Yang Lei comforted everyone: "Calm down first, I'll take care of it and solve it one by one." ”

Dealing with bad and bad reviews is a must-learn knowledge for Taobao store owners.

Many people have the experience of groping out step by step from blood and tears.

Yang Lei arranged Chen Bingni to be a customer service and vacated the artist: "You immediately make a beautiful promotional card, print it as a small card, and attach it to each package, to the effect that you can get cashback by taking a screenshot of more than 20 words of five-star praise to customer service...... No, don't rush to get cashback first, return the internal coupon first, let them add it to the group to get it, see the effect, if the effect is not good, and then return 1-2 yuan. ”

Artists understand that this can definitely strengthen customer stickiness.

This is a rotten praise cashback in later generations,In 2009, Tmall is still rarely used,It's "Thousands of rivers and mountains are always love,It's okay to give a good review" There are a lot of cute stickers that sell cute.

Then, Yang Lei researched a set of cute and funny Want Want chat templates, as well as emojis, specifically to sell cuteness and train customer service how to answer.

In this way, no matter how picky the customer is, he can also make the customer service greet him with a smile, and try to make the customer place an order unconsciously in happiness and laughter.

These are the long-term goals of reducing bad reviews, how can you solve them immediately in the near future?

Yang Lei waved his hand: "I'll explain these bad comments." ”

Chen Bingni sat beside him and watched him operate.

The first negative review: "My boyfriend's evaluation is average, saying that he doesn't like to see me wearing this rib." ”

This should be a real review, but the buyer is too subjective, and most of the sellers can only suffer a dumb loss.

But Yang Lei is not a loser, he explained: "Sister, you take it off and try again, see if he likes it!!!"

Puff~~

Chen Bingni covered her mouth and smiled beside her, and said coquettishly: "Why do you talk like that? People are saying that your boyfriend doesn't like this rib style, you ...... You have to misinterpret people......"

Yang Lei said: "Look, you laugh, if you are a buyer, will you not care about this bad review when you see my explanation?"

Chen Bingni thought about it, it seemed that it was also oh, just laughed, she would secretly think, if I don't wear ribs, will my boyfriend like it? Oh, I don't have a boyfriend yet, Chen Bingni thought about it and looked at Yang Lei and laughed.

Continue to the next article.

Bad review: "The goods are not right, it looks so big to wear! My husband said that I look completely out of proportion, what a garbage rib, it disappoints me too much, I also deliberately bought it for Liu Yan, and finally made us have no interest, a very failed shopping." ”

Yang Lei guessed that 50% of this article may be troublemakers of peers, and 50% belong to strange female customers who are unclear about their positioning.

He replied: "I'm not interested??? will I send Liu Yan to your husband next time???"

Chen Bingni snorted, stretched out her hand and patted Yang Lei's shoulder: "You're talking nonsense again!

Yes, of course...... Willow face doll!

Yang Lei said: "She thinks that if she wears the ribs endorsed by Liu Yan, she will become the same surname as Liu Yan?

"Why do you use so many exclamation marks and question marks again?"

"It seems like I'm grumpy, I'm a temperamental designer, don't mess with me if it's okay, I'll spray her to death. ”

"Other customer service is very gentle, careful, and understanding, is it really effective for you to do the opposite?"

"It may or may not work, but it's better than sitting here and worrying. ”

I just learned it from Xu Shiwei yesterday, don't talk, just do it.

Yang Lei wanted to try his grumpy body first, give sarcasm to those unreasonable bad reviews, and give gentle comfort to normal bad reviews.

The "Zhou Xiaoshuai Private Cuisine", which became popular on the Internet in later generations, took this route.

Of course, Yang Lei is not stupid enough to directly let the customer service yell at the female customer with a grumpy body, and he still has to be gentle and meticulous when consulting the ribs.

"Don't be afraid of bad reviews, we strive to turn bad reviews into cute and funny interactions, and the effect of good reviews will come out. ”

Yang Lei decided to recruit a customer service who is good at complaining.

But the customer service Diao Chan screamed, startling everyone: "Old ...... Boss, something is wrong!"

"What's wrong?"

Yang Lei and Chen Binni both rushed over and stood behind her.

The customer service Diao Chan was frightened, pointed to the screen, and his face changed: "This customer said that she was full of joy to receive the ribs, but when she opened it, it was a shroud!"

I'll go!

Yang Lei's scalp was numb, and he hurriedly looked at the chat box, the buyer angrily accused, scolded, and sent the photo over, and threw a small shroud on the ground.

The buyer also said that he would call the police!

Chen Bingni felt that the vest was a little cold, and couldn't help but grab Yang Lei's arm.

Yang Lei held back the discomfort, found the buyer's phone number from the background, and called the other party.

Fortunately, the other party connected, it was a girl, but as soon as I heard that Yang Lei was the boss of X-Sports, I immediately scolded him, which was hard to hear.

Yang Lei waited for her to finish venting, and said: "Miss Huang, can you let me say something? I hope you can cooperate, please keep this express bag as it is, don't move the face sheet, don't throw away this garbage, it's 2 o'clock in the afternoon, your address is in Changzhou, and Shanghai is very close, I'll take the lawyer and the police now, and drive over." ”

The other party calmed down: "It's okay, if you don't give me an explanation when you come, I will immediately expose it to the media! I will call the police to arrest you! It's too vicious!"

