Sit next to Master Wang Fang.

Xi Ming honestly became a male customer service.

"They just laughed at you as a male customer service, didn't they?"

"Hehe, they welcome me with a smile. Xi Ming said embarrassedly.

"You're okay, you're pretty self-soothing, that's good. However, as your master, I still have to tell you about it, otherwise if you don't say anything in your mouth, you will definitely feel uncomfortable in your heart.

In fact, it's nothing, it's okay to be a customer service boy, just like Wu Zetian proved that being an emperor has nothing to do with men and women, Jiang Ziya proves that success has nothing to do with age, Zhu Yuanzhang proves that success has nothing to do with birth, Deng Gong proves that success has nothing to do with height, Ma Yun proves that success has nothing to do with appearance, Li Ka-shing proves that success has nothing to do with academic qualifications, Bill Gates proves that success has nothing to do with academic qualifications, I said, whether you succeed or not, it has nothing to do with your career, what you are prepared for is what you have to do and work hard, if you don't work hard, everything will not have anything to do with you, to the customer service department, you must talk to customers well, and you will definitely do a good job of communicating with people in the future, so I'm very optimistic about you. After a while, answer the phone well and listen to the customer well.

Xi Ming was brainwashed by his master Wang Fang for a while, so how can I talk to the customer, you haven't said it yet.

"Okay, I'll teach you a little more professionalism. ”

"When our users send unexpected requests for your help, you have to remember that you have to be the protector of the users on the phone, use your professional service and strong empathy, and constantly improve the user satisfaction and product experience, and you want the user to love our Xiongbai, even if he encounters such and such problems with our Xiongbai bicycles. Today, you first have to listen to how we chat with customers, and to be our customer service must have the ability to learn quickly, have a very strong heart, clear logic ability and unparalleled expression ability. ”

"Okay, I remember. ”

Nine o'clock arrived.

Get to work on time.

The phone line is connected.

Dingding, the phone rings constantly, and it's busy.

"Hello sir, this is the Xiongbai Bicycle Sharing Customer Service Center. ”

"Hmph, what I'm looking for is your Xiongbai shared bicycle, I rode your bike yesterday and forgot to turn it off, but today someone else helped me turn it off, but I deducted 57 yuan. It's an hour, that's only twenty yuan, how do you calculate it, do you deduct it randomly, if you deduct it like this, who would dare to ride a shared bicycle, you are brainless deductions, I want you to help me return the extra money deducted to me!"

……

"Sir, do you need any help?"

"My phone can't scan the QR code on the bike, what's going on?"

"Sir, is there no network, the signal is not good. ”

"I was still buying something at the shop to pay. ”

"The signal is very good!"

……

"How can I get my deposit back, I'm almost buying something now, and I'm going to use the deposit for the bicycle to save the emergency first, and I'm about to refund my deposit." ”

"What's the matter with your bike-sharing, this faucet is broken, and I almost fell to my death. ”

……

"Hello, here is the shared bicycle customer service center. ”

"Hello, miss, it's like this, my mobile phone number has been cancelled, but I forgot to refund the deposit. I can't land now, is there any solution?"

"This basically can't be solved, you have cancelled the number, how can you prove that the number is yours now? Because you have cancelled, we can't check the information on it. ”

"What, if you want me to prove it, you can't solve it, if you don't solve it for me, I'll throw your bicycle into the river!"

……

"What, it can't be solved, I tell you, I'll find ten or eight of you and smash them, and then burn them, huh!"

……

"Hey, Xiongbai bike-sharing company, your car is always locked by others in our community, you don't care, I can't find a bike to ride, obviously there are several where they are, why don't you care about those private locks. ”

"Hello sir, may I ask which community, I arranged for our operations specialist to solve this problem. ”

……

"Hey, Xiongbai is the customer service of the bike-sharing company, the QR code of your car is broken, I can't scan the code, there is just one around here, I want to ride it." ”

"Sir, if the QR code is broken and cannot be unlocked, you can find this car in our Xiongbai Bicycle Sharing APP map and click on it, and then click on the reserved car, the car number will be displayed, and you can unlock it immediately by manually entering the license plate number. ”

"Okay, it's okay, thank you, little sister. ”

Watching the girls in the customer service department busy all morning, Xi Ming also learned something.

"Master, in the afternoon, I will also try to answer the phone, see that you are busy. ”

Ding Ding Ding.

At this time, Wang Fang didn't have time to answer Xi Ming, so he picked up the phone and said directly, "Hey." ”

"Hey!Xiongbai shared bicycle customer service department?,I'm a hardcore user of your Xiongbai shared bicycle.,What's the matter with me who hasn't been able to log in?,Prompt to say sorry.,The server is temporarily unavailable.,It's been like this now.,How can you do it?"

"Sir, is your network not good?"

"No, my internet is very smooth, and there is no reason why I can't connect to the internet at all. ”

"What about your friends?"

"Friends' yes. ”

"Customer service, what's going on with me?"

……

Wang Fang finished solving it for that person.

Wang Fang is just overdoing this, you can answer the phone and solve some small problems that can be solved. ”

"Good. ”

Ding Ding Ding.

"Miss Xiongbai shared bicycle customer service, my WeChat can't scan Xiongbai bicycles, and your Xiongbai shared bicycle software is also indispensable, and mobile phones can't log in to the official website of Xiongbai shared bicycles, this situation, how to solve it!?"

"Uh, I'm a boy. ”

"Uh, Mr. Customer Service, how do you fix it?"

"Do you turn off your phone and try to restart it?"

"Good. ”

Xi Ming hung up the phone, and another phone rang.

"Xiongbai shared bicycle customers, I called you yesterday, yesterday my number was entered wrong, resulting in the loss of compensation of 2,000 yuan, then I must also ask, so many of your bicycles of the QR code and number have been destroyed by some cheap pigs, do you care? In addition, you worship the shared bicycle and forget to lock the car must submit a variety of certificates to stop charging, in the name of preventing loss, then I will ask you, share a series of things, A rides the bike from point B to point A, and B rides the car from point A to point B. ”