.

Sarina was soon called over, she looked at Anne a little nervously, she knew very well that she must have failed to do something, and she was thinking in her heart about what went wrong.

"These flowers have withered, and they will be replaced, and I hope I won't see the same problem next time!" said Anne sternly, sometimes she seems mean to her work, but it is precisely because of this that the quality of service in the housekeeping department is guaranteed.

In her opinion, service is the most difficult job in the world, and it is even more serious than an engineer to ensure that there is no problem in any detail.

In the service process, it is like a sophisticated instrument running, and any small hidden danger may leave dissatisfied factors in the hearts of customers, and once these factors are planted, they may break out at some time at any time.

For example, if the customer happens to be in a bad mood today, or the service staff happens to have not handled any service details, it will instantly detonate this dissatisfaction factor, resulting in all previous efforts being in vain.

If you do well enough, you can greatly reduce the dissatisfaction of customers, and even help guests who are not in a good mood to get a good mood here, so that guests will want to stay again.

"Also, are there any other guests staying here tonight?" asked Anne again.

"Yes, ma'am, a gentleman named Gail and her wife!" said Sarina.

"Then ask the customer service department to contact the two guests to find out if they have any requirements for flowers and which kind of flowers they like!" said Anne.

"Okay, ma'am, I'll do it!"

......