Hanging up the phone, Yang Lei began to command.

Let Chen Bingni call her parents over, and then call Xu Shiwei, this matter must be notified to Xu Shiwei, without her at home, Yang Lei always feels uneasy.

Lao Yang and Yang's mother arrived, and Master Zhang and the staff in charge of packing also called.

Yang Lei explained: "I'll go to Changzhou, I'll pick up the lawyer in Jiucheng first, and the lawyer said that it should be no problem to call two police friends to accompany me." ”

Mother Yang asked nervously: "If you go to other places, they won't beat you, right?"

"No, at most, it will ask for money, and it will not kill you. ”

"Is it possible that this is a prank?"

"This buyer is a 5-heart buyer, not like a fake, and the fake customer is not afraid to let us come to the door to confront us, I brought a police call, is to warn her not to mess around, her phone has been checked clearly, it is a normal user in Changzhou, the ID card is also located, it should be the victim. ”

Yang Lei said: "This order was sent out on the first day of our opening, but Taobao's logistics showed that the package was still in Shanghai, and it was missing, and it was not in Changzhou at all." The courier number provided by the other party is not filled in by us, but the address and phone number do write her name. Dad, think about it, did someone drop the bag somewhere?"

Lao Yang carefully recalled: "On the first day, 734 packages were sent, and none of them were bad. Did you find anything unusual when you picked up the package?"

"Nope!"

Zhao Tiezhu and the others shook their heads, and Master Zhang was also grumpy: "I'll go find Yuantong." ”

"Well, two-pronged. Yuantong can't escape this matter!"

The two sides acted quickly, and Yang Lei received people and had to run 200 kilometers all the way, but fortunately it was all high-speed and smooth.

But at 4 o'clock, Xu Shiwei called and said that there was another customer complaint in Huzhou, and he received a shroud!

Another piece?

It's still bearable!

Yang Lei turned on the speakerphone and listened to the lawyer and the police, and several people said that this matter could be reported to the police, and there was definitely someone who was playing a ghost, and the nature was very bad, and it could be punished according to intimidation and public security management regulations.

Appeasement is certain, Yang Lei asked Anne to call the other party.

Fortunately, the buyer was in the face of Anne, the first batch of preemptive purchases, I heard that Anne was going to investigate in person, and said politely that there is no need to bother, I will wait for the results of your investigation.

Anne said: "I still have to come and apologize to you in person, please keep the delivery bag, these are physical evidence, there are several cases of the same prank in our store, maybe someone is causing trouble." ”

The other party is very cooperative, and at the same time, out of trust in Anne, they share the same hatred and condemn those unscrupulous peers.

At this time, Lao Yang found clues at the Yuantong transfer station.

Their own two waybill numbers, after being entered into the system, have been lost, and there is no YTO warehouse, so the package must have been taken away.

The two packages received by the customer were all handwritten, and they were received from a certain Yunda brother in Huangpu, saying that he was stopped on the road, and the loose pieces he collected, and the cash he gave was not clear what he looked like, and he was wearing a big mask.

There's only one case.

It must have been dropped in the warehouse, and the courier was changed, the buyer's information was copied, and it was sent over as a rib.

Retrieved the surveillance video, everyone looked at it, and everyone put the suspicion on one person, the young man who delivered the beautiful ribs he saw on the first day.

There is surveillance footage in the warehouse, but it is not clear.

But everyone is extremely suspicious that the young man's action with his back to the camera is stealing the package.

Lao Yang called his son and said angrily: "Xiao Lei, the initial suspicion is that the beautiful ribs are making trouble, they must have opened our package, and then re-copied it according to the courier number, and changed the contents inside." ”

The truth of the matter should be revealed, and the lawyer next to Yang Lei heard it and said: "Don't act rashly first, wait for us to get the physical evidence on both sides, and then solve it together." ”

The police also advised: "Don't you be rude to that young man, do you know? We all have to talk about the law and evidence, and you will be at a loss if you do it." ”

Yang Lei said: "Dad, I'll discuss it here and see if I can make a set, so that they can steal chickens and rice!"

Yang Lei may not be very good, but there is no shortage of yin tricks, and there are a lot of strategists around him.

called Xu Shiwei, she was very angry and supported him to punish such a peer who has no morals and no bottom line.

called Liu Yan, she was very angry and wanted to expose it to the media.

Calling Zhang Mingji, he smiled: "Mr. Zhu's team is the best at hype, why don't you look for him?"

"Haha!"

The lawyers in the Mercedes-Benz all laughed: "I'll sit next to you, you just ask me directly." ”

Yang Lei laughed, Zhu Jun personally played on the field, bought Liverpool, blackmailed 36O, and his team was called a good at hype.

The two policemen were laughing next to him, and said in their hearts This business war is really interesting, if that beautiful rib knows that it is a friend of the wealthy Jiucheng Zhu Jun who offended, it is estimated that he will regret peeing his pants.

Soon arrived in Changzhou, called Miss Huang, and got the address of a roadside car wash.

Seven or eight friends, all young people, are all strong men brought by Miss Huang's boyfriend, full of righteous indignation, saying that if you don't give an explanation today, don't let some blood, and leave a thousand people, these Shanghainese don't want to leave!

https:

Genius one second to remember the address of this site:. Mobile version reading URL: m.