Chapter 278: Night Paris
He Xiaoxiao and the others were divided into several groups to learn and understand the service of the hotel from different service staff, while Li Yang followed Anne all the way and inspected one room after another.
The behavior of some of the service staff who cleaned up the guest room aroused Li Yang's curiosity, and when they cleaned up the room, they would carefully look through the corners of the sofa and mattress, as well as every bag left by the guests.
In addition to the outer packaging bags and shopping bags of some high-end goods, even the trash cans are not spared, and even will.
"What are they doing here?" asked Li Yang curiously.
"Look for any belongings left behind!" says Anne, "Our guests here often leave cash or valuables in their safes or shopping bags.
Once, our service staff found $5,000 in cash in a paper bag in a trash can.
It's our job to help our guests recover their lost finances!" said Anne with a smile.
Li Yang suddenly said that this situation will occur in many hotels, after all, there are all kinds of rich people in this world, and there are always some careless guests who will leave some property in their rooms.
"After our service staff finds cash, will there be any private hiding?" asked Li Yang carefully after leaving the room.
"No, at least our service staff won't, in fact, we have very severe penalties for this kind of behavior, and it's a crime, and we also have a policy, every time a customer drops something, we will contact the customer, if it is an item that can be mailed, we will help the customer to mail it, but if it is cash or something special, you can only ask the customer to get it back within a limited time.
But most of the time, the belongings left by the guests are not particularly important to them, such as some cash, so they will simply give it back, and the cash will go to the employee who found it.
We also have an enforcement standard here, generally according to the amount of cash we will agree with the customer for a time period, such as a month or a year, after the deadline, these belongings will also belong to the employee who found him!
We once had an employee get $2,000 in cash from a guest!
So there's no need for our employees to take risks and hide their belongings, because honesty often rewards them more!" said Anne.
Li Yang nodded, this is very good, this can not only encourage employees to help customers find lost items as much as possible, recover losses, but also allow honest employees to get some windfalls reasonably and legally.
This is better than most hotels, which always take the windfall found by those honest employees as their own, so that some honest employees do not get the rewards they deserve, but some dishonest people get windfalls by luck.
And this phenomenon will inevitably lead to an imbalance in the mentality of some people, leading to the phenomenon that good people are not rewarded, and then a vicious circle will appear.
As one of the world's five major international metropolises, the capital of fashion and art, the night of Paris is intoxicating, it seems that everywhere is full of brilliance, and everywhere is full of art and fashion.
On the Champs-Élysées, the lights are like brocade, and the tourists are weaving, but not all the tourists on the street, the French are very romantic, so they don't go home directly after work, they like to find a place to eat and drink, or go shopping with their families, night tours, so you can see a lot of locals on the street.
The Champs-Ésés is home to many fine shops, young men and women, and street performers, which is another part of the Parisian scene at night.
Li Yang was tired of walking, so he sat on the bench on the side of the street, watching the passers-by, and by chance he remembered a person - He Qianyu.
Remembering that she came here to study, Li Yang originally planned to ask her to have dinner with her tomorrow, no matter what, He Qianyu is also a friend of his, but thinking about He Qianyu's kiss at the beginning, Li Yang hesitated again.
He knew He Qianyu's thoughts very well, and he had even been upset by that kiss for a long time, although Li Yang felt that after so much time, He Qianyu was probably relieved, and even forgot about him, and he just wanted to treat He Qianyu as a friend.
But Li Yang always felt that it was better not to touch the uncertain factor in each other's hearts for the time being.
Wandering quietly on the banks of the Seine, Li Yang saw a very nice bar, so he walked in and ordered some drinks, while enjoying the music performance of the bar, while enjoying the quiet flow of the Seine River.
When Li Yang returned to the hotel, it was already late, and Li Yang saw several staff members dismantling the multimillion-dollar chandelier in the lobby.
According to the waiter, they had to clean the ceiling, which was a huge project and a job they had to complete every week.
They had to remove the chandelier components one by one, wipe them spotlessly, and reassemble them back together, which took a dozen people hours of work to complete.
And this work must be done before the sun rises tomorrow, and it must be done in good quality and quantity, without the slightest mistake.
At night, the George V Hotel is not as lively as the street outside, but it is extraordinarily quiet.
After Li Yang returned to the royal suite where he lived, he took a simple shower and came to the terrace, quietly overlooking the brightly lit and bustling night view of Paris.
Not far away, the Eiffel Tower outlined by the lights, like God's glow stick on the earth, stands quietly between heaven and earth, and like the lighthouse, always guiding this bustling city and not losing its way.
The meandering Seine River on the side, reflecting the glitz and brilliance of the night, flows towards the end of the years.
As time passed, Rolls-Royce, who was in charge of picking up the airport at the hotel, sent one distinguished guest after another, some of them were business tycoons, some were leaders in the art world, some were famous aristocrats, and some were high-ranking politicians.
Most of them are repeat customers and the hotel's most loyal customers, and all repeat guests at The George V have a detailed guest profile that lists every one of their preferences, from the composition of the bed and the type of pillows, to the placement of furniture.
In order to let every customer come back again, he can have a sense of intimacy at home, so that he can have the most comfortable experience here.
Every staff member, from the housekeeping manager to the cleaning staff, is doing the same thing, which is to seriously study the preferences of each guest, think about what the customer thinks, and present them with a perfect experience.
Perhaps many customers don't know why they fall in love with this place after they come once, and they don't know why they feel so friendly every time they come back.
But these are the results of the joint efforts of all the staff of the George V Hotel from top to bottom, and it is precisely the reason why George V has stood on the Champs-Élysées for nearly 100 years.
For example, a middle-aged lady who just checked into the hotel's Royal Suite yesterday, she is a very famous fashion designer in the world, she comes to Paris once a year, and every time she chooses to stay at the George V Hotel, there is no other choice.
The reason was very unexpected by Li Yang, because she always brought her dog with her, and it is said that when she went to other hotels, her dog always felt uneasy and panicked.
Only when you come to the George V Hotel, you will be very relaxed and happy, as if you are in your own home, and even from the security guard at the entrance of the hotel to the reception in the lobby, to the room service staff and restaurant service staff, almost everyone knows the dog.
The hotel also has dogs' exclusive kennel and toys, which are stored in the storeroom every time the dogs leave, and when they come again, the service staff will not only decorate the room to the dog's most familiar appearance, but also place its favorite kennel and toys.
It can be said that the service of the George V Hotel will not let go of even a dog.
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n.