After Bai Xiaojiu finished smoking, she chatted casually with Song Weili, and when she saw that the three team members were not answering the hotline, she knew that she was not busy now.

The office of the quality control department is quite large on the right side of the elevator corridor out of the customer service department's work area.

Generally, the room is open door, convenient for the front-line customer service to consult the score, on the right side of the room, is the manager's office, the door is closed at the moment.

There are computer desks in an orderly manner in the room, all lined up against the wall, facing the wall and there are quality control sits on the left and right sides, and everyone looks busy.

The quality control department is different from the customer service department, the customer service department work area is divided into areas according to the game, and each station has partitions and baffles, in order to distinguish, there will also be a work card, which writes the game, name, and position of the station.

In view of the fact that each computer is used by four shift teams, the first thing that the front-line customer service does when they go to work every day is to change their work cards, so that leaders can inspect and call out their names as soon as they find problems.

The workstation in the quality control department is a computer desk, and there is no work badge, nor does it have any signs indicating the name and position.

Bai Xiaojiu probably remembered Yangqing's appearance, she was not pretty, and her skin was still a little dark, but when she laughed or spoke, there was a small pear vortex on the right corner of her mouth, which looked a little cute.

The voice she spoke was not good, it was a very ordinary sound quality, but she spoke very slowly, and the volume was not high, giving people a gentle feeling.

At this time, the quality control on the left and right sides is not Yangqing from the side, and Bai Xiaojiu will not distinguish the back of Yangqing.

The row of quality controls with their backs to her are all women, and they can't tell who is who.

"Yangqing?" Bai Xiaojiu didn't want to disturb their work, but at this time, she couldn't go to others to see them one by one, so she could only call out like this.

This sound, the volume was not small, which made many quality controllers turn their heads to look over, and the second person with his back to her slowly turned his head, with a light smile on his face.

Yang Qing turned her head and saw that it was Bai Xiaojiu, and her eyes rolled, "Are you looking for me?"

"Yes, are you free? Bai Xiaojiu ignored the other quality control scrutiny, and stood by the door with a faint expression.

"Who's questioning the score?"

"O warriors. Do you dare to question if you make a mistake?"

"I remember the last one who came to question it, and he has already left the company, right?"

Whispers soon sounded in the quality control department, but in the quiet office, these words could really be heard clearly, not at all like the volume of the ear to ear.

In these words, Yang Qing slowly pushed away the computer chair with her legs, stood up, and looked like she was very talkative, "Okay." Smoking area?"

"Let's go. Bai Xiaojiu doesn't care what others say, asking things clearly is the key, and she doesn't have the habit of arguing with others in the company.

Even most people in the quality control department look gloating and watching the hilarious expression.

"I'm guessing you're here to ask about your point deductions? After all, you've never made such a big mistake since you joined the company. Yang Qing walked to the open-air balcony and pulled a chair for Bai Xiaojiu first, and then sat down slowly, speaking slowly.

She gives people the impression that I'm very talkative, and we can talk about whatever you want.

Bai Xiaojiu didn't show an indignant expression, sat down beside her indifferently, and nodded, "Well, that's right." ”

"Then I'll make it clear to you little by little. Yang Qing smiled and showed the pear vortex on her right cheek, looking very amiable, "First of all, I want to say, you know, we have to take three ultra-long phone calls every month to record and listen, right?"

"Well, I know. Go on. ”

Of course, Bai Xiaojiu knows that the longer the time to answer the hotline, the easier it is to have problems, so the quality control will draw three phone recordings of more than one hour every month, which is called an ultra-long call in customer service.

"We don't have a lot of work to do, and although there was a big problem last month, you only have one long phone call in total. In order to achieve the goal of spot checking, I selected your data for this month. ”

These words made Bai Xiaojiu turn her head to look at her, and she had a little bit in her heart, she probably knew which phone record was the problem.

"Although I took your recording this month, this recording of making mistakes will not be re-evaluated next month, do you understand?"

"Understood. Go on. ”

"I took a recording of your extra-long phone call this month, checked the previous relevant records, compared the rules, and it was clear that I made a big mistake in the response time. Coincidentally, you replied in exactly the tenth minute. If you want to correct this, we can talk about it. ”

When Bai Xiaojiu heard her words, she shook her head with a smile, shook her head, and changed to a comfortable sitting position before turning her head to look at her, "I'm not here to talk about this." ”

"Well, what are you going to say? Are you dissatisfied with me for taking your extra-long phone call recording this month, or will I deduct your points from the card time?" Yang Qing had a polite smile on her face, her eyes narrowed slightly, and she felt very patient.

"Did Mu Xize pursue you before, and now he is with me again, which makes you feel uncomfortable?"

Bai Xiaojiu's straightforward words made Yang Qing's expression slightly stunned, and her smile froze, and it took a while to come back to her senses, and she smiled awkwardly, "How can it be...... You think I'm going to ...... because of this."

Before she finished speaking, Bai Xiaojiu interrupted her with a wave of her hand, "I can understand that you took my extra-long phone call recording this month, and I also understand the time when you were stuck." I want to ask if Sun Qinxue was also deducted points for the phone I replied to?"

