In particular, the second consumer whose mobile phone exploded, her mobile phone was still in her hand, and the strawberry company did not take it to detect, but finally concluded that the explosion was caused by external heating, and its rigor is also doubtful.

Due to the many doubts about the two explosions and the conclusion of Strawberry, many consumers are worried about whether a similar situation will happen to their strawberry phones, and a number of airlines in China have also issued notices to impose restrictions on passengers carrying Strawberry Crazy 7 mobile phones, which also increases the worries and doubts of consumers who use strawberry mobile phones.

In the few days that the explosion incident continued to ferment, the stock price of strawberries fell like a plunge, and preliminary estimates showed that in 10 days, the market value of the strawberry company fell from more than $700 billion to more than $500 billion, an average of more than $20 billion a day!

"Haha, it doesn't matter if Wang Qian instructed it, after fighting with Wang Qian, the market value of more than 200 billion yuan of Strawberry Company is gone!"

"Yes! All the products of Weixin Company have been removed from the shelves of strawberries, and it is impossible to lose so much! This time the strawberry company has suffered a heavy loss!"

"If this matter was instructed by Wang Qian, then he is too bad! If it is not instructed by him, it would be too much of a coincidence!"

"That's right! He just said, 'Strawberry is waiting for bankruptcy and liquidation!' Strawberry has an accident on the back foot! Especially the senior executive, who just suspected that Wang Qian was behind the scenes, and he was blown up into the intensive care unit himself, is there such a coincidence in the world?"

"Even if it was instructed by Wang Qian, what would it be? Who let the strawberry company do evil first? Charge 30 percent of the handling fee! And they don't treat our Chinese consumers as human beings at all! If something happens, all other countries will be completely recalled, but not Huaguo!"

"That's right! After the accident, we said that we have different origins, different batteries, and different parts! Oh! Now I know that selling our products is different from selling them to European and American countries!"

Netizens in China are talking.

Wang Qian, who is on the cusp of public opinion, did not shy away from suspicion at this time, and also released an episode of "Voice of Justice" to track and report on the strawberry explosion, and commented on the audience around the world.

"Hello everyone, I'm Wang Qian. ”

"First of all, I would like to report a good news, the market value of the strawberry company has recently evaporated more than 200 billion US dollars, and it is still evaporating, on behalf of the micro-communication company, I would like to express my heartfelt congratulations to the strawberry company and all its shareholders! I wish them a higher level on the road of market value evaporation!"

In order to help consumers answer their worries and doubts, the reporter of "Voice of Justice" asked Strawberry Company for an interview, hoping to conduct an interview on the detection of the two explosive mobile phones, but was sternly rejected by Strawberry Company. ”

"Haha...... Even if the strawberry company is willing to accept interviews with other reporters, it will not accept interviews with reporters from your program! Who in the world doesn't know you with a black heart?"

"Wang Qian really doesn't shy away from suspicion at all!"

"On such an episode, would you like to sprinkle salt on the wound of the strawberry?"

The audience barrage.

"I just like to beat the water dogs! They are unkind, and they can blame me for being unjust?" Wang Qian obviously noticed some barrage.

"Damn! "The Voice of Justice" is actually live!"

"Of course it's live, most of Wang Qian's shows are live!"

"What is the cause of the explosion of the Strawberry Crazy 7 mobile phone in the Huaguo market? Is it a problem with the battery itself or is it caused by external heating? Is the strawberry mobile phone in the hands of Huaguo consumers safe or not? To solve this answer, the detection of the exploded mobile phone is the most important prerequisite. At present, the Strawberry side has mastered the first explosive mobile phone, and refuses to disclose the details of the detection to the media, and the second explosive mobile phone has become the only clue to the cause of the explosion of the Strawberry mobile phone. Wang Qian continued his show.

