Chapter 28 Deduction of Points

The movie is not bad, it is not as atmospheric as a sci-fi film, and the horror film is exciting, but it is warm and affectionate, except for a little drowsy, everything else is good.

Sometimes Bai Xiaojiu doubts herself, is she a little cold-blooded?

For feelings, or looking at other people's feelings, there will be three seconds of emotion, and more of a calm.

Mu Cize is a very honest person, after watching the movie and sending it home, he didn't show reluctance, his face was a little, and he didn't dare to act.

On the days when Bai Xiaojiu was resting, he was at work, and he was late after work, Bai Xiaojiu didn't want to go out, so he responded.

Sitting by the bus window, looking out the window, during the early morning work, a pair of men and women, holding hands and waiting at the station, two people looked at each other and smiled, looking very warm.

When Bai Xiaojiu saw this scene, he thought of himself and Mu Xize, as if their love and dating were completing a task.

It's like two people are in love, and they want to watch movies, eat, and go shopping on a date, and it's over after a while.

There are no ripples in my heart, no fawns bumping into each other, just being together more and understanding each other.

Is it that when you are old, those former longings are gone, so love is not called love, but just the right feelings.

In the end, it becomes a marriage that is suitable for each other, and then it is a lifetime?

When I got out of the car, the sky was a little gray, like the sun could never penetrate the clouds, and I was hidden behind and struggled.

Just like Bai Xiaojiu's struggle, there is no way for marriage and love to coexist?

She knows that she has a good impression of Musize, and she also likes it a little, and she looks forward to turning into love, but it may take time.

At least how long it will take, she herself doesn't know, at least not now, and maybe never will.

"The team leader came so early?"

Hearing Sun Qinxue's voice, Bai Xiaojiu subconsciously glanced at the car that had just passed, it was the class she was sitting in, and smiled, "Such a coincidence?

"I slept at a friend's house last night. So take this car, usually don't go this way. Sun Qinxue stepped forward a few steps, grabbed Bai Xiaojiu's arm, and raised her head to speak affectionately.

Bai Xiaojiu was not used to being treated so warmly by people who were unfamiliar with it, but his face didn't show a little, and he still had a smile on his face, "Don't always call me the team leader, just call me Xiaojiu." ”

"Oh, Xiao Jiu! Your name is really interesting, if you have brothers and sisters, is it called Xiao Qi Xiao Ba?"

"I have a sister named Bai Xiaoliu. Our generation happens to be the 'small' generation. Bai Xiaojiu replied seemingly seriously, but he actually felt helpless in his heart, this kind of embarrassing conversation was a little boring.

If Sun Qinxue was really as enthusiastic as she is now, she should have said hello in the car, Bai Xiaojiu sat by the window in the row of the back door, and she could see it as soon as she got in the car.

But maybe she's too short to see?

Bai Xiaojiu persuaded him in his heart, as if he was persuading himself, be kind, and don't think badly about people.

Chen Jie joked that He Xu chased you, I don't think his face looks good. ”

Bai Xiaojiu was racking her brains to find some topics to chat about, and when she heard Sun Qinxue's words, she looked back at her a little sluggishly, "What?"

"Chen Jie. Just kidding. Said that He Xu chased you. But the customer service department doesn't have any secrets, he hasn't chased you, you can find anyone to ask, it's okay, right?"

Bai Xiaojiu finally understood why his expression looked wrong that day, but he didn't ask or show anything after that.

Or is it like Sun Qinxue said? There are no secrets in the customer service department, Mu Xize can just find someone to ask, this is just nonsense.

And Mu Xize and He Xu also know each other, don't ask others, it's okay to ask the parties, otherwise why didn't he show it at all?

Bai Xiaojiu figured out this, and her heart rose up with boredom with Chen Jie, it's okay, is it interesting to make this kind of joke?

"What's the matter? quarrel?" Sun Qinxue glanced at the excitement with a few glances, and found that Bai Xiaojiu was stunned and looked at the road ahead, and did not answer.

"No, I just don't think it's funny. Bai Xiaojiu replied with interest, inexplicably nostalgic for the time when he was in the second group.

The second group is full of male customer service, and everyone's focus is not work or games, so there are not so many things.

The two of them had a match or not, chatting casually, most of them were Sun Qinxue said, Bai Xiaojiu listened and agreed, and walked to the entrance of the customer service department.

Bai Xiaojiu was about to reach out and press the handprint, but a pair of hands stretched out behind him and printed it first, "Come so early?

The company pays salaries in the middle of the month, and one week before the salary, the quality control will post a table, on which is the quality control score of each front-line customer service in the previous month.

The point deduction standard for quality control will be sent by email once a month, and the whole company will be circled, and any changes in the rules will be clear at a glance.

The first reason for posting the form is to let each customer service know in their hearts, after all, the score represents the amount of salary in hand.

The second is to allow the customer service to introspect, see the contrast, and make changes.

Third, for the sake of fairness, justice and openness, you can consult quality control if you have any questions.

