Feng Xiaochen said that European and Japanese equipment companies do not set up after-sales service centers in China, which is actually not true. After entering the new century, with the continuous expansion of China's economic scale, equipment manufacturers from various countries have not only established after-sales service centers in China, but some have even moved their R&D centers, with the aim of grasping the needs of Chinese enterprises in a timely manner in order to develop the most suitable equipment products for the Chinese market.

In the final analysis, the nature of capital is profit-seeking, and the store bullies the customer, and the customer bullies the store, which is the eternal market law.

In the eighties and nineties of the last century, China's economy was underdeveloped, the level of the local equipment manufacturing industry was low, and foreign equipment manufacturers did not have to worry about Chinese companies not buying their equipment, so they repeatedly held the shelf, the price was not negotiable, and the after-sales service was all based on the mood. Some Chinese companies have waited too long for the other party to repair the equipment, and they have unloaded the equipment by themselves, but the result is that it has been repaired, and since then the mystery of the imported equipment has disappeared.

In the new century, China has become the world's factory, and the demand for industrial equipment is increasing day by day, and the sales volume of various equipment accounts for almost six or seven percent of the world. In addition, China's local equipment manufacturing industry has also risen, and the level of many domestic equipment is not significantly inferior compared with foreign countries. If foreign equipment manufacturers dare to be as arrogant as in the past, Chinese companies will not hesitate to abandon them and switch to domestic equipment. And if a company loses the Chinese market, it is not far from bankruptcy.

As a result, those multinational companies that were too high in the eyes have become extremely "close to the people" one by one. Many CEOs of companies come to China to visit, and from the moment they get off the plane, they start giggling and selling cuteness, saying that the customer is God and so on.

However, these are all later words, in the mid-nineties of the twentieth century, the influence of the Chinese market is not so great, and China's equipment manufacturing industry to go abroad is still very difficult, at this time must not be like Western enterprises to play a big name, but must put down their body, do their best to provide convenience to customers. In fact, it is not only the enterprises that are doing this, the foreign policy of the whole country is to be quiet and cute, harmless to humans and animals.

When he was still at the Munich Construction Machinery Exhibition, Feng Xiaochen's mind flashed the idea of establishing an after-sales service center overseas, but because this matter didn't seem to be urgent, he didn't think about it seriously, let alone put it into practice. Lin Chong's incident this time gave him a wake-up call and made him realize that the establishment of a global after-sales service system should be included in the agenda. At present, there are not many equipment exported from China to overseas, but the momentum of growth is obvious to all. It takes several years to establish a global after-sales service system, and it is equivalent to taking precautions to start doing it now.

With Lin Chong's family alone, it is neither necessary nor difficult to establish after-sales service centers overseas. This kind of thing is most appropriate for the equipment industry company to take the lead. Feng Xiaochen figured this out and did not delay, he returned to the capital from Linbei, immediately convened relevant personnel for discussion, and then communicated with various equipment manufacturing enterprises, and finally determined the specific plan.

According to the design, the equipment industry company will establish 10 after-sales service centers overseas, which are located in Europe, Africa, West Asia, Southeast Asia, Australia, South America, North America and other places, some of which have a vast territory and need to establish two or three after-sales service centers.

The personnel of the service center are selected by various equipment manufacturing enterprises, and these people will receive several months of special training, in addition to going to various enterprises to learn, master the technical details of each enterprise's export equipment, and eventually become all-rounders. Of course, understand more areas, it is impossible to be proficient in each field, the main responsibility of these people is when the equipment exported to the local area fails, they can rush to the scene at the first time, and then under the remote guidance of the domestic corresponding manufacturer professionals, determine the cause of the failure, for those simple failures, can be eliminated in time, for those more complex failures, you can take some measures to make the problem no longer expand, waiting for domestic professionals to come to repair.

In addition to undertaking the task of equipment maintenance, the after-sales service center can also help promote China's equipment products and understand the needs of local customers, which goes without saying.

Feng Xiaochen is busy promoting Chinese equipment to the world, and the negotiations between Uchida Yu and Zhao Xinwei have been carried out more than a dozen rounds, and there have been dozens of private meetings, Zhao Xinwei himself has faintly felt that things are a little strange, and Uchida You, as an old fox, has even stronger doubts in his heart.

"Mr. Zhao, what do you mean?"

In the office of Iketani Manufacturing in China, Uchida Yuhu asked Zhao Xinwei with a face. They had just concluded a negotiation, and in front of the Ministry of Foreign Trade, equipment companies and other institutions, Uchida Yu was of course inconvenient to ask Zhao Xinwei this question directly, he could only wait until the negotiation was over to ask questions.

