Logistics Lalala, a subsidiary of Ximing Group, also completed the C round of strategic financing of 100 million US dollars this year.

Xi Ming looked at the report of Lala, the company's business volume has maintained a monthly growth rate of 30%, up to now, the registered drivers of Lala have reached 2 million, and the number of users has reached 15 million.

The 100 cities in China have been fully rolled out, and the company is now charging drivers a monthly membership fee instead of a commission, a model that is now working well and the company has begun to make a little profit.

He is very optimistic about the freight in the same city, as well as the entire domestic logistics and transportation market.

In the past year, the performance of Lala and Yunman in the market, with the execution efficiency of the entire team, Xi Ming probably has a bottom in his heart.

He thought that Levi might not be able to do it, but the guy actually carried it.

In the past, the company has developed rapidly in the past year, and the team's strategic ability and efficient execution have made him more and more confident.

However, there are also problems with cargo pulling.

Very serious problem.

There are several cases of dissatisfaction with the goods on the Internet.

Xi Ming's brows furrowed.

These things are public complaints and complaints from customers and drivers on the Internet, and these things are very troublesome, and once the negative reports accumulate enough, then the cargo will be pushed to the forefront, which is very troublesome.

However, if these problems can be solved, then the platform will be able to reach a new level.

Xi Ming looked at these cases and complaints with a frown.

We are the company, on September 12, through the cargo platform to find the driver to pull the goods, before loading there is a surveillance video showing how many boxes we loaded, the result of the driver to the customer found that there is less than 5000 yuan, the driver said that it was halfway, looking for the goods Lala, they said that it is only a third-party platform, not responsible for this dispute, and regardless of any behavior of the driver, there is something to find the driver or directly call the police, after the police, the police station said that there is no way to prove that the goods are stolen by the driver and do not file a case, and then find the goods Lala customers, the goods Lala is a variety of reasons, all kinds of prevarication, so far, the driver has not answered our phone calls and is still working around, the cargo Lala is also arbitrary The driver acts recklessly, and then hits the customer service of the cargo LalaAgain, we have received your question, and we will give you feedback......

As a third-party platform, you should have the obligation to assist the customer to solve the problem, whether you should temporarily stop the driver's right to pull goods on the platform, whether you should put a little pressure on the driver, and whether you should give the customer a little basic sense of security.

Is it true that the platform does not have a little responsibility for whether the driver drops or steals the goods, because he chose the cargo lala out of trust in the cargo lala platform, but now there is a problem, what is the difference between the cargo lala kicking the ball and pushing the responsibility and playing hooligan......

Xi Ming's face was very dark, and his company was called a hooligan, just like he was said to be a hooligan.

The second case was to place an order in Lala, the loading and unloading fee was not negotiated, the driver ran away with the goods, I was dumbfounded, the driver of this Lala is too shameless!

In the third case, the customer said that he registered and completed an order for the first time on the cargo lala platform, with the order number 10687501 and a consumption amount of 45 yuan, and the content was to call a medium-sized van to transport 6 desks from Hengda High-rise Building, Yinshan District, Ningshi City to Yinzhou Chamber of Commerce, Yinzhou District, Ningshi City.

Before consumption, I have consulted on the platform, and communicated with the van driver by phone to explain the size of the goods, all of which said that they could be delivered. However, when it came to the delivery site, the driver told that the size was too large to be transported at one time, and if it was transported twice, the price would be increased to 90 yuan.

I don't agree, so I cancel the order on the platform and re-initiate the numbered 93003833 order, which is to call a larger flatbed truck to complete the above tasks.

The driver was at least half an hour late, had delayed his work arrangement, and without prior communication, he asked for 200 yuan for handling fees and delays (the driver's reason was that the positioning I gave him was wrong, but the actual map positioning was given by the platform, and the user only filled in the order details), and finally I paid him 180 yuan.

Now I found that the goods were defective. In addition to the obvious damage to the corners of the two desks, a package of screws for installation is missing (the original owner has been communicated with the owner to confirm that the loss is the responsibility of the driver, but there is no written evidence), resulting in a desk can not be installed, because the screw model is more special, the time and cost of re-looking for the purchase of screws can not be estimated, but the estimated road cost and labor should be more than 100 yuan.

When the previous order was cancelled, I contacted the platform, but there was no substantive result, and only gave me a coupon for the platform to use for a limited time, so I thought it was pointless to communicate with the platform again, and I was ready to complain. Ask the platform to refund my consumption in full and pay three times the compensation.

……

Customers are complaining, drivers are complaining,

In October, the driver Wang because the customer's delivery location positioning is not accurate, to the loading point, the customer let the driver go to other places to load, 15 kilometers more, 15 kilometers of cargo lala charge is 75 yuan, loading and unloading time is free of charge, the customer used 75 minutes, the overtime fee is 30 yuan, she just wants to give me 10 yuan, I want 30 yuan, he gave 20 yuan, the customer is unhappy to give me a bad review, said that I from the starting point to unloading, has not been off the pot, I loaded him with 15 bags, a bag of 75 pounds, loading and unloading was supposed to charge, when calling the customer said that there is no need to unload, because the customer is in a bad mood, not satisfied with the bad review, resulting in I was banned for seven days, I can't make money for seven days, what should we do with our drivers, and make a ban without figuring it out?

Driver two, I am a cargo driver, because the customer misunderstood the bad reviews, the company did not understand the truth as if intentionally blocked my account, stopped my right to use, and then I called the customer service number of the goods Lala, the customer service was too poor, and hung up the phone before the words were finished, I called the local branch, they did not make a reasonable explanation, and I asked for compensation for the loss or the return of membership fees and deposits.

There are a lot of problems with the customer.

There are also a large number of problems with drivers.

Xi Ming's face was a little cold, this is absolutely not good, if it continues to develop like this, the platform must not stink, these problems must be solved, and Lala needs to establish a credit system.

"Let the goods be lala, and the two responsible persons will come over!" Xi Ming picked up the landline.

"Boss, Mr. Li, they went out to the scene to deal with an emergency on the platform. ”

"What's the matter, the customer used our cargo to call the driver, there was an argument between the two sides, and someone was injured. ”

"Is it the driver or the customer?"

"It's not clear at this time. ”

Xi Ming knocked on the table.

"I'll also go to the scene to have a look, and arrange it for me right away. ”

"It's a messy scene, and those people are all reckless people. ”

"It's okay, let's arrange it. ”

"Yes. ”