Yang Qing was interrupted in the middle of speaking, and her heart was a little impatient, but her face didn't show it at all, and nodded, "Yes, she promised the player to reply to the phone, but she asked the team leader to reply, and if you reply in time, then she will also be counted." ”

"Good. I'll just make two points. First, whether the quality control spot check phone will be deducted according to the work of the customer service who answers the phone?

When Yang Qing heard this, seeing that Bai Xiaojiu didn't continue, she thought about it carefully and nodded affirmatively, "Yes." ”

"Second, are there any additional terms for the rules of quality control?"

"Yes, I know, what you're trying to say is that there are other additional terms that can be dealt with if the circumstances lead to a slow response. But you were idle that night shift, and you weren't busy. I've asked your shift supervisor and I've looked at all your phone calls from that night's shift. ”

"You're right. Now let's talk about the first point. First of all, you said that Sun Qinxue promised the player a reply, but transferred the call to the team leader to reply. There's no rule in the quality control that requires points to be deducted for this, right?"

To be honest, Yang Qing had just become a quality controller, and she was very excited, knowing that after she left, Bai Xiaojiu would take over her team leader, instead of letting Chen Jie, who she wanted to promote, come up, and she felt a little unhappy.

Coupled with Mu Xize's matter, Yang Qing always had something in her heart, she just felt uncomfortable.

She also knows that Bai Xiaojiu's work ability is quite famous, and she doesn't look obvious, but it's not easy to find out what is wrong.

If you can catch her mistakes this time, of course, you have to deduct points fiercely, and even sit with the members of her group.

A team leader can't even score 80 points, and his team members have low scores, no matter what, this is responsible.

Yangqing knows better, with Sun Qinxue's character, she won't ask if she looks at it, but she will definitely ask in private, and when she says the reason, Sun Qinxue will definitely not be convinced, but she will not dare to provoke her, and will only hate Bai Xiaojiu.

Sometimes the team members want to make trouble for the group leader, but it is too easy.

But she never expected that Bai Xiaojiu, who was still a newcomer, would question the work of quality control so directly.

"Yes, there is no such clause in the quality control rules. ”

"I thought you forgot. After all, these are all your former team members, and they can be regarded as pampered by you. Bai Xiaojiu snorted lightly, and after saying this, she changed the topic and continued, "She promised the player to reply within half an hour, but the call was handed over, and her work was over, why was she deducted points?"

Yang Qing was silent, her face gradually turned cold, and she just looked at Bai Xiaojiu and didn't speak.

"Need me to ask your manager, if you've added this new rule?"

"Bai Xiaojiu, do you want to tear your face with quality control?"

"I feel so much more comfortable that you're finally talking like that. yes, tear face. Because you're shameless first. Bai Xiaojiu's eyes rolled lazily, glanced at her, opened the cigarette case and took out a cigarette and lit it, "Sun Qinxue's points should be deducted or not, you know in your heart." Just made such a big mistake when I was promoted, tsk......"

Yang Qing took a deep breath, she dared to declare her personal vendetta, just because few people in front-line customer service dared to come to make trouble with quality control, Bai Xiaojiu said it so bluntly, is she planning to quit?

"Are you looking for me for Sun Qinxue? Yang Qing had a mocking smile on her face.

"Look, we're much more comfortable when you talk like that. Bai Xiaojiu took a puff of cigarette and spit it out to the side, before turning his head and continuing: "Is it me looking for your fault, or are you looking for my fault?"

"Okay, Sun Qinxue's points shouldn't be deducted. I'll admit that I made a mistake in judgment and make up for her points. But your points, I'm deducting according to the rules!" Yang Qing said almost through gritted teeth.

"Now let's talk about the second point. Bai Xiaojiu took a cigarette in his mouth, sat in a ruffian posture, shrank down, and put his feet on the edge of the corridor fence, "Additional terms about the length of response. One of them is that it is subject to the situation on duty on that day. My discretion is that before replying to the call, I replied to another player on behalf of Chen Jie, and the player asked to reply to the call as soon as possible, so I chose to reply to Chen Jie's call first. ”

"The player said as soon as possible, but did not specify the time, which can be considered and replied, and cannot be used as an excuse!"

"Discretion is a discretionary decision based on the circumstances at the time. At that time, the player was already on the verge of complaining, emotionally unstable, and resolute. Is it a player who needs to be appeased as soon as possible?

Yang Qing's face gradually changed in Bai Xiaojiu's words, and she almost guessed the next sentence she was about to say.

"Also, I'm stuck answering the phone at the 10th minute, but how many times have the players praised me verbally? There's also an add-on that says that if the player doesn't complain about the response time or is in a bad mood, it also needs to be dealt with at the discretion of the player. Do I need discretion now?"

Yang Qing took a deep breath, squinted her eyes slightly, and almost squeezed out a word from between her mouth, "Count!"

She really didn't expect Bai Xiaojiu to dare to refute and dare to confront quality control, now she can admit her mistakes, but won't Bai Xiaojiu make mistakes in the future?

"Since you have the final say, then you should know that you are wrong, and you don't need me to go to your manager to say it again, right?" Bai Xiaojiu took a puff of the cigarette, and the remaining half was directly pressed into the ashtray, stood up, and patted her on the shoulder, "I'll wait for your news." ”