"Yes, who said that insurance fraud can only be deceived by ordinary people, and if this account manager is bad, the insurance company will be even more useless. ”

"Well, the things of the past, since he can mix like this to this day, it means that he has his way. I don't bother to ask, but even if he's unlucky, I'll have to let the industry service department review his list in the future, haha. ”

"By the way, Brother Ye, your mouth was too handsome that night. ”

"Don't talk nonsense with me, I've never beaten anyone in my life, and I've caught up with everything after I met you guys. It's really helpless. Ye Zheng smiled bitterly, and suddenly remembered something, "By the way, did you bastard know that day that Zhou Nan's grandson was going to set me up?"

"I really wasn't going to go that day... Alas, I'm really sorry for this, brother. Mo Xiaobai regretted that he helped Zhou Nan take Ye Zheng away that day.

"Hahaha, how can I be so unbearable, just take it as a long insight, you give me a hurry to get better and go back to work, it's time to make a bid." ”

"Bid?"

"Yes, the workers' congress of Zhanye Bank passed the admission of new insurance companies, but everyone has their own ability, public bidding, and the time left for us is not enough, you can do it yourself, I am gone, and I have to report to the general manager. Ye Zheng said, said hello to the little brother in the star, and got up to leave.

Si Xiang has been waiting for Ye Zheng in the office for a long time.

At the end of the year, everyone is very busy, and even if these two people usually meet, they usually rush by to say hello, and it is really difficult to find time to actually sit down and talk about work. Si Xiang was boiling water, and saw Ye Zheng push the door and come in:

"Mr. Ye, what kind of tea are we drinking today?"

"I'm a rough man, what do you have and what I drink. "Ye Zheng is really a little thirsty when he comes back from outside.

Si Xiang looked for Ye Zheng mainly to look at the work of the department for a while.

Ye Zheng is in charge of the enterprise insurance department and the business service department, and the department managers are Lao Yu and Wang Wei.

It is very important to complete the task at the end of the year, so Ye Zheng put almost all his energy on this side, but Wang Wei didn't ask much, one is because the service department is a back-line department, which does not affect the overall assessment of the company, and the other is because Ye Zheng's business is really not good.

So Ye Zheng pondered in his heart, observing and learning, how to adjust next year, but he didn't think about it, but Si Xiang was more anxious to hear Ye Zheng's thoughts, so he was still a little passive.

"Mr. Ye thinks that the service department should adjust it next?" Si Xiang asked Ye Zheng with a classic expression of squinting his eyes while holding tea.

If a leader in the system asks the second-in-command about his thoughts on a certain matter, nine percent of the leaders have already thought of a general plan, and a smart leader will never leave an open-ended question to the people around him.

The leadership team of Zhanheng Insurance only has Si Xiang and Ye Zheng, Ye Zheng is both the deputy and the second-in-command, so for every question that Si Xiang throws over, Ye Zheng must first guess what Si Xiang is thinking in his mind before judging how he can give the corresponding answer.

For example, this business service department, speaking of which Ye Zheng also has a headache, there are no major business lines that do not complain, and even Lao Yu and Mo Xiaobai are full of swear words when they mention this business service department. There are not many people in the service department, but the contracting responsibility system has always been adopted, Wang Wei is comprehensive, Lin Jin is responsible for all the company's claims, underwriting here, Bai Mengmeng is in charge of enterprise insurance, Wan Sisi is in charge of personal insurance, and Ren Cheng and Li Zhong are in charge of Xinda's bank insurance.

Although this division of labor is clear, whose children are held, there is no front and back hand between the work, and only by Wang Wei's final signature, such a department is almost exposed to both performance risk and operational risk. In addition, because each family swept the snow in front of the door, and the collection of business files and part-time jobs was miserable, Ye Zheng had to look at a few special historical insurance policies a few times, and the reply was, "It's not that I can't find it, it's just that it's too difficult to find, and it's impossible to call it out without a week." ”

If it's just a problem with the business process, it's okay, the business service department of the broken urging has a soft-egg leader, in all fairness, Wang Wei is really a good person, and he works hard and complains, but he is really ruined on a mouth. Some people are ruined in their mouths because they are quick to talk about what they say, Wang Wei is because he is stupid, and when he wants to figure out what to say, the other party has already scolded and slapped his ass and left.

This is more difficult to do, a department not only has internal worries but also external troubles, which makes Ye Zheng really have a headache for a long time. As early as two months ago, Si Xiang asked him how this department should be adjusted, and he also asked for opinions from several department managers of Xinda and Sister Chen for a while, but the biggest problem is that he has no practical experience, so no matter what answer he gives, it will inevitably seem metaphysical.

"There is a big problem with the service department. ”

Ye Zheng thought hard, let's talk nonsense first, after all, if the problem in this department is not big, why does Si Xiang use this brain, so Ye Zheng followed the first iron law of getting along with the leader.

