Chapter 308: Response

As the manager of the sales department, Lu Jiyuan spoke first, and after elaborating on the problem of tight supply, he put forward his own suggestions: "As Mr. Chen just did, we, as merchants, cannot refuse the normal purchase requirements of customers, even if it is a malicious large number of orders, we have no reason to refuse." I believe that this situation is a special response by the state-run shopping malls to our supply problem. It is a fact that we are short of supply for at least six days, and the state-run shopping malls will definitely not let go of this opportunity to hit us, if we suddenly run out of stock, it will definitely have a very bad impact on customers. So my advice is that if we can't replenish the new supply in these days, it's better to announce it to our customers in advance, as long as we are honest and believe that we won't have much reputational damage, after all, it's only been a few days. ”

Chen Donghui was shocked and shouted, "Is there such a thing?"

"Yes, they came to our mall one after another, only half an hour apart, and they are all big orders, and they only need refrigerators, if there is no problem here, the ghosts don't believe it!" Zhou Mei said worriedly, "Donghui, they must know that there is a problem with our supply and want to take the opportunity to buy us short!"

Chen Donghui couldn't help but sigh, this woman would definitely think that this was a woman who ate by her face and figure at first sight, but her mind and work ability when she planned to open some time ago made Chen Donghui sigh incomparably.

Some people are really talented in a certain side, and the opportunity is just for them to give full play to this talent, and if they are systematically studied, they will become giants in this area!

Lu Jiyuan also agreed with Zhou Mei's opinion and said, "Mr. Chen, these people seem to have bad intentions and come prepared. ”

Chen Donghui has never done business before, although he has the memory of rebirth, but he is only much better than others in grasping business opportunities, but he has little experience in specific affairs.

What to do about this matter, Chen Donghui didn't have a good way for the time being, so he said: "Let's go, let's talk about it later." ”

On the stairs, Chen Donghui heard someone making noise.

"They dare to make trouble here!" Zhou Mei said angrily.

"Look at it, there are so many guests here, you can't conflict with them. Chen Donghui said.

Lu Jiyuan and Zhou Mei both nodded.

In the store, a man about fifty years old, wearing a cheap suit and a pair of white sneakers on his feet, like a farmer entrepreneur, was arguing with Wang Kai and asked Wang Kai to immediately open ** for him and deliver the goods.

Another man, in his thirties, disregarded the dissuasion of others, held a cigarette in his mouth, wore three huge gold rings on his hands, sang and harmonized with another person, and also asked Wang Kai to immediately open ** delivery.

The customers in the mall stopped buying anymore and gathered around to see the excitement.

Chen Donghui walked over, and Lu Jiyuan opened a way for Chen Donghui from the crowd on the side, and said: "Trouble let go, let me go, Mr. Chen is here." ”

Hearing that Mr. Chen from Tiancheng Electric Appliance Mall was coming, the onlookers gave way to let Chen Donghui pass through and see how Mr. Chen handled this matter.

On the way over, Chen Donghui had already formed a plan in his mind. Since these two people are taking cash to buy electrical appliances, although they may have problems with other purposes, but there is no reason for the mall not to sell them electrical appliances, especially so many customers watch, if they refuse the request of these two people, then it will inevitably cause speculation from these customers, and the people behind the scenes will also take the opportunity to make a big fuss, which will definitely cause a great negative impact at that time.

However, Chen Donghui also understands that if the people behind the scenes, if they plan to buy Tiancheng Electric Appliance Mall at any cost, they will definitely not only let these two people come to buy, and there will definitely be a series of large orders in the future.

After processing these two orders, it is important to respond to them.

Seeing Chen Donghui coming, Wang Kai breathed a sigh of relief, and hurriedly said to the two people: "Let me introduce you to you, this is Mr. Chen of our shopping mall." Mr. Chen, this is Boss Fan, this is Boss Chao, they want a batch of refrigerators. ”

The older Boss Fan glanced at Chen Donghui, shook the check in his hand, and said, "Mr. Chen, you are selling electrical appliances, I am buying electrical appliances, I buy them with cash, and I don't pay on credit, why don't you sell them to me?"

Another younger boss Chao also shouted: "Yes, Mr. Chen, are you out of stock at all?"

Chen Donghui snorted, didn't confront them head-on, and said with a smile: "I'm sorry, Boss Fan, Boss Chao, Tiancheng Electric Appliance Mall welcomes all customers, I apologize for delaying your time just now, and now, I will immediately let people open ** for you and deliver the goods." ”

"Donghui ......"

"Mr. Chen......"

Zhou Qing, Lu Jiyuan, Wang Kai and others all understood the current shortage of goods in the shopping mall, and when they heard Chen Donghui's promise, they couldn't help but open their mouths.

Chen Donghui stretched out his hand to stop them from talking, and said to Wang Kai on the side: "Wang Kai, you go and open ** for the two bosses, and according to their requirements, the goods will be delivered today." ”

"Yes, Mr. Chen. Wang Kai had no choice but to take the order.

Boss Fan said with a smile: "Mr. Chen is really a cheerful person. ”

Boss Chao said in a weird manner: "Mr. Chen, your department is really ink, the 200,000 yuan refrigerator has to be delayed for so long, and in the end, you have to come down to make a decision in person, such a small family is not worthy of the scale of your shopping mall!"

