"General Manager Ito, what's wrong, is something wrong?" Ohno asked as soon as he got to Ito's side

Ito was already angry, and when he saw Ohno like that, he became even more angry. Pen % fun % Pavilion www.biquge.info

"What's the problem? Don't you know what you're reporting?" Ito was still holding a McDonald's coffee cup in his hand, but when he heard Ohno's words, he immediately threw the coffee cup in his hand to the ground in anger.

Ito's anger and gaffe, this is the first time Zhao Sixi has seen it in the company for so many years, and before that, even the last time the customer suddenly 'increased production', he had never been so out of shape. Obviously, the anger in my heart could not be suppressed.

Ohno was taken aback, it was the first time he had seen Ito make such a big fire, looking at the dismantled cart and the supplies put aside, he instantly understood what was going on.

didn't say much, hurriedly picked up the supplies and loaded them into the car, dumbfounded.

The buckle couldn't be buckled, and the supplies fell.

What does this mean?

What you reported this afternoon and the results don't match?

When he thought of this, the beads of sweat on his forehead involuntarily flowed down.

At this time, he was already blindfolded, and he didn't know what to do.

I have to report the customer tomorrow, not tomorrow, it's more than twelve o'clock now, and I should report the customer today.

How can such a result be reported?

They counted the time for tonight, and there were still ten or so hours.

In these ten hours, they need to give a report to the customer that reassures the customer.

Ito looked at Ohno's already stupid appearance, and didn't say anything, but started on the phone.

At this time, there was such a big quality problem, the factory manager Yamamoto, the parts manufacturing department and the production technology department director Ota, the formation of the production department pig heirs, can they not come?

Such things can only be discussed on a small scale now.

The whole factory knows about it, that is, it means that the customer also knows.

Tonight is destined to be sleepless.

More than half an hour later, Yamamoto, Ota, and Inoji all got up in bed.

After listening to the general manager's introduction, Ota suddenly made up for it: "Minister Ohno, didn't you say that there was no problem tonight?

At this moment, Ohno suddenly wanted to kill him, but what could he say when things came to this point?

"I'm sorry, but there's one place that hasn't been confirmed," Ohno said

"What should we do now? What kind of countermeasures do we have to deal with such a thing? In addition, can we explain anything about one car? Is it appropriate to make a final judgment without three or five data, three or five cars, and the confirmation of the actual thing? This is what we are going to do now, not to ask before. The previous thing is over, no more. Don't pursue it anymore, and even if you do, you have to wait until it's over," Yamamoto asked

This is the difference between people and people, when it comes to the critical time, some people think about complaining, some people think about shirking responsibility, and some people think about how to deal with it.

At this moment, Ito was relieved that he supported Yamamoto as a factory manager.

"Are there any other items, supplies, or cars for the same period, and if so, let's make an on-site confirmation?"

"No, if there are objects or supplies in the same period, it will not dismantle the vehicle, as for the vehicle, it is now the third watch in the middle of the night, we can't get it, this is still Zhao SAN's lover's car.

What we're going to talk about now is how we should respond to the situation when we assume that this matter is related to us, and how we can respond to the customer with a quality report today," Ito said

He is the general manager after all, and after a brief gaffe, he has fully regained his composure.

It is assumed that the results of the current survey are correct, what are the countermeasures, and how do you respond to the customer?

Everyone suddenly fell into deep thought.

"Ota, you are the head of the Production Technology Department, tell me what you think" Itomi didn't speak, and began to ask one by one

"Regarding this situation, I think we still can't tell the customer the actual situation, after all, once such a thing is told to the customer, we can't control what will happen in the future. Ota said

Ito nodded, indeed, such a thing really can't be known to the customer, and if the customer knows, the matter becomes complicated.

"You're right, you really can't let customers know about this for the time being, so what about what countermeasures?

Ota was stunned for a moment, and his face turned slightly red, "I'm still thinking, I'm thinking"

"Can you fix the supplies and resend them to the customer?"

As soon as Ito heard this, he just wanted to speak, but this guy Ota spoke again, "Minister Inogu, I also thought about this issue about correcting the supplies to the customer and resending them, but I didn't think it would work, so I didn't say anything just now."

How so?

First of all, our parts are basically plastic parts, and now the buckle can't be stuck, either to repair the mold of the product, or to repair the mold of the object.

But in the current situation, it will take time to repair these molds. Regardless of what happens to our countermeasures, if we don't respond quickly and wait a few days before delivering supplies to our customers, customers will be suspicious and suspicious of our company.

That's why I didn't come up with this countermeasure."

When the pig heir heard this, he suddenly scolded Ota in his heart, you are really a bastard, you can't think of a way, I propose one, you will question it?

"Zhao San, what about you? What do you think?" Ito suddenly ignored Ota's words, and turned his head to ask Zhao Sixi, who had been sitting on the side without speaking.

For Ohno, he has already directly ignored it, as for the director of the Yamamoto factory, he is the director of the factory after all, and Zhao Sixi didn't speak, so he asked him to speak, which is a little inappropriate.

However, no matter what kind of evaluation Zhao Sixi received in the end, at least in Ohno's heart, he definitely hated Zhao Sixi to death.

Without Zhao Sixi's insistence on investigating the truth, how could the current situation occur?

When the customer finds out about this problem, he may not be able to go back to Japan, but at that time, what are he afraid of?

"Yes, Zhao San, what are your thoughts and countermeasures?" asked Yamamoto

Zhao Sixi is also a person who turns decay into magic in his heart, so he is also looking forward to Zhao Sixi's idea.

"Personally, I think there is some truth in what Minister Ota said, and it takes time to make corrections, and this time is a bit long, and this is likely to cause doubts from customers. When Zhao Sixi said this, he paused.

Ota was suddenly a little happy in his heart, at least Zhao Sixi supported his idea.

But what about Zhao Sixi's own heart?

The pig heir is also his direct leader, and if he says such things directly, it is easy to offend the pig heir.

"Of course, I also think that Minister Pig's words make sense. What we need to consider most now is to satisfy the actual user as soon as possible, so that he can quickly solve the current problem and let him drive the car, which is the most urgent thing we need to do now.

So before we make a report, before we take measures, I think we have to prioritize things first.

What to do first, then what, and finally what to do.

I think the first thing to consider is how to solve customer complaints, and how to quickly solve the complaints of actual users or 4S stores. After dealing with this problem, then how to write the customer's complaint investigation report, and then we will review whether to report to the customer, or how to report to the customer. The last thing is to do a data survey to see how to deal with this matter," Zhao Sixi said again

When Ito and Yamamoto heard this, their eyes couldn't help but twitch: yes, they just got a little out of proportion because of this matter, and they have to make a clear distinction between priorities and priorities in doing things, and they should take countermeasures in a swarm, how can they do it?

How to let the actual user not complain in the first time, and can actually drive the car?