"I've already told your other customer service about this, I don't want to say more, you haven't dealt with the problem for me, I don't want to continue listening. ”

"Mr. Zeng, I want to explain to you in detail. Regarding the game engineer who is dealing with the problem, the handover is underway. The fact that we are slow to deal with your problem is indeed a mistake on our part. But please be assured that this is not our will. ”

"No matter what you say, I've waited for a week, and the problem can't be handled, it's your problem!

Bai Xiaojiu took a silent breath, and tapped his fingers lightly on the tabletop, "Mr. Zeng, this matter is indeed an emergency. It's really not controllable. I am not here to ask for your understanding, but for your forgiveness. ”

The soft and glutinous words were even slugging, and finally made the tone a little softer, "What, I'm not angry, but I've waited too long." ”

"This is also my mistake, I didn't inform you in the first place, so you have to wait for a long time. Can you forgive me, thank you so much. ”

"You're not here to ask me to drop my complaint?"

"No, I'm here to apologize sincerely. It is your right to complain to me. I'm just here to apologize. Then it won't bother you. ”

"That, I...... Alas, that...... All right. ”

"Sorry to bother you so late, thank you for your understanding and have a great weekend. Good bye. ”

Bai Xiaojiu hung up the phone, and Zheng Qing, who frequently turned back, saw that she put down the headphones, and hurriedly got up and walked over, "How about it?" Will the player withdraw the complaint?"

"Are you stupid?" Bai Xiaojiu looked up at her, smiled, and raised the cigarette case in his hand, "Smoke one?"

"Mmmm, I'm not busy anyway, let's go. Zheng Qing hurriedly grabbed Bai Xiaojiu's arm, and asked with a concerned face, "How is the complaint?"

"I'm not in a hurry, I'm not in a hurry, what are you in a hurry?" Bai Xiaojiu kicked the cigarette case into his trouser pocket and walked leisurely towards the smoking area.

Zheng Qing was in a hurry, and when she saw that she was still like this, she knew that she couldn't ask anything, so she could only hold back, "Okay, you have the final say." ”

The two of them walked to the smoking area, Bai Xiaojiu helped Zheng Qing light a cigarette, took a deep breath, and slowly exhaled before whispering: "I didn't expect the player to withdraw the complaint." ”

"Ah, you talked for so long, and talked so much, but it didn't turn out to ask him to withdraw the complaint? Why?" Zheng Qing stood in place with a cigarette in his hand, and the whole person froze.

"Yangyang. Do you remember the company's process?"

Zheng Qing was slightly stunned, condensed his eyebrows and thought carefully, and it took a long time to react, "There are a lot of company processes, what do you say?"

Bai Xiaojiu couldn't help but burst out laughing and patted her head, "About the complaint." ”

Zheng Qing condensed his eyebrows and thought carefully, and after thinking for a long time, he suddenly looked at her, "Once a player complains and is recorded, he will immediately send an email to form a priority level for game managers and quality control. So it's useless for you to call, this complaint has already been escalated. ”

Speaking of this, she was a little depressed, and her brows furrowed even more, "So even if you ask the player to withdraw the complaint, you have already gone through the process." ”

Bai Xiaojiu chuckled, brought the cigarette to his mouth and took a puff, and slowly spit it out, "What I can do now is to make the complaint unsubstantiated, and then reply by email, so that it looks better." ”

"I see. The player's attitude determines the follow-up of this complaint. Zheng Qing suddenly became excited, but when he said this, he began to frown again, "But how can you guarantee that the complaint will not be established." ”

"What is the basis for this complaint?" Bai Xiaojiu smiled and turned his head to look at Zheng Qing, "Is it my fault?"

"But Yangqing is a game engineer...... We're just on the front line, the quality control department. When Zheng Qing said this, he turned his head to look at Bai Xiaojiu's expression, he didn't see a little heaviness, and his heart was relieved, "Do you have a number in your heart?"

"Well, I'll give Yang Qing a call after smoking in a while. You go back first. Bai Xiaojiu responded easily, turned her head to see that Zheng Qing was still a little apprehensive, patted her shoulder, and showed a reassuring smile, "I'll be fine." ”

"You have already taken half a month off, and if you add this complaint, it is very likely that you will not get the year-end bonus. Zheng Qing took a deep breath and looked at Bai Xiaojiu with some seriousness, "I don't want you to lose what you deserve because of this disgusting person." ”

"It's really fine. You, take care of yourself. Worry about this and that for me every day. Silly. Bai Xiaojiu smiled and touched Zheng Qing's head.

"You're stupid!" Zheng Qing almost jumped to his feet and said, pouting and glaring at her, and poking her shoulder with a smile, "It's okay for me to care about you?"

"I know you care about me. I was very touched and satisfied. Sometimes I really can't make friends in the company, but you are the only exception that makes me feel like I can say everything. It makes me feel that my colleagues can be best friends and trust each other. ”

"Wait, shut up! Don't, don't tell me this, the sudden sensationalism, I'm about to cry when you say it. Zheng Qing's eyes were a little red, and Bai Xiaojiu took a step back, covering his mouth and fanning his eyes.

