In the next second, Liu Fanghua bounced up: "Take me there!"

Soon, the group came behind a row of customer service staff.

The Seller Panel on their screen is constantly flashing, showing that there is a steady stream of messages coming in before they have time to check it.

The after-sales manager pointed to the chat record on one of the screens and said, "Mr. Hua, look!"

Liu Fanghua took a closer look, and then his face became ugly.

Most people complain about the poor quality of furniture, and they can only complain from the appearance and smell, and it can be said that degumming is already more knowledgeable.

But the customer in front of him complained that the cowhide used for the sofa did not match the advertisement, saying that their cowhide was not the first layer of cowhide imported from Italy.

What they advertise for this sofa is that this sofa is made of first-layer cowhide imported from Italy.

But in fact, cowhide is indeed imported from Italy, but it is not the first layer of cowhide that is imported, but the leather blank.

After getting the leather blank, they will send the cowhide to the factories in Jiangsu and Zhejiang to deal with the peeling layer by themselves, and it can be said that it is the first layer of cowhide imported from Italy.

To be honest, this customer complaint is from a tricky angle.

So tricky that even if you are a sofa seller, you may not know, only people in the production industry will know.

This is clearly not an ordinary customer.

Liu Fanghua wiped off a big bead of sweat that slipped from his forehead, and then said in a deep voice: "Tell him that our cowhide is definitely imported from Italy." ”

The customer service staff immediately typed: "Our first layer of cowhide is definitely ......"

Before he finished the fight, Liu Fanghua slapped his head and scolded: "Are you a fool? Who asked you to type the first two words?

The customer service staff hurriedly complied: "Our cowhide is definitely imported from Italy!"

Who knew that as soon as he sent the message, the other party replied to the message, no text, only a picture.

The picture is the promotional picture they still hang on the online store, with a line of large letters on it: This sofa is made of the first layer of cowhide imported from Italy, and there is a big bold and red 100% number on the back!

At the same time, there is also an arrow added by the customer himself, pointing directly to the first two words.

Liu Fanghua swallowed his saliva fiercely, and couldn't hold back a word for a long time.

Sure enough, it's a professional.

You can even see this kind of verbal trap.

Before he could react, the other party sent another message, only four words: Authenticity guarantee.

Seeing this, the sweat that had just been wiped off Liu Fanghua's head came down again.

These are the rules of this online shopping platform, they have it in every online store, and it is mandatory to join.

The meaning is also very simple, if you buy a fake or shoddy product, you will enjoy the service of returning one to nine, which is commonly known as fake one to ten!

This person obviously understands not only the furniture industry, but also the online shopping industry.

I don't care if you're wrong or not, as long as you don't match the publicity, it's a fake and shoddy product, then I'll pay ten for a fake one!

The sofa they sold sold cost more than 17,000, and if it is fake, it will pay ten, that is, 170,000!

For a while, Liu Fanghua also lost his temper: "Damn, is this person a professional anti-counterfeiter, so good at doing things?" Tell him that we are not fakes, nor are we fake and shoddy products, if he is not satisfied, he will complain about us!"

The after-sales manager behind him couldn't help but say: "Mr. Hua, our goods..."

"I'm afraid of a fart, come on, let me ask you, you have been in our industry for so many years, have you ever heard that you can identify whether the first layer of cowhide is peeled in Italy or in Jiangsu and Zhejiang?"

Liu Fanghua sneered: "We do use the first layer of cowhide, but it is not peeled in Italy, fight with us, he fights chicken feathers!"

But at this moment, he also realized that this was probably not an ordinary customer, but someone from Dingsheng who was making trouble.

But he is still fearless, how can you identify that this cowhide was peeled in Jiangsu and Zhejiang?

Of course not, I can prevaricate you for this reason!

The after-sales manager paused, and then a look of surprise appeared on his face: "Yes, he can't identify it, so he can only use his mouth to scare and scare us, and follow this method to deal with other people with the same reason for complaining!"

Liu Fanghua nodded, then turned around and walked to the side: "What's the problem here!"

The customer service raised his head and looked helpless: "This customer complained that the formaldehyde content of the glue used in our wardrobe exceeded the standard. ”

"Hehe!" Hearing this, Liu Fanghua sneered.

