56. an open knife
Obviously, Si Xiang is better in the conversation with Ye Zheng, and he has the right to screen what he wants in Ye Zheng's answers, this is the mentality of Party A. The so-called Party A and Party B, Party A is the party that needs it, and Party B is the party that gives.
In a company, especially an institutionalized company, the leader and his subordinates are always in a relationship with Party A, and the leader can say to his subordinates, "I don't know what I want, but I know that what you give me is not what I want." The subordinate has no right to say to the leader, "I don't know what you want, but what I give you is already mine." "That's the case.
There will never be fairness in this dialogue between superiors and subordinates. Leaders always hold the three cards of supervision, expense, appointment and dismissal, commonly known as power. Ye Zheng had tried his best to be as seamless as possible in the conversation with Si Xiang, but Si Xiang still got what he wanted to hear.
Mr. Ye said that Wang Wei couldn't do it. Mr. Ye said that Wan Sisi is not bad. ”
As for Ye Zheng's other explanations around these views, Si Xiang will not pay attention to them, and he will not pay attention to them as well as other leaders, because what they want is just an attitude from Ye Zheng.
After getting the answer he wanted, Si Xiang seemed to be in a good mood, "Mr. Ye has been running a lot lately, I have been running a lot recently, and I plan to run a marathon next year, Mr. Ye will go with me, there will be one in Sanya at the beginning of the year, and we will try it when the time comes." ”
Ye Zheng's eyes widened, "Leader, are you sure?The marathon is not something that ordinary people can run." ”
"We can run a half marathon, it's really not good, we can run a mini-marathon, Mr. Ye will take care of it and see how to sign up, at my age, I still hope to challenge a little more difficult things." ”
"Leave it to me to do this, it looks like I'm going to have to work out my workout. ”
"By the way, I've considered moving Wan Sisi, as for whether to go to a risk or a corporate insurance, I haven't thought about it yet, let me tell you that you have a preparation. ”
"Okay leader, then I'll let her sort out the business at hand. Coming out of Si Xiang's office, Ye Zheng let out a sigh of air, he knew that he was about to be used as a gun, and Si Xiang's next step should be moving.
In order to avoid being too passive, Ye Zheng did three things after he went back, the first was to let Wan Sisi organize the work in his hand, the filing of the archive, and the sealing of the volume. The second thing is more wasteful, Ye Zheng summoned the internal staff of Xinda's department and held a meeting with Ren Cheng and Li Zhong to study the rationalization process.
Ye Zheng didn't want to ask Wang Wei to mix together, this Xinda is usually a very polite person, as soon as he touches Wang Wei, he will be energetic, and Wang Wei can't say anything. But after thinking about it, after all, he is still the department manager, and it is not in accordance with the rules to separate him, so he still called Wang Wei to participate together.
Sure enough, as soon as Xinda came up, she opened fire and counted the "accumulated crimes" committed by this business service department for so long under the leadership of Wang Wei. What is not timely, the feedback is invisible, Ye Zheng listened to the buzzing of his brain, and summed it up in three sentences: Wang Wei, you are a mallet, and your whole department is a mallet, let your whole department bring our whole company together with a mallet.
Ye Zheng quietly glanced at Wang Wei, this stuffy melon was flushed, and sat opposite Xinda with his head down, as if he was being tried, while saying a sentence from time to time:
"It's true that we're not doing this well enough. ”
"Yes, yes, it was our mistake. ”
It was really helpless, Ye Zheng patiently listened to Xinda spit out all the grooves, and asked, "Manager Xin, do you think there is anything else to say?"
Xinda was stunned, "Without Mr. Ye, my only requirement is to be fast, the policy handed in on the same day must be verified on the same day, the bank can't afford to offend customers, we can't afford to offend the bank, right?"
"Yes, yes, you're right. Ye Zheng's words changed, "Ren Cheng, I see that you usually work overtime, why do you reply so slowly?"
Ren Cheng is also a little boy who has only been here for a short time, just now Ye Zheng saw that he wanted to speak and stopped, but Wang Wei kept admitting his mistake and didn't give them a chance to explain at all.
"Mr. Ye, it's not that we are not dedicated, our job is to check the information on the insurance policy and the customer's real document scanning information, and then enter it into the system ......"
"That's right, that's it, can you hurry up, I'll ask you if you can hurry?" Xinda's momentum was aggressive, and Ren Cheng, who was choking, suddenly lost his voice.
Ye Zheng didn't pay attention to Xinda, and encouraged Ren Cheng to continue, "Don't say half of the words, let me ask you, how many policies do you receive every day now?"