"I feel that Feng Xiaochen seems to be really stalling for time, not pretending. Zhao Xinwei replied sneeringly.

Uchida said, "When did you first feel this, or did you actually know Feng Xiaochen's intentions from the beginning?"

"No, no, Mr. Uchida, I swear, I really don't know what Feng Xiaochen's intentions are. Zhao Xin didn't hurry to confess, he didn't want Uchida Yu to feel that he was deliberately deceiving the other party, heaven and earth conscience, he really wanted to stand on the same front with Uchida You.

Uchida Yu stared at Zhao Xinwei with wolf-like eyes and said, "I want to know, what is Feng Xiaochen's purpose in delaying time?

"Maybe he wants to use this time to get process licenses from other companies?" Zhao Xinwei guessed.

"Did he reveal this intention to you?"

"No, no, he always told me that I had to get a craft license from Iketani Manufacturing. ”

"But now you say he's deliberately stalling for time, what's the reason for that?"

"I'm just guessing......" Zhao Xinwei didn't even want to cry, he remembered Jiang Gan during the Three Kingdoms, it seemed that he was the big fool who pretended to be smart, but was actually tricked by others. He felt more and more that Feng Xiaochen borrowed him from the Global International Exchange Center, and he didn't feel good at all. And the matter of his private contact with Uchida You, Feng Xiaochen at least guessed it, if not knowing it well, so he took him as a countermeasure.

Throughout the ages, has there been a good end for one of the people who have rebelled?

"Mr. Uchida, I just got a message......"

Kenichi Nakamura, the head of China, ran to report to Yu Uchida with a blue face:

"Germany's Brown Company, the Dutch El Company, and the American Kramer Company have all received invitations from China Equipment Industry Corporation to send experts to China to participate in a technical appraisal involving a new ammonia synthesis process. ”

"New ammonia process?" Uchida was surprised, "You mean, the Chinese really got the new ammonia process from other companies?"

Kenichi Nakamura shook his head and said, "No, listen to the people in the Brown company, the Chinese developed a synthetic ammonia process by themselves. ”

"How is this possible?" Uchida blurted out, "They have never had the know-how to do this, so how could they have developed a new process in such a short period of time?"

Assistant Juro Kikuchi whispered: "Mr. Uchida, I think it is very likely that the Chinese have really developed a new ammonia synthesis process." As you know, a Chinese university professor named Wang Hongtai completed the research on the process of synthesizing ammonia from ruthenium catalysts a few years ago, but it has not yet been industrialized. If the Chinese invest enough money and give them some more time, there are not too many technical obstacles to using the ruthenium catalyst process for industrial production. ”

Uchida Yu gasped: "You mean, what kind of ruthenium catalyst process that Wang Hongtai engaged in, is the new synthetic ammonia process that Feng Xiaochen asked Brown Company and El Company to help identify?"

"I'm just guessing. Juro Kikuchi said in Zhao Xinwei's tone. In fact, during this period of time, Juro Kikuchi had already sensed that something was wrong, so he inquired about some news, including Wang Hongtai's sudden visit to the construction site of Binhai No. 2 Fertilizer Plant. He also learned that the Binhai No. 2 Fertilizer Plant had been locked down some time ago, and that a group of scholars and engineers had gathered there, not knowing what they were doing. Combining these aspects of the news, Kikuchi Juro guessed the truth of the matter, that is, the Chinese are indeed delaying time, they used this time to complete the industrial design of the ruthenium catalyst ammonia synthesis process, and now it is time to ask international colleagues to help identify.

Juro Kikuchi won't say all these thoughts. In the final analysis, the fact that this matter has developed to this point is completely a mistake made by Yu Uchida. Uchida Yu's heart has the shadow of being hit by Feng Xiaochen's successive blows, and he has a revenge mentality, which is already a big taboo. In addition, he is too conceited, thinking that he can play tricks on the other party and want the other party to fall into trouble. But who would have thought that the other party took advantage of his mistake and bought time for himself. If the ruthenium catalyst process can really be realized, then the Chinese can get rid of the dependence on the Iketani process, so that not only the Argentine project will fall into the pocket of Chinese companies, but also other large fertilizer projects in the international market in the future, Iketani Manufacturing will also fall into cruel competition with Chinese companies.

Does this kind of thing still make sense for Uchida Yu now? It has no real effect other than making him angry and even angry with himself.

"You knew about this from the beginning, didn't you!" Uchida Yu stared at Zhao Xinwei and asked viciously.