In order to control costs, their formaldehyde content did exceed the standard, but not much, only about twice as much.

Normal people can't smell any odor at all under this excessive dose.

After thinking about it, he said, "You just ask him, does it smell?"

After a pause, the customer service said, "I said, someone sent me this!"

After Liu Fanghua took a closer look, he was suddenly a little dumbfounded.

The other party actually sent a photo of the formaldehyde tester, which showed that the number was obviously exceeded.

He frowned, who the hell has nothing to do with this thing at home, it's obviously something wrong.

But after thinking about it, he immediately said: "Tell him that this is his other furniture exceeding the standard, and it has nothing to do with us." ”

The customer service did so immediately.

But less than three seconds later, the other party sent another photo, which was a huge empty room, in which only one wardrobe stood alone in the middle, and even the surrounding walls were not painted!

"Holy!"

Liu Fanghua was taken aback, this kind of pot that can't throw formaldehyde exceeding the standard onto the cement wall.

Obviously, the other party was also prepared, if it weren't for Dingsheng's person, Liu Fanghua would dare to jump directly from the building.

After thinking about it, he immediately said: "Tell him that his test results are not accurate, and we will immediately send staff to test them, please be patient, if there is a problem, we will definitely compensate!"

After speaking, he smiled at the after-sales service: "Drag him, how long can it be delayed, how long can it be delayed, if you can't drag it out, you can send someone casually, and then the test fails, and it will be delayed for a few more months, understand?"

This is a completely in line with the process of operation, what if you are Dingsheng? Wait for me!

During this time, I sell my goods and do my business, what can you do with me?

Dingsheng's operation can only be said to be too stupid!

At this time, the after-sales manager behind him couldn't help but compliment: "Or Mr. Hua has a level, just now we are helpless, you come out and do it in a few words, most of the people who complained this morning are these two reasons, and now they can all be done!"

Liu Fanghua sneered: "I was an after-sales customer service back then, do you know, if we are stumped because of a little quality problem, can the business still be so big?"

But as soon as he finished speaking, a staff member walked in from outside, with a panicked look on his face.

This is a front desk girl.

Liu Fanghua raised his eyelids: "What's wrong with the front desk?"

"There's a lawyer coming outside. The girl at the front desk whispered.

"Lawyer, what are you doing?" Liu Fanghua raised his eyebrows.

The girl at the front desk lowered her voice: "He said that he is the legal representative of the customer's rights protection and is here to defend his rights." ”

"Oh?"

Liu Fanghua smiled.

It seems that the people who complain about quality problems today are really Dingsheng people.

Otherwise, where would ordinary people be able to take such a professional action, and there would be a lawyer to cooperate.

He laughed and said, "Okay, let him come to my office!"

After speaking, Liu Fanghua turned around and left.

It didn't take long for the lawyer to come to his office.

The lawyer was a young man, even a little immature, and looked as if he had just graduated.

"Dingsheng is not very professional, why should I send a barrister, looking for you hairy boy, I'm afraid it won't work, what's your name?"

Liu Fanghua couldn't help laughing.

The young man smiled: "Hello Mr. Hua, my name is Wei Zikai." ”

"Oh, Wei Zikai, I have given perfect answers to the problems encountered by your customers, how do you want to defend your rights?" Liu Fanghua said indifferently.

Wei Zikai smiled embarrassedly: "I want you to show your customs duty payment records." ”

"What?" Liu Fanghua almost broke the cigar he was holding in his hand.

Wei Zikai lowered his head slightly, and said with some embarrassment: "My customer said that you did not use the first layer of cowhide imported from Italy, but the leather blank, but you denied it and asked us to identify it." ”

"It's true that there is no institution in the world that can determine whether the hides were peeled in Italy or in China, so we can't directly identify them. ”

"However, the price of imported first-layer cowhide and imported leather is not the same, so when your cowhide passes through customs, the tariff paid is also different!"

"So, as long as you check the accounts, you can easily prove that you lied!"

Hearing this, Liu Fanghua was directly stunned in place, the broken cigar in his hand snapped and fell to the ground, but he was completely ignorant!