Chapter 166: Teaching the Ginseng Experience
As an industry benchmark for future generations, as long as you are an IT professional, you will basically hear a lot of jokes about Huawei's quality management.
When Gu Biao was mixed with Alipay in his last life, because of the outrageous employee training and growth benefits of the Ahri system, even if it had nothing to do with hardware, he would be dragged to listen to many lectures.
Among them, the most talked about jokes used to motivate the companies in the early days of "quality is not good, rely on after-sales supplements" is:
"At the end of the 90s, when Huawei first occupied the southern market and marched to the north, it first went to Jinmen. As a result, the board of the automatic program-controlled switch was a small bad in March and a big bad in half a year when it arrived at Jinmen Telecom. In the end, I relied on piling up a bunch of spare motherboards in the customer's computer room, replacing the broken ones with one piece, not delaying the telecom to make money, and then maintaining a good relationship, so that I survived. ”
Of course, the final solution to this paragraph is this: Huawei repaired it later, and found that it was useless to pile up spare boards in the telecom room, because after piling up for a long time, the boards were even broken as soon as they were replaced, and the boards must be temporarily transported from other places to be fine.
At this time, I made up my mind to investigate, and I learned that the northern industry was seriously polluted, and the sulfur dioxide in the air in Jinmen City was many times higher than that of the large southern cities that Huawei had entered. Therefore, some components on the motherboard of the switch, as long as they are not sealed and have air flow, are corroded and damaged in the Jinmen warehouse for half a year, even if they are not installed.
In the end, Huawei urgently improved the process, sprayed a conformal paint on the switch motherboard before leaving the factory, and added two cents to the cost.
Huawei is also an early victim of smog pollution in northern China.
The prophet of the plumbing duck in the spring river, the prophet of the sour Chinese haze in North China.
……
Of course, Gu Biao can't talk about Huawei now.
After all, Ren Zhengyi was still a grassroots technical officer in the petrochemical engineering corps, and it took 83 years to retire and change careers and find a way out on his own.
Moreover, there is no program-controlled exchange in the telephone department, only manual transfer equipment.
Therefore, Gu Biao could only use "a supplier in South China who made a manual transfer machine for the Post and Telecommunications Bureau" to deal with Guo Taiming and Han Ting's questions in vague terms.
As an aside, although Ren Zhengyi, a big bull in later generations, has not had the opportunity to cooperate with Gu Biao, the two have already known each other and met earlier this year, but at that time, Gu Biao was inspecting the work on behalf of the employer, and Ren Zhengyi was still a pony.
Speaking in detail, the development trajectory is also quite related: Ren Zhengyi is a college student ten years before the indescribable, because he has learned three foreign languages, especially French, in 78 years was sent by the Ministry of Petroleum to France Debnis Spessim company, as a technical translator, the introduction of several key equipment of Sbesim, to Liaoyang Petrochemical commissioning and installation, to achieve the domestic localization of "really good" chemical fiber.
The reason why Gu Biao was pulled by the boss Tong of CITIC Trust last year to join Hanle Electronics as a benchmark for trust bond financing is also that after Liaoyang Petrochemical verified the domestic possibility of chemical fibers such as "Zhenliang", the central government launched the project of "Yizheng Chemical Fiber". Gu Biao entered the government in order to issue 30 billion yen trust bonds for the two projects of Yizheng Chemical Fiber and Baosteel.
Later, after the Sumitomo chaebol subscribed to the bonds of Yizheng Chemical Fiber and the project was successfully launched, Gu Biao also followed the CITIC delegation to inspect the progress of the project. Ren Zhengyi, as the technical backbone of the petroleum engineering corps, was transferred from Liaoyang Petrochemical to the Yizheng Chemical Fiber Project after completion.
When Gu Biao was inspecting, he saw Ren Zhengyi from the list of technical commentators received, and he was slightly surprised at that time: he got acquainted with a big bull in the future......
Then he gave the other party a business card very politely during the inspection. Ren Zhengyi was not qualified to have a business card at that time, and he was very flattered, and repeatedly said that the chief could contact him at any time if he had any technical questions during the inspection.
Historically, Ren Zhengyi was discharged from the army after the construction of the Yizheng Chemical Fiber Project was completed and put into operation, because of the disbandment of the Petroleum Engineering Corps.
(Note: In the 60s, when the country was engaged in oil, there were a large number of troops, because the conditions were difficult at that time, and the militarized management was convenient for attacking fortifications.) )
Because he is an active military officer, of course it is impossible for Gu Biao to poach people, so he did not have the idea of immediately pulling others to develop the electronics industry together. Desertion of a soldier is much more serious than the resignation of a worker.
……
Although Gu Biao did not name the company, the details of his jokes were clear and the principles were solid, but Guo Taiming and Han Ting couldn't help but believe it.
"Xiao Gu! It turns out that you know so much, why didn't you tell me earlier? Eh, then you say, should our Hanle Electronics' game console motherboard be sprayed with a layer of conformal paint before leaving the factory? "Han Ting hates quality loopholes the most, after all, she is the one who is busy when something happens.
