At this time, He Yajun no longer hid and pinched, and said directly: "What Manager Liang means is to let me delay a little when I do maintenance and repair for your Chery Automobile, so that customers will be dissatisfied in terms of time." And not once or twice, but every time it happens. I've been doing after-sales for five or six years, and I know the consequences of this kind of thing. In general, in this case, the customer can call to complain to the manufacturer, and the anger from the manufacturer at that time is beyond your reach. If the after-sales service is not up to standard, it is likely that your first-class agent qualification will be banned. ”

First-level agents are also the spokespersons of automobile brands at a certain level, and in the local area, customers' impression of a certain brand directly stays in the words and deeds of local 4S stores.

For example, A buys a brand A car, but the after-sales service is not good. Then when a friend wants to buy it, ask him for advice, and he is likely to say: "Don't buy car A, the after-sales service is very poor, a little problem has dragged on for a long time, buy another car!"

Not to mention one to ten, ten to hundred, but word of mouth is accumulated in new cars.

The embankment of thousands of miles was destroyed in the anthill, if He Yajun really did this, and Lu Heng did not have any countermeasures, then Lu Heng's store might really collapse slowly within a year, and finally be banned by the manufacturer as a first-class agent.

Lu Heng's face is not ordinary ugly, Liang Yixiu's move is to cut off his roots! His hard work in Hengcheng is unimaginable to ordinary people, a lot of study time is occupied, all kinds of means are used, and human favors should be used, and he also relied on foresight to buy the façade of the current company, and poached the future top professional manager Zhao Gen, it can be said that the current Hengcheng is the foundation of his fortune.

His throat was a little hoarse, Lu Heng thought for a while, and asked He Yajun: "Brother He, you are from Guangyuan, and it can be said that you have a trench with Liang Yixiu, why do you want to tell me this?"

He Yajun said bitterly: "Do you think Liang Yixiu will hurt you by doing this? If I really do what he said." The day when I will leave Guangyuan is not far off. ”

Seeing that Lu Heng was a little puzzled, He Yajun explained: "Mr. Lu, you are a capable person, I saw this very early on, and I saw everything you did before. It can be said that if I do that, maybe you won't be able to react in a month or two, but after a long time, you will definitely find out. At that time, I can guess your response, it is nothing more than to change an auto repair shop to do after-sales maintenance, or establish an after-sales system by yourself. And lose your piece of profit source. Then I'm going to have a hard time doing it. If you can't get a satisfactory result for Liang Yixiu, my fate is nothing more than leaving, you don't know how strong Liang Yixiu's desire to control is, and if it doesn't meet his wishes, he will be fired directly. ”

"I am not Liang Yixiu's descendant team, it can be said that I was supported by Mr. Su, on the surface, I was on an equal footing with Liang Yixiu, but when he became the general manager. He's going to find an excuse to get rid of me. He has a wide network in the city, and it is easy to find a talent in after-sales. Therefore, I urgently need after-sales orders from you to make my performance more solid. Create more profits for Guangyuan, so that he won't dare to touch me. ”

Lu Heng was silent, what He Yajun said was the truth, according to Liang Yixiu's temper. Those who don't follow him basically don't end well, and most of them are out.

Now that Lu Heng knows about this. The solution is not impossible.

"Brother He, since you told me about this, then you can put your heart back, and I will solve it. But speaking of which, I really want to know, why did Liang Yixiu's attitude towards me change so much? Since he entered the door today, he has treated me with a nose that is not a nose, and his eyes are not eyes, so I didn't provoke him!"

He Yajun hesitated a little, looked at the four coaches who were smoking over there, turned his eyes and whispered: "You may not know about this, the three of them on the left and left were dug into the corner by you, Mr. Su didn't care, but Liang Yixiu felt that he had lost face by you." It's normal for him to be upset with you, maybe it's because of this that he wants to you!"

Lu Heng wiped his forehead, and woke up as if he had been empowered, and he had forgotten about it.

Now that I think about it, I did ignore Liang Yixiu's thoughts at the beginning, and he had only been here for a long time, and Lu Heng still talked to Su Lun about their resignation, and Liang Yixiu didn't even seem to have said hello.

"Hehe, it's actually because of this, I also obeyed him. Okay, everything makes sense, and I'll slowly solve it when the time comes, and you still have to help Brother He more on the after-sales side. Try to take care of my customers, don't let him have any dissatisfaction, if you complain to the manufacturer, I am really troublesome. Thank you!" Lu Heng said, his tone was a little helpless, and inadvertently offending people always made him a little depressed.

"There's nothing to thank, benefit others and yourself, you can go and get busy first!"

After saying goodbye to He Yajun, Lu Heng got into the coach and left Guangyuan Volkswagen.

On the road, four new Chery cars with temporary license plates drove back and forth, attracting a lot of attention in the traffic.

Lu Heng sat in the horse coach car, watching him skillfully operate the steering wheel, and the gear shift and fuel supply were just right, and couldn't help nodding.

After watching it for a long time, Lu Heng suddenly thought that Hengcheng seemed to be able to summon a test drive specialist!

Soon in March, I will order a batch of test drives, and the management of the car will be a troublesome matter at that time.

Generally, this kind of test ride and test drive cannot be handed over to employees to manage, otherwise who knows if they will drive out to play. And it doesn't seem realistic to hand it over to Zhao Gen, Zhao Gen is already busy, and let him manage this bunch of things, Lu Heng is really afraid that he will not be able to bear it.

Not to mention others.

Lu Heng thought for a while, the job of the test drive specialist is to be responsible for giving customers test rides and test drives, and he can also be responsible for the transfer of new cars. In the future, if the customer wants to pick up the car, he doesn't have to spend time running around with the sales consultant, just hand it over to the test drive specialist.

Thinking of this, Lu Heng subconsciously asked.

"Is Coach Ma doing a good job in Fenghua?"

As soon as he said that, Lu Heng knew that something was wrong, how did this tone sound like digging into the foot of a wall!

It's just that to his surprise, the taciturn Coach Ma really replied to him.

"It didn't go well"

Lu Heng silently looked at Coach Ma who was concentrating on driving, as if his words just now were not from his mouth, but the number of only two people in the car made Lu Heng have to believe that this was what Coach Ma said.

Lu Heng asked tentatively: "Can you tell me why it didn't go well?"

Coach Ma loosened the throttle a little, let the car behind him overtake him, and said in a low tone: "I don't like to talk very much, the students are very restrained in front of me, very nervous, maybe it has something to do with my character! ”

PS: Forget it, last month's monthly pass was 530 votes, which means I still need to add five more chapters. And then there is the great cat league reward, I also have to add more, as for adding more or less, I know in my heart, and you can just watch it when the time comes. (To be continued.) )