The score of quality control is 100 points, but almost no one can get it, after all, no one is perfect.

If it is less than 80 points, you can only get 90% of the salary, and if it is less than 60 points, you will be observed for a month, and if it is still below 60 points next month, you can only leave.

The quality control will randomly check the hotline, online, forum and other replies of the previous month, and those who are lucky may not be able to draw the hotline recordings and online replies that will be deducted points.

If you are unlucky, or you are not busy at work, and the data base is not large, it is easy to be drawn to record the hotline call and reply online.

There are a lot of terms and conditions for quality control, and they are very detailed, and there are supplementary terms, from hotline to online, counting down more than 100 rules.

Bai Xiaojiu is every month, probably take a look at the important ones, those who will be deducted small points, just follow their luck.

As long as there are no major problems, the deduction is miserable, and there will be no problems with the salary.

Zhu Fu didn't mention this, Bai Xiaojiu forgot about it, the salary is about to be paid, and the quality control will post the form out.

But she doesn't usually like to watch it, anyway, she has never been deducted below eighty points, there will be a little problem, but a big problem will not appear.

But she didn't want to say more to Zhu Fu, she never liked his greasy personality very much, and responded perfunctorily, "Hmm." ”

Sun Qinxue raised her head proudly beside her, "Xiao Jiu still needs to watch it, I remember that she ranked in the top three last month." ”

The quality control of the monthly watch is also nicknamed the lucky list by the front-line customer service department, because the top few can be ranked either the work ability or the luck.

Bai Xiaojiu is the front-line customer service of iQue Land, and now the game has not yet been beta tested, the player base is not large, and when there is no problem, generally speaking, there is not much work.

The workload is not large, and the hotline recording and online replies will have less data than other games, and the spot check is not based on luck, but on work ability.

"Let's go. Just come early, go check it out. Bai Xiaojiu didn't like to be touted, and he didn't want to look at Zhu Fu's inexplicable smile, so he pressed down his handprint, punched in successfully, and waved his head to signal to go.

As soon as the form was posted, many people gathered around the front to see those who were about to get off the night shift and those who had just come to take over.

Bai Xiaojiu didn't want to squeeze, so she glanced at it and was about to turn around and leave, but was grabbed by Sun Qinxue, "Hey, I'll help us take a look." ”

"Trouble. Bai Xiaojiu is not in a hurry at all, he can see it sooner or later anyway, but if someone is so enthusiastic, there is no need to refuse.

Sun Qinxue relied on her petite stature to push the person in front of her and squeeze it in.

The people standing in front of the form are all discussing in a whisper, about this deduction, that deduction, either dissatisfied, or happy, but they dare not speak up.

The internal rules of the customer service department are that the volume in the work area cannot be too loud, the dialect cannot be spoken, and private calls cannot be answered and made.

There were a lot of people around in front of the form, buzzing and discussing in a whisper, Bai Xiaojiu could vaguely hear something, but he didn't hear the topic related to his name.

The first place this month is Li Zhe again, he seems to have become the flaunt of the customer service department, as long as there are no big mistakes, he is basically the top of the quality control form.

"You're actually, actually seventy-eight points!" Sun Qinxue squeezed out of the crowd, with shock on her face, "I'm only seventy-one points." As he spoke, his voice took on a crying tone.

"Seventy-eight points?" Bai Xiaojiu was also shocked, how could it be, she happened to be reminded by Li Zhe and Song Weili last month to be careful at work.

For this reason, she specially studied the rules of quality control, honestly, and professionally, and she had to check several times when replying online.

"Because of what was the most points deducted?" Bai Xiaojiu saw Sun Qinxue standing in place, the whole person was stunned, frowned, pouted, and with an expression of almost crying, he dragged her and brought her back to her senses.

Sun Qinxue took a while to react, trying to recall, "The reply to the player was too slow, and twenty points were deducted." ”

Is the reply of 20 points too slow?

Bai Xiaojiu frowned slightly, this rule is that if the front-line customer service promises players, how much time to reply, they must reply within the promised time, ten points will be deducted for more than five minutes, and twenty points will be deducted for more than ten minutes.

The maximum number of points deducted in the rules of quality control is 20 points, which is to motivate front-line customer service to make fewer mistakes. If you don't make small mistakes, at least you won't get paid deductions.

Twenty points were deducted and seventy-eight points were given, which means that she also made other small mistakes, such as typos, phrasing, etc.

But Bai Xiaojiu remembers it very clearly, because of this rule, she rarely promises a specific time for players to return calls, usually today, tomorrow, or a few days.

Last month, she promised two players to reply within three days, but she must have replied within the allotted time.

"You were also deducted a big score?" Bai Xiaojiu couldn't understand, and when he saw Sun Qinxue's expression, he asked with concern.

"Same reason for deducting points as you. Sun Qinxue pouted, her face puzzled, "But I didn't make this mistake last month." ”

Bai Xiaojiu turned his head to look at the direction of the form, and inexplicably remembered Song Weili and Li Zhe's reminder, "Be careful in your work in the future." ”