"I add Li Zhong here, and I have an average of more than 100 servings a day. ”
"Oh, more than 100 a day, nearly 3,000 policies a month! Manager Xin, your team is too strong, I'm ...... Alas, how beautiful it is for me to have half of your combat power on the enterprise insurance side. Ye Zheng exclaimed.
"Hey, that's all done by the brothers, and now this amount is still small, and it is estimated that it will be doubled when it gets off to a good start. Xinda heard Ye Zheng compliment herself all the time, and even floated, "The only thing I'm worried about now is whether our company's business clothes can keep up, Mr. Ye, I'm not rushing at you, you've only been here for a short time, I mainly think I can hurry up." ”
"No problem, no problem, let's not analyze the reason, just to discuss how to be faster, let's hold this meeting. Ye Zheng continued to ask Ren Cheng, "Then now you have fifty copies a day, when will it be done?"
"It's about six or seven o'clock, because Mr. Xin will hand in a batch of orders every day after the evening meeting, so we will do it for a while, and if it's too late, we will put it to the next day, but the insurance policy in hand will definitely go out in 24 hours." Ren Cheng said truthfully.
"Okay, Mr. Xin. Ye Zheng now also changed his name to Xinda to be "Mr. Xin", "You see that our children here also said that the insurance policy in hand did not take too long, let's not analyze and analyze this reason, after all, it is all for work, it is better for us to explain some clearly." ”
"How do you analyze it? This is all obvious, they told me that the policy handed in yesterday morning has not been covered yet, how can you let me explain to the customer. ”
Ye Zheng looked at his watch, the time was almost up, and the one that should be held was high enough, and at this time, he withdrew a ladder, it seemed that it hurt to fall, but it was not enough to fall to death. With a wave of his hand: "Ren Cheng and Li Zhong, the two of you reported to me the insurance policies that Mr. Xin handed over yesterday, and today you two will give me a trial in front of us, I want to see why you can't meet the needs of others, they are all born by your parents, why are you so scolded." ”
Xinda was a little confused, and asked, "What is Mr. Ye doing?" ”
"No, no, no. Ye Zheng pulled his head again and again, "No, no, no, this matter, I'm still serious today, you know, you're anxious and I'm anxious, but every time I ask them, they bully me for not understanding business, you happen to be here today, and your brother is together, let's take the pulse of this karma, this is a disease, it must be cured!"
In a short time, several stacks of insurance policies were stacked on the table of the conference room.
Ye Zheng didn't wait for Xinda to speak, and continued to ask, "Is there any insurance policy that was handed in yesterday morning?"
"Yes. Ren Cheng took out a thick stack.
Xinda's face was a little unsightly at this time, "I'll take a look" was about to take it, but was cut off by Ye Zheng, who was close.
Ye Zheng carefully flipped through them one by one, reading the contents of the small sticky notes posted on the insurance policy in his mouth.
"The ID number check is inconsistent. ”
"The customer signature field is empty. ”
"The account manager did not sign. ”
"Why is there an insured amount that doesn't match the product limit?"
Ye Zheng handed the wrong insurance policy in his hand to Xinda, and said extremely sincerely: "Mr. Xin, look at this situation, or do you want to do it over there?"
Xinda knew that she was at a loss, but she would never lose her share, she turned around and said to the department's internal staff: "Look at the recent insurance policies, which account managers are at fault, whoever is wrong will be deducted 100 yuan directly, and today in my hands, one person will be fined 500." ”
"There's no need, Mr. Xin. Ye Zheng didn't expect Xinda to be punished directly, "Our purpose is to make the process faster, this error rate must also be a more important factor, you go back and ask the team, in the future, before handing over the documents, take a look at it yourself, the return rate will go down, and our speed will naturally be faster." Ren Cheng, what is the recent error rate?"
"About more than half, generally returned by mistake and returned, we are put at the bottom, circular processing, can not delay the new policy. ”
"It's reasonable, then Ren Cheng you build a group, let's summarize it every day in the group in the future, how many are wrong, how many are okay, how many people have handed over, how much have you done, let's have a light account, so Mr. Xin, do you think there are any problems with this?" Ye Zheng asked.
The company is composed of small groups, and there are countless business exchanges and working relationships between each department, between teams, between groups in departments, and even between each person and each person.
Where there are people, there is a relationship, and where there is a relationship, there is justice.
As long as everyone in the company has not escaped into the empty door, then there must be disputes, some people are fighting for money, such as Zhou Nan and Yamaguchi, some people are fighting for power, such as Lu Xiaojian and Cai Bingchen, and some people are fighting for one breath, such as Ye Zheng and Xinda.
Although Xinda is a good hand at doing business, her heart and eyes for Zhengzhi are far inferior to Ye Zheng, and Ye Zheng only did two things in the half-day meeting.
Set up a ladder and dismantle the platform.