"You're not really going to cry, are you? ”

Bai Xiaojiu's words made Zheng Qing raise his hand to hit her, but he let go of his hand and laughed, "You're stupid." Hum. ”

"Okay, you go back to the workstation after smoking, and I'll say a few words to Yangqing. ”

Zheng Qing put out the cigarette in the ashtray and tilted his head at her, "You won't quarrel with her, will you?" Xiao Jiu, in my heart, you are my idol, the kind that can't be defeated. I don't want to see you lose, and I don't want to see you uncomfortable. ”

Bai Xiaojiu learned from Zheng Qing's appearance, took a step back, covered his mouth and fanned his eyes, and said vaguely: "Don't say that, I'm about to cry when I say it." ”

This imitation made Zheng Qing angry and laughing, rushed up and slapped her, and after being dodged, he stood in place with his hands on his hips, pretending to be angry and glaring at her, "Don't go too far." I really don't want to see you being suppressed like this. ”

"I see. Don't worry, I know what to expect. Bai Xiaojiu smiled brightly at her and waved his hand, "You've finished smoking, please go back to your workstation." ”

Zheng Qing pursed his lips and smiled, and nodded, "Got it, Lord Leader!"

Waiting for Zheng Qing to leave, Bai Xiaojiu put out the cigarette butt in the ashtray, took out his mobile phone and tilted his head, before dialing Yangqing's number.

As soon as the phone was connected, Bai Xiaojiu didn't have time to speak, and Yang Qing's slightly happy voice rang out, "Xiao Jiu, Bai Xiaojiu is looking for me?

"I remember the game engineer handling player compensation issues, and it was basically three to five business days, right?"

Bai Xiaojiu's words made Yang Qing's side silent for a moment, and replied in a bad tone: "Yes." Why, you still have to supervise my work?"

"On Monday, Mr. Zeng called and asked to deal with a compensation issue. Monday, today is Saturday. Excuse me, game engineer, what is causing this issue to not be addressed?"

"Or are you here to question my work? When will my work be handled by me, why should I report to you? I want to explain to you?" Yang Qing's tone was very unkind, and she quickly asked with a smile: "Yo, you have been complained, right?"

"Okay, you're not going to explain, and don't explain. You don't need to explain it to me. When the time comes, explain to the quality control department and the director's office. Bai Xiaojiu finished calmly and hung up the phone directly.

The phone had just hung up for less than a minute when the bell rang, and Bai Xiaojiu saw that it was sunny and hung up the phone directly.

After hanging up for a while, Yang Qing dialed again, Bai Xiaojiu walked slowly towards the work area, and chose to hang up again.

After hanging up five times in a row, Yang Qing sent a text message, "You answer the phone for me! Don't force me to call the hotline to find you!"

Bai Xiaojiu pursed her lips and smiled, turned off her mobile phone directly, walked in front of Zheng Qing, and knocked on the table, "If Yangqing calls the hotline to find me, don't say ask her to call me personally, transfer it to me directly." ”

Zheng Qing was a little stunned, but he still nodded honestly and signaled that he knew.

Bai Xiaojiu sat down and turned on the phone system, leaned back in the chair, and after waiting for a while, another team member asked on the company's contact tool: "Team leader, Yangqing asked to find you, I suggested that she call a private number, and she was very angry and said that she had to call you to answer the phone." ”

"Take it right away. Bai Xiaojiu picked up his phone headset, waited for the call to be transferred, and just said the word "hello".

Yang Qing roared over there, "What do you mean? What do you mean by explaining to the director's office? Deliberately calling to disgust me, right? Deliberately making me feel bad, right? You deserve to be complained about, and it has nothing to do with me! I did everything I had to do!"

"I don't understand what you mean. I was complained about because of a player's problem, which was supposed to be dealt with within three to five business days. However, it was not dealt with, which caused dissatisfaction among players. I reported the problem in a timely manner, and it was not dealt with within the specified time limit, is it my problem? I have already reported it, and you are the person who should deal with the problem. ”

Bai Xiaojiu's tone was fast, but very calm, paused for a moment, his tone became heavier, and he said with a slightly disdainful smile: "Then game engineer, are you not dealing with my problem because you don't like it?"

"Yes!" Yang Qing replied without thinking, and quickly came back to her senses and said loudly, "What nonsense are you talking about! I am not this kind of person at all. I followed the normal process!"

"Hmm. Now that the company has changed to the normal process, simple compensation issues take at least two or three weeks to process?"

Yang Qing was silent for a moment, and said softly: "You are not my boss, I shouldn't explain it to you, but you are questioning my work now, and I tell you bluntly." I didn't even see the processing email you sent, and I didn't know the player you were talking about. ”

"Hmm. I understand. I'm still working, and according to the company's regulations, I can't occupy the company's hotline for internal communication, so I hung up first. Good bye. ”

Bai Xiaojiu hung up the phone directly, and crossed his hands and dragged his chin to think about Yangqing's words.

Not only did she have phone records, but she also sent an email to Yang Qing, and the phone system also had a shortcut to send the game engineer, she was sure that she had pressed it, and Yang Qing could definitely see it.

Bai Xiaojiu thought of this, thinking of Yang Qing's affirmative tone, immediately straightened up, opened the mailbox, there was an email sent inside, there was indeed that one, and frowned again.

If she didn't make a mistake in her work and did send all the messages that should be sent, how could Yang Qing dare to say so confidently that she didn't know about this player's problem at all?