So many people saw what the situation was, and if the explanation could only be described more and more black, Chen Donghui apologized: "Two bosses, I'm really sorry to delay your time." In this way, in order to make up for your losses, I will give you a ninety-eighty discount on the total price of your order. ”

The two of them have a public 500,000 yuan of goods, and the total price is 98% off, that is, 10,000 yuan cheaper, considering that the price is so low, and it is 10,000 cheaper in one breath, which is really a big deal.

The onlookers listened to this sentence and praised Mr. Chen's generosity and courage!

Boss Fan and Boss Chao were also very happy to hear it, and they didn't say anything strange, among which Boss Chao also approached Chen Donghui and whispered: "Mr. Chen, ** still open at the original price." ”

Chen Donghui understood and said with a smile: "Don't worry, two bosses." ”

Under Chen Donghui's instructions, ** was opened quickly, and Boss Fan and Boss Chao both got kickbacks, thousands of people each, and they were very happy. The two then registered their basic personal information, mainly their names, addresses and telephone numbers, on their service cards.

In the end, both of them complimented Chen Donghui, saying that Chen Donghui would definitely have a great future in the future, and left happily, waiting to receive the goods.

After watching the excitement, the onlookers began to visit and ask about their favorite electrical appliances.

However, soon the radio in the mall sounded, and a beautiful woman's voice sounded: "Dear customers and friends, due to the problem of the circuit in the mall, which needs to be repaired, Tiancheng Electric Appliance Mall will be temporarily closed for three hours, please forgive me for the inconvenience." ”

This sound sounded three times in the mall, and after that, all the circuits in the mall were cut off, although the customers were reluctant to leave, but there was no electricity, and there was no way to test the effect and quality of the electrical appliances, so they had to leave temporarily.

It's almost noon, so I'm going out for a meal and then visiting in the afternoon.

After clearing the site, Chen Donghui immediately convened an emergency meeting of all the management personnel, and the topic of the meeting was how to deal with the large orders that had just appeared, and the large orders that were likely to appear again.

As the manager of the sales department, Lu Jiyuan spoke first, and after elaborating on the problem of tight supply, he put forward his own suggestions: "As Mr. Chen just did, we, as merchants, cannot refuse the normal purchase requirements of customers, even if it is a malicious large number of orders, we have no reason to refuse." I believe that this situation is a special response by the state-run shopping malls to our supply problem. It is a fact that we are short of supply for at least six days, and the state-run shopping malls will definitely not let go of this opportunity to hit us, if we suddenly run out of stock, it will definitely have a very bad impact on customers. So my advice is that if we can't replenish the new supply in these days, it's better to announce it to our customers in advance, as long as we are honest and believe that we won't have much reputational damage, after all, it's only been a few days. ”

Chen Donghui and the others thought carefully about Lu Jiyuan's proposal, and then Fang Mengxia put forward his own opinion: "Mr. Chen, since they can spend money to buy out our goods, can't we spend money to buy household appliances in state-run shopping malls and last for the past few days?"

Chen Donghui immediately said: "No, the price of our shopping mall is much lower than that of the state-run shopping mall, if we do the same as them, buy the electrical appliances of the state-owned shopping mall at a high price and sell them here, then the people of the state-owned shopping mall agree to come to us to open a large order and buy the electrical appliances again, but the price difference in the middle is something we can't afford." ”

Fang Mengxia felt that what Chen Donghui said made sense, and was a little shy about his proposal, but everyone in this kind of meeting can put forward their own opinions, it doesn't matter if it's right or wrong, let's study it together, so no one laughs at Fang Mengxia.

Dong Bofei said: "Mr. Chen, then we make a statement in advance and not accept big orders within a week, how about it? As long as we have a statement in advance, we will have a reason."

Dong Bofei's classmate and friend Zhang Kainan immediately rejected Dong Bofei's proposal: "Even if we declare in advance and reject the big order, they agree to let more people buy in batches, the effect is the same, which cannot solve our fundamental problem." ”

Wang Kai said: "Mr. Chen, I also think of Manager Lu, instead of hiding this matter, it is better to tell customers frankly in advance that our business is so hot in the past few days of opening, and they will definitely be able to understand if we are temporarily out of stock for a few days." ”

Chen Donghui thought to himself, after all, Wang Kai was born in the army, his temperament is upright, and his ideas are straightforward, so customers should understand this, but they are afraid that state-run shopping malls will take the opportunity to play and affect public opinion.

At a critical time, Zhou Mei, who made Chen Donghui look very highly at it recently, said with a flash of inspiration: "I agree to synthesize their views, that is, to clearly tell customers that due to our sales are too good, the goods are temporarily in transit, but we are definitely not completely out of stock, and in the next few days, we will sell each electrical appliance in limited quantities every day according to our inventory." For example, color TVs are limited to 10 units per day. After the sale of ten color TVs, customers who still want to buy color TVs can get a gift card, and when our inventory is sufficient, with this gift card, you can buy the same electrical appliances at the current marked price, and you can also receive a gift from us. ”

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