"I'll go to QC and ask. Bai Xiaojiu really couldn't think of how he could make such a big mistake last month and walk to the quality control department.

As soon as he took two steps, he was dragged by Sun Qinxue, who looked terrified, "What are you going to do with quality control?"

Bai Xiaojiu was wearing a short-sleeved T-shirt, her arm was grabbed by her like this, and she felt the sweat in her palms, and the sticky feeling made her heart a little more irritable.

"Why can't you find it if you deduct it? Isn't it just to let us go to them if we have questions?"

"Are you going to turn your face with the quality control, what will you do in the future?" Sun Qinxue was not kind to persuade her, but was afraid that Bai Xiaojiu would make the quality control angry, and the whole group sat down.

"Quality control is right? I can't ask if I have any questions?" Bai Xiaojiu could roughly understand what she meant, and he could guess her thoughts.

Indeed, when the score table of quality control is posted, there will always be people who have doubts, but there is no one who really doubts, and everyone thinks that they can't offend quality control.

Even if the dispute with the quality control results and the points deducted come back, but this is forcing the quality control to admit their work mistakes, can the quality control feel comfortable?

But Bai Xiaojiu is not convinced, if the front-line customer service needs quality control to monitor, then who will supervise the quality control?

No one dares to question it, so quality control can do whatever it wants?

Bai Xiaojiu is very sure that she never made such a big mistake last month, and she must get a definite answer.

"What are you two doing? holding hands that love each other?" Chen Jie walked in with her bag and saw Sun Qinxue and Bai Xiaojiu at the edge of the crowd.

Seeing that Bai Xiaojiu's expression was not good-looking, he thought that his provocation had worked last time, and he was secretly happy in his heart, but he didn't show it on his face, with a look of concern, "Team leader, what's wrong?"

Sun Qinxue was afraid that she would betray Chen Jie, and Bai Xiaojiu would pick it out, so she hurriedly answered, "She was only deducted more than 70 points by quality control, and she planned to ask." ”

"Yes, the quality control score table is posted today. What about mine, have you seen it?" Chen Jie suppressed the schadenfreude on her face, but the corners of her mouth unconsciously hooked.

"I'm in more than seventy points with the team leader, where do I have time to see you. Sun Qinxue still held Bai Xiaojiu tightly.

"Okay, let it go, I'm not going. Prepare for the shift change. Bai Xiaojiu didn't want to talk to Chen Jie at all, and then thought that the quality control team was also 9 to 5, and there would only be one to post the score sheet, and it was definitely not all the staff who arrived early.

At this time, she had to find someone to ask questions.

Sun Qinxue saw that Bai Xiaojiu's face was still not good-looking, but she was not as indignant as she was just now, and slowly let go of her hand in disbelief.

Bai Xiaojiu smiled at her, turned around and walked towards the handover room.

Sun Qinxue breathed a sigh of relief, and hurriedly squeezed into the crowd to Chen Jie's side, leaned close to her ear and said, "You are really." Last time, you said that He Xu chased Bai Xiaojiu. They're fighting!"

Chen Jie happened to see that her score was in more than 80 points, and her salary would not be deducted, and she was in a good mood, and when she heard this, her smile rose even more, "Did she tell you?

"I happened to be on a bus with her today, and looking at her like that, I guess I had a quarrel. Don't talk about it in front of the team leader. She's definitely in a bad mood today. ”

Chen Jie thought of Bai Xiaojiu, a team leader, and she didn't get eighty points, so what qualifications did she have to point fingers at them?

I was in a good mood, so I responded, "Mmmm, don't mention it." I just like to see her unhappy. What about the team leader, is it worthy?"

At this time, most of the people who came to take over were looking at the quality control score table, and there were not many people in the handover room, which was a little deserted.

Bai Xiaojiu, who was sitting in the corner, gradually calmed down, anyway, he definitely had to ask, and he was not in a hurry for such a while.

The people who were waiting to see the scores came back one after another, and after the shift was over, Bai Xiaojiu got on the machine and opened the system to prepare.

The people on the day shift also walked into the customer service area one after another, Bai Xiaojiu glanced at it, saw Song Weili, picked up the cigarette case and shook it at her, and pointed to the smoking area.

Song Weili was carrying the bag on one shoulder, and was about to put it down, when she saw her like that, she nodded clearly, walked straight to her with the bag on her back, and put it on her shoulder, "Let's go, smoke a cigarette with my brother." ”

This volume made He Xiao, who was sitting in front, and Chen Jie, who was on the right front, turn their heads and take a look, one indifferently withdrew his gaze, and the other pouted disdainfully and looked at the other side, the corners of his mouth curled.

"Don't let me take a breath, is this because I was stunned by the three old fritters?" Song Weili took the cigarette handed by Bai Xiaojiu, moved the chair, and motioned for her to sit down.

Bai Xiaojiu lit the cigarette, sat beside her, and said with a faint expression: "I was charged with deducting twenty-two points last month. I'm going to ask. ”

As soon as Song Weili heard this, she lit a cigarette and turned her head to look at her with a frown, "Twenty-two points?

"Said I didn't reply within the promised time. But I certainly didn't make that mistake. Bai Xiaojiu took a puff of cigarette and spewed it out little by little.