The Voice of Justice reporter got the contact information of a second consumer in Shanghai whose phone exploded, and on the phone, the consumer's husband said they could be interviewed and left his home address on the reporter's WeChat. ”

At the same time, they repeatedly emphasized that they had not been heated by this mobile phone, and it was completely normal use, and they did not expect an explosion, hoping that "Voice of Justice" could help them find an authoritative organization to detect the exploded mobile phone, and find the real cause of the explosion, and advocate justice for them. ”

To this end, the "Voice of Justice" reporter contacted the Ministry of Industry and Information Technology and the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China authorized the establishment of the national mobile phone testing authority - Taier Laboratory. ”

The deputy director of the environment and safety department of the Telecommunications Research Institute of the Ministry of Industry and Information Technology said: our laboratory has such equipment, personnel, can do the corresponding testing and analysis, generally we get the sample, first check the appearance, and then borrow the electron microscope, positron scanning electron microscope and other internal structure to check the internal structure, through technical means and empirical analysis, and finally give the possibility of product problems. ”

The reporter of "Voice of Justice" flew to Shanghai as agreed, but what he didn't expect was that at this moment, the consumer suddenly said that he refused to be interviewed. ”

The voice of the consumer appeared on the phone: "Let me tell you, just now our family decided not to accept interviews, no matter which media will accept, sorry, please inform your colleagues, we just want to live a normal life." This matter has passed like this, we don't care about Weibo or posting, just when we are unlucky. Sorry to let your colleague run for nothing. ”

"Although the reporter has been trying to communicate with the consumer Huhai, the other party's phone has not been answered, we sent him WeChat, and we have never received a reply agreeing to be interviewed. At this time, our reporter sent to Huhai had already rushed to the vicinity of the consumer's home and communicated with the other party again through text messages, in which the user said that they would not accept any media interviews. ”

Later, the reporter asked in a text message whether they could notarize the mobile phone to the "Voice of Justice" for testing, as they had promised, but the consumer's reply was: 'I'm sorry, I can't give you the phone'. ”

The next morning, the Voice of Justice reporter saw a report from People's Daily Online, reporting that the second consumer's mobile phone had also been taken away by strawberries. So the "Voice of Justice" reporter quickly asked the consumer through a text message, and the other party replied that the phone was still in his hand. ”

He told reporters through text messages that the strawberry company had come to their house twice, the first time was to take the initiative to come to the door, and the second time was the consumer asked the strawberry company to come to the door, in order to hope that the strawberry company would solve the matter. According to him, the solution he proposed was: return the mobile phone, return the mobile phone money, and some property damage. According to the strawberry company's appraisal after coming to the door, the final estimate was 10,000 yuan, including mobile phones and property, and the consumer expressed his willingness to accept it. ”

However, he later saw that the media reported that Strawberry might file a lawsuit, so he once again rejected Strawberry's compensation plan. After continued communication, the consumer said that he agreed to hand over the exploded mobile phone to the "Voice of Justice" to be brought back to the Shaojing authority for testing through notarization. ”

But near noon, the consumer once again repented and refused to send the phone to an authority for testing. Despite the reporter's efforts, he was unable to meet the consumer in Shanghai and did not get the exploding mobile phone. We learned from the Internet that after the strawberry company found out that the "Voice of Justice" column contacted the consumer, it visited the consumer again, and the two sides have apparently reached some kind of consensus. ”

As for what this consensus is, "Voice of Justice" is not known for the time being...... But that doesn't mean we won't find out and find out about this kind of thing in the future. This consumer, you used the influence of "Voice of Justice" to blackmail the benefits you wanted from Strawberry, but "Voice of Justice" will never be used and tricked by you in vain. ”

"At present, the national version of the Strawberry Berry Crazy 7 mobile phone, whether the cause of its explosion is a product problem or caused by heating, is still full of fog. ”

According to the description posted by consumers, the staff of the Tyre Lab deduced several reasons for the explosion of the Berry Crazy 7 mobile phone in China. They believe that mobile phone batteries are now mainly lithium-ion batteries, and the main cause of the explosion should be internal short circuits, design reasons, manufacturing processes, and so on. ”

"However, the root cause is an internal short circuit, after the internal positive and negative electrodes are short-circuited, the high current generates high heat, and then expands, which may cause fire and explosion. External causes, such as collisions, drops, or abnormalities such as being placed on fire, can cause the battery to explode. ”