As everyone knows, when she asked, she was already crooked.
"Mr. Han, please pay attention to the topic of our conversation, we are discussing the feasibility and scope of application of 'quality is not good after-sales compensation', not to help you solve specific quality hazards.
The reason why I don't say it is because I am afraid that it will limit your thinking and form path dependence - what you have to do is a comprehensive investigation, induction, and coverage test, which is responsible scientific thinking, not to change one point at a time......"
"I don't care, I'm not a science student, okay, you can talk to me alone in a while. I knew that you had come into contact with so many dry goods in the Foreign Investment Commission, and you didn't teach me!" Han Ting was very angry, but she also forcibly stopped the topic first.
Gu Biao's brain, just casually come up with a little opinion, it is a gold mine! But he didn't force the count, he didn't know what was valuable, and he always forgot to teach it! Even the comrades-in-arms around him forgot to say it!
Han Ting knew Gu Biao's problems too well, and often gave people a sentence of "Ah?
You say it's infuriating?
And while Han Ting was sulking, Gu Biao had already finished the final conclusion to Guo Taiming.
"So, we're not the same in the U.S. as we are in the U.S. When we entered the market, we only had electric and pachinko machines, no electronic arcade machines, and we started from scratch, and we could directly contact each 'operator', that is, the owner of the arcade hall and the person in charge of the chain entertainment venue. We just happened to capture this small group that is the most calm about quality and only looks at the comprehensive benefits of making money.
The U.S. market is completely different, Atari has been operating electronic arcade machines for two or three years, and there are some other brands. It was a mature market, and various arcade brands had their own categories of games that they excelled at. So when a new arcade hall is opened, the owner may have to stock several brands of arcade machines at the same time.
For example, we import adventure puzzle games from Atari, shooters from other companies, and sports racing/ball games from a third company. As a result, there is a class of 'channel dealers' in the United States, which is unique to the United States, and is not present at all—unless you count Nintendo's dealers who sell mahjong tables and other electronic gambling equipment.
Dealers do not touch the product use site, and the after-sales service is too much, and the degree of trouble for them is far more than that of the 'operator'. So their tolerance for low-quality brands is much lower, and when you have a high amount of repair, people are too lazy to sell it, and they directly remove your brand from the shelves.
Therefore, a company that has just started and the quality is not stable, how important it is to seize a customer from scratch and directly to the operator, it will give you the opportunity to pick up a life when there is a quality accident, rely on a good maintenance attitude. If you can't serve such a customer, maybe something will happen once and the sign will be over, and there will be no chance to read the file again!"
Gu Ao's last words can be described as vertical and horizontal, and they are a combination of the life experience of the old rivers and lakes in the business world for decades, including Huawei's boss and the old thief of the fruit dog Qiao.
This kind of flickering with a gun and a stick certainly made Guo Taiming quite unbearable.
There is no doubt that he is telling Guo Taiming: Han Ting's Hanle Electronics is such a customer at a turning point. If you join in now, you can give "Hon Hai Precision" a big development.
On the road to entrepreneurship, money is easy to find, but such customers are not easy to find.
Even if Guo Taiming will be determined to "only serve the world's top brands and only OEM for them" in five or six years, Guo Taiming does not have this confidence now.
When his own quality is not absolutely excellent, how valuable it is to have such a market hotbed to incubate.
In contrast, what is it to betray Wanwan, even take over his wife and his wife's family temporarily, wash all the assets in Wanwan to the Xiangjiang Bridge, and then invest in the Special Economic Zone?
There can be several beats in life.
Guo Taiming forced himself to calm down and think clearly.
But reason told him that this time he was rationally passionate, not fooled.
"I didn't expect the mainland to have such an opportunity, and I didn't expect that there was such a great significance and reason behind this business. Director Gu, listening to your words is better than reading for ten years. Such an opportunity is really rare! You give me a few days, and I will secretly go back to do some preparatory work, and then come to the mainland wholeheartedly to defect! I am ashamed to say that my mother's family also has quite a few fixed assets on the island, and if I don't deal with it, it will be difficult to leave my homeland. ”
Guo Taiming made a vow-like statement, as if he had decided to surrender.
Of course, his business vision is not bad, and he knows which is more important between flying and flourishing and being inseparable from his homeland.
"Okay, then I'll wait for good news. We can talk about the details first...... "Gu Biao is very satisfied with the effect of attracting the gentleman.
A group of people conspired in person for a long time, and most of the doubts were settled.
In the middle of the night, Gu Biao drove back to Xiangjiang with Taiwanese businessmen. However, he didn't have time to spend the night in Xiangjiang, but was pulled back by Han Ting's instructions before leaving, and went back to the factory in the Special Economic Zone to spend the night.
"After you joined the Foreign Investment Commission, how many other management experiences of your peers have you seen, even if it is a joke, all of them will be remembered by me! Don't care whether you think it is important or not, say it all! I will take notes and judge for myself whether it is useful or not!"
Han Ting was very angry with Gu Biao's indifferent attitude during the day, and if she didn't squeeze his dry goods dry, how could she be worthy of her exploration in the dark for a year.