Liang Wenbo organized his own language.

"If these ceilings were raining, that's what would happen. ”

"Is it the only time I've been in the past ten years to get drenched in the rain?"

How do you ask Liang Wenbo to answer this? In fact, many people who do after-sales work now like to shift the responsibility to customers.

For their own products, they are generally familiar with technical after-sales service, and 70% of the questions can be answered as soon as the questions come out.

But this problem will not be taken on themselves, many manufacturers, if there is a problem with the quality, they will generally say so.

"We have to carry out technical testing for this product, and if the quality is indeed a problem that belongs to our company, we will give you a reasonable explanation.

Of course, due to the loss caused by the quality problem, our company will compensate. ”

This is relatively common, and some companies will be more troublesome, it will ask you to provide the documents of the current batch, and you will also be asked to provide the batch that went wrong, and even the outer packaging.

Anyway, there are a lot of things you have to provide, and he will make you very annoyed, and if it is some small problem, you may give up being held accountable by him so much.

If there's a big accident, and you've found all these things, they're going to keep dragging it out until you've almost forgotten about it, and then they're going to give up.

Such companies are very common, especially among the suppliers who do business, there are many such companies.

Many small companies are unwilling to compensate, there is indeed a problem in quality, they would rather not pay for the goods, will not compensate, because the cost of compensation is too great, sometimes a single compensation can put the whole company in a desperate situation.

Now Liang Wenbo has a suspicion of shirking, Wen Shusheng is actually not wrong, the products are all from your company, why some have changed color, and some have not changed color.

This is actually very clear, there will definitely be problems with product quality, and you will sell the product that has a problem to me, then you will definitely have to bear the corresponding losses.

It's just that this time the loss was too great, and Liang Wenbo didn't dare to make a decision alone.

So the only thing he has now is to procrastinate, and then find reasons and flaws.

So Liang Wenbo also gave a coping answer.

"Can you remove one or two of these products, I want to take them back for a technical test, as long as we are sure that it is our problem, we will not lose any of the compensation. ”

"Yes. ”

Wen Shusheng had already expected such a result, so he was not too surprised, they often do such things, sometimes there is a little bit of a problem, under normal circumstances, they will take one or two back to study it to see what the problem is.

After all, in many cases, although there are some minor problems, they do not reach the point where compensation must be paid, and in many cases, the two sides negotiate and settle the problem.

The most common solution is to replace the problematic product, which is generally understood by both buyers and sellers, so it is relatively easy to solve after communication.

But this time the problem is too big, the entire three buildings, the ceiling of more than 100,000 square meters, all have problems.

This project is too huge, the light disassembly and assembly of the problematic products, the labor required is massive, and now the biggest problem is to delay the construction period of the construction party.

If the construction party's construction period is not negotiated, it is ironclad to compensate, and there will be a penalty of 3‰ of the total amount of the project for one day of delay.

So he felt it was necessary to remind Guo Wenbo.

"No matter how you test and study, there is one thing I want to remind you that it is less than ten days before the acceptance time, and the contract I signed with the construction party will be fined 3‰ of the total amount of the project if the construction period is delayed for one day.

I want you to get tested as soon as possible, no matter who is the problem, and I hope you get the results within a few hours.

Although the time may not be enough for us to replace the new product, if we can save an hour, we can save an hour. ”

Guo Wenbo nodded solemnly.

"Don't worry, I'll call the chairman right now and ask him to start preparing now, and test my product as soon as I get it back.

I'll report back to you as soon as I can, and then I'll discuss what to do with it. ”

Wen Shusheng nodded expressionlessly, Guo Wenbo's handling was decent, but this was not what Wen Shusheng wanted, it was too official, and it even felt a little casual, so Wen Shusheng was not in a very good mood now.

Liang Wenbo directly called a car and went back to the company.

As soon as I got in the car, I called Ma Donglai.

"Ma Dong, there was a little mistake when we shipped goods from the warehouse, and now it has caused a very big loss to Mr. Wen. ”

"How much is the loss?"

Ma Donglai was not much surprised when he received a call from Guo Wenbo, as a production-oriented enterprise, it is very common for products to have problems.

If you have to make a fuss every time, make a big fuss, and get angry.

So Ma Donglai estimated that he was already going crazy, this is Guo Wenbo's next words, which really made her crazy.

"On the ceiling of 100,000 square meters, the construction period is less than ten days, and the penalty for delaying the construction period is 3‰ of the payment per day. ”

"What? How did you become the general manager? Why does the warehouse send the wrong goods?

Who will be responsible for such a big loss?"

Just now, Ma Dong came, and he thought silently in his heart for a while.

Saying that the ceiling of 100,000 square meters is worth nearly 4 million, the problem is that it has now been fully installed, and the ceiling is easy to install and difficult to disassemble.

Although Ma Donglai doesn't know how long it will take to install it after disassembly, the time will definitely not be short.

But the total amount of 3‰ of the project every day is definitely more than 120,000, although I don't know how much Wen Shusheng can make from doing this project, but Ma Donglai knows that it will definitely not be less than 8 million total price.

That is to say, the minimum loss for one day of delay is 240,000, as long as the problem is in the ceiling of Donglai, then this money must be paid by the ceiling of Donglai.

Thinking of Ma Donglai here, I feel like I'm really going crazy.

Decades of experience in making ceilings, such a thing has never happened, although there have been small problems of this or that before, but there will never be such problems in large quantities.

"Where are you now?"

"I'm rushing back, I've already brought the ceiling with the problem, I've just called the technical department, I'm waiting in the lab, and I'll start testing as soon as I get back. ”

"Okay, give me the results as soon as possible, wait a minute, you immediately contact the two suppliers, this time there is a problem, it should be on the paint, such a big loss, they should bear it, and I will take out a lot of it!"

Guo Wenbo couldn't help but smile bitterly, in fact, the paint manufacturers do not have much responsibility for this matter, their technical standards have all been given, but the technical standards of the two are different, so after the problem, it will show different colors.

But since Ma Donglai said so, then this wicked man still has to do it himself, which is probably the so-called backstabber.

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