When Song Weili heard this, she sneered, "Ask, go and ask! I'm here to support everything!"

"I'm not afraid of offending quality control. I just have a question. The front-line customer service of the customer service department is supervised by quality control. So, who has the authority to regulate quality control?"

Bai Xiaojiu's words made Song Weili slightly stunned, and turned her head to look at her, "What do you mean by this?"

"Is the structure of the company reasonable?What is the relationship between the customer service department and the quality control department? You are the manager, you have the right to question it, right?"

Song Weili laughed playfully, and raised her hand on her shoulder, "You are not the first to question quality control if you have the courage to question it, but you are the first to question it at such a high level." ”

"I admit that no one is perfect, and no matter how careful the front-line customer service is, it is inevitable that there will be mistakes in the work. But quality control is all perfect? They don't make mistakes? Does a quality control manager have enough time and energy to supervise the entire department? There are a lot of people in the quality control department. ”

Although there are only six games in the company, three of them are the most popular games at present, with a large number of players, and the number of customer service team for one game is several times the number of people in the customer service team of iQue Land.

These three games have a lot of work, and one quality control must not be busy, and one game is equipped with three quality controls.

There are other assistant positions in a quality control department, adding up to more than 20 people in a department, will the quality control manager check everyone's work?

The original job of the quality control manager is not the work of spot checking quality control, unless there is a customer service objection to the score, the manager will check the quality control work, and finally determine whether it is right or wrong.

This is also the main reason why the front-line customer service does not dare to question it, even if the argument is right, in the end, even the quality control manager will be offended.

Song Weili suddenly laughed, smiled and patted Bai Xiaojiu's shoulder, "Actually, the company has been considering restructuring for a long time, but now the director's office is still discussing." You go to ask, you go to make trouble. I'll take care of what happened. ”

"What if I get retaliated against later?" Bai Xiaojiu laughed coldly and turned his head to look at her, "I don't believe that after the quality control that has been high above is questioned, I don't have a little temper." ”

Song Weili waved her hand indifferently, "Then go make trouble every day!"

"Since the customer service department can work shifts. Why can't QC work in shifts?Yes, QC requires familiarity with the game. But does every hotline call and online reply involve game content? Even if you are not familiar with the game content, can't you ask the game engineer? Take iQue Land as an example, does the quality control that comes out of iQue Land really not cover up your own people? Can unfamiliar colleagues be more fair and just with each other?"

Bai Xiaojiu has also done customer service work before, and the company does not have a quality control department, but it also has a position dedicated to monitoring the quality of calls. In order to be fair, try not to have personal feelings to affect work judgment, and will monitor in shifts every quarter.

Since she came to Jingyu Company, she has never made a big mistake, and she will not question the affairs of the quality control department, but now that she encounters such a thing, she must take care of it.

When she was sitting in the shift room, she gradually calmed down, and felt that what Sun Qinxue said was right, if she angered the current quality control Yangqing, then after that, she could not guarantee that she would not make mistakes in her work.

QC says it's a random check of hotline phone recordings and online responses, and who knows if they can keep spot-checking until they pull out the recordings and replies that made mistakes?

If you anger the quality control, then you must be careful in the future work, but when the tiger is napping, who can guarantee that he will not make mistakes in his work?

Bai Xiaojiu admits that he can't do it, if there is a problem with the game, there are too many players consulted, and the number of customer service is not enough, there is a high probability that there will be a mistake in the work, even if it is a small mistake, it will be enough to deduct the salary reduction.

The question must be asked, but the question is the follow-up? How to ensure that Yangqing has no chance to find her fault?

The best way is to directly question the entire quality control department, questioning that their authority is too large and not fair enough.

Song Weili listened to Bai Xiaojiu's words, thoughtfully, and gradually showed a particularly obscene smile, and scratched her nose, "Well said." I will forward all these questions to the Director's Office. It's time for the QC department to change. ”

"After smoking, I'll go find Yangqing. So what's going on?" Bai Xiaojiu raised the cigarette and took a deep breath, raising his eyebrows at her and laughing.

"Trouble, make trouble! I don't see Xu Xueman's guy right anymore!" Song Weili smiled coldly, as if she thought of something unpleasant, took a deep breath, raised her cigarette and took a hard breath, "I didn't want to care about some bad things done by the quality control manager, but since she can't do it well, let's take care of it." ”

"You just believe that I won't make mistakes, what if it comes out, it's my fault?" Bai Xiaojiu had guessed that there was unhappiness between her and Xu Xueman, and every time she mentioned the quality control department, her expression was not very good.

"I trust your judgment and ability to work. I know you're not self-motivated, and you don't like to earn performance, but you won't shirk what you should do, and you won't fail to do it. Since you say you're right, then I believe you're right. And you're right. Is it true that the work of the quality control department can't go wrong? Are they perfect? Who should supervise them?"

Bai Xiaojiu smiled slightly, leaned back in the chair, and spit out the cigarette in his mouth into the sky, "I'll go and see the additional terms in a while, and I'll be familiar with all the quality control rules, so I'll go to theorize." ”

"I'll take care of the rest. It's long overdue for the quality control department to change. Don't think that with the front-line customer service, you can do whatever you want. Song Weili followed her example, lying on her back in the chair, spewing out smoke, dispelling the smoke just now, and her eyes were determined to win.