"Just when our program was about to be broadcast, a number of media in Xianggang reported that the Strawberry Berry Crazy 7 mobile phone purchased by a housewife surnamed Huang in Xianggang exploded! From the pictures published by the media, the entire back of the mobile phone was blackened, and the front screen was also partially burned. In this regard, the response given by Strawberry Xianggang Company is still caused by external heat. ”

"Strawberry announced a global recall, excluding the Huaguo market; announced the safety of Huaguo's Berry Crazy 7 mobile phone, but then there were a series of explosions; for the safety of Chinese consumers are very concerned, the investigation and testing of strawberries is closed and not transparent, not only the investigation conclusion is full of doubts, but the practice of blaming the cause of the explosion on consumers is even more unacceptable. ”

According to the survey, more than 80 percent of users said they would not buy strawberry mobile phones again, and the proportion of non-strawberry mobile phone users was as high as 93.4 percent. ”

In interviews, many consumers told reporters that they were concerned about the safety of the Strawberry Berry Crazy 7 phone. For many Chinese consumers who have already purchased this mobile phone, it can be said that it is very tormenting and tangled now, and they continue to use it, not knowing if there will be an explosion;"

"If you don't use it, it costs a lot to buy a mobile phone when you buy it, and if you don't use it, it will cause huge losses. However, Strawberry Company did not launch a recall plan in Huaguo, which made many Huaguo consumers not know what to do with the Strawberry Berry Crazy 7 mobile phone in their hands, let alone how to ensure their safety. ”

In addition, the current strawberry mobile phones cannot use micro-message products, which makes their work, life, and entertainment feel very inconvenient. They hope that the relevant government departments can intervene as soon as possible and give an authoritative answer so that they can make the right decision as soon as possible. ”

In response to consumers' concerns and doubts, the "Voice of Justice" reporter interviewed the director of the Consumer Rights and Interests Legal Professional Committee of the Shaojing Lawyers Association, who believes that Strawberry Company recalls dangerous mobile phones globally, but not in the Chinese market, which is suspected of differential treatment. ”

"As a business operator, strawberries should not be treated differently, and in this incident, strawberries are detracted. Article 18 of the Law on the Protection of Rights and Interests of Consumers clearly stipulates that a business operator has the obligation to ensure that the goods or services it provides meet the requirements for protecting the personal and property safety of consumers. ”

"In this case, Strawberry should take the initiative to report to the administrative authority and inform consumers, instead of adopting two standards to treat consumers, we call on Strawberry as a business operator to put forward a measure or plan to effectively protect the rights and interests of consumers. ”

The law firm calls on Chinese consumers to choose the right way to protect their rights when they encounter similar problems: first, they can directly negotiate with the operator, and if the negotiation fails, they can complain to the local consumer organization, and the consumer association will organize the two parties to mediate. ”

"If mediation fails, the consumer can choose to file a complaint with the competent authority or the competent authority. If none of the above methods achieve the purpose of protecting the rights of consumers, the consumers shall file a lawsuit with the people's court and demand that the operator bear the liability for damages in accordance with the law. ”

"As of the start of this episode, Strawberry Berry Crazy 7 has had three explosion cases in China, and there are many questions behind the explosion door of the strawberry mobile phone that have not been solved, what is the real reason for the explosion of these three mobile phones?

"Should Strawberry Electronics disclose the detection of the explosive mobile phone to consumers? Should the relevant mobile phone be sent to a third-party organization for testing instead of self-inspection behind closed doors? The Strawberry mobile phone explosion incident, there are still many doubts, and consumers still have a lot of doubts and worries. ”

The top leader once stressed at the meeting that to achieve economic growth, we must give full play to the fundamental role of consumption, create a multi-point support consumption growth pattern, and create a convenient, safe and secure consumption environment. And can our quality supervision department and market supervision department do a better job? Help consumers clear up the fog and eliminate doubts as soon as possible!"

"This strawberry phone explosion has indeed posed a challenge to the work of our relevant functional departments. ”

That's all for today's Voice of Justice. Thank you, I'm Wang Qian!"