Align with the leader in direction first.

"It's not a problem, it's a problem of some benefits, it's really not something that can be said clearly in one sentence or two, if you want to solve this series of problems, in the final analysis, I think it's still a human problem. ”

This is Ye Zheng's second nonsense, and it is also the second time to raise the problem of people to Si Xiang.

Ye Zheng magnified the problems in the eyes of the leaders, and first talked about the problems, although he couldn't solve any problems, but at least he made it clear that there were still a lot of problems, and attributed the problems to people, which Ye Zheng also learned from the old leaders.

Almost all problems can ultimately be attributed to the problem of people, everything is people-oriented, the so-called things are man-made, the organization has given the leader three treasures, supervision, cost, and replacement. If you are not satisfied with something, you will first call someone to scold you, which is to change the work attitude of your subordinates in a formal way, and you have to have a long snack. If this subordinate doesn't eat hard and soft, then cut the cost, if the subordinate is obedient, then increase the cost, in short, with an invisible hand, regulate the available resources below. In the end, the problem is really big, and you need to find someone to top the mine, so you will be transferred. Ye Zheng has been in the business for so many years, and he believes in his heart that job transfer is the ultimate means to solve all problems.

Otherwise, it's not your girl's fault, you can't blame Feng Shui, right?

Anyway, it is impossible for leaders to make mistakes, and leaders all over the world cannot make mistakes, and leaders who make mistakes generally appear in interview lists such as "XX Warning Record".

Si Xiang was waiting for this, and a glimmer of light flashed in his small eyes, "Whose problem does Mr. Ye think?"

is really a general, Ye Zheng is bitter in his heart, this is forcing himself to express his position, he understands that any name he says now will change this person's career.

"This ...... Do you have to say it today?" Ye Zheng cautiously begged to take a step back.

"It's not a secret, the rectification of the service department is something I've thought about for a long time, this year is about to pass, next year needs to have a new look to open the door, now all departments of the company are stockpiling the policy of the good start, January will fly over like snowflakes, when the industry service department can not catch it. Si Xiang took off his gold-wire glasses, found a piece of paper, wiped the lenses, and while doing these things, his eyes still stayed in Ye Zheng's eyes.

Ye Zheng understood that Si Xiang was going to clean up everything that should be cleaned up before the year, and he couldn't get out of his door now if he couldn't say why, "I think that from the inside of the team, the process needs to be adjusted, and from the outside, the personnel need to be considered." ”

"Go on. ”

"I personally think that external problems have been around for a long time, Wang Wei is indeed not capable enough in the communication with various departments, and does not reflect the resource advantages of the middle and back office, resulting in the company's current efficiency pressure is concentrated in their departments, in fact, there are many problems in various departments, which involves internal processes and needs to be reorganized. ”

Si Xiang thought for a while and nodded: "So you think it's Wang Wei's problem." ”

Ye Zheng wondered why Si Xiang was holding Wang Wei today, "If a department has a smooth process, and the reputation within the company is so poor, the head of the department has to stand up and be responsible." However, Wang Wei can only be held accountable, but not the root cause, or we have to start from the process, break the previous model, re-establish a set, and the process of reconstruction can pull various departments to discuss together and choose the most suitable way for the company. ”

"Okay, Mr. Ye hurry up and start combing, I will fully support it, and I will instruct Sa on Wang Wei's side

Dy talk to him and see what happens next year. ”

Ye Zheng fully understood what Si Xiang meant, that is, he just let himself tell Wang Wei, he would not worry about business matters as a leader, and the number one who can manage people and money well is already very good.

"Understand the leader, I will start arranging. ”

"Besides, Mr. Ye, what do you think of Wan Sisi?" Si Xiang once again put his hands on his forehead, narrowed his small eyes, and stared at Ye Zheng through the shining lenses.

Ye Zheng's brain was spinning rapidly, he knew that the relationship between Wan Sisi and Si Xiang was not ordinary, to be honest, he was not satisfied with Wan Sisi's work, if it wasn't for Sister Chen to give herself some face, Wan Sisi would be sloppy, ten of her would not be enough to die, similar, Cai Bingchen must have told Si Xiang a lot, but Si Xiang never went to find trouble for Wan Sisi, so Ye Zheng adopted the second iron law of communicating with the leader.

Never make a conclusion with your leader, an open-ended question, and give a conditional answer, preferably the kind that makes sense.

"Wan Sisi...... Where to start, the child itself is good, the personality is very good, the image is good, the work is a little rough, after all, the age of the child requires her to be too stable, and it can't be said, I think in a better environment with her, it should be grown. ”

After thinking about it carefully, Ye Zheng's words are very appropriate for any employee of the same age as Wan Sisi.