When Bao Youmin took Cao Wu to the conference room, the conference room was already full. Pen & Fun & Pavilion www.biquge.info

All the Japanese were present, except for the newly arrived deputy minister of quality control, who went on a business trip.

On the Chinese side, Zhao Sixi came, sitting alone without any expression, Ouyang Shengli and Chen Sanshui were also sitting there, but the two of them sat leaning on each other, Chen Feng from parts manufacturing and Liu Yun from quality control came, and Yue Peng, who was happy with the measurement, and Yue Peng, who was in production management, also came.

What are you kidding, such a big market complaint, can the Japanese not pay attention to it?

The supplies they provided were sent to the 4S store, but they couldn't be loaded, and if they couldn't find a suitable explanation, it would be a very huge credibility crisis for them.

Think about it, if you were a customer, would you still be able to trust such a company?

You-mom-, you can't fit what you produce yourself, how do you want others to trust your company?

What do you want others to think of the quality of your company?

The automotive industry is a very small circle, and once this thing gets out, it will produce Waterloo.

It is very likely that Wanbo will lead to a complete rout in the Chinese market because of this incident.

Think about it, can they not pay attention?

Especially General Manager Ito.

The vice president and the special manager just went back very happily, and after going back, they gave him a more authoritative guarantee that he had a great chance to continue to stay and work for China Wanbo. But now at this time, such a problem arises, so what's the point?

"Liu San, now that everyone is here, you can introduce the situation first," Ito said to Liu Yun

The corresponding window for customer complaints and other related matters is Liu Yun, who is the first person in the entire company to know this information and the first person to know the situation in detail.

Liu Yun stood up and helped the glasses on his face.

If there's one person here who isn't very nervous, it's him.

Because he is only responsible for customer correspondence, as for the quality problem, how to blame his head, many times, he also wishes that the company has some small problems, because there are no small problems, how can there be a chance to reflect his ability?

But this time, he really didn't have this idea, because the problem was too big, and it was no longer the time for him to show his ability, and once he didn't do it well, he was likely to be dragged into the pit.

"Hello everyone, tell us about the situation.

More than half a month ago, the company received an order for supplies from a customer and asked us to produce a set of products, so we placed this order to the parts production department and the assembly production department.

Then a week ago, we sent the assembly products to the customer, and the customer sent it directly to the 4S store, but yesterday the customer received a complaint from 4S, saying that the products sent by the customer to the 4S store could not be loaded into the car.

The products and objects we are making now will drop when they are assembled.

So the customer forwarded this complaint to me, asking our company to reply to this problem, and asked us to solve this problem as quickly as possible, otherwise it is a big problem. My instructions above"

After Liu Yun finished speaking, he sat down.

ITO GLANCED AT LIU YUN AND CONTINUED, "YUE SAN, TELL ME ABOUT THE SITUATION"

Yue Peng said, "What Section Chief Liu said is basically the truth, more than half a month ago, we received an order for supplies from a customer, requiring us to produce a set of products, but considering that the production of a waste of manpower and material resources, in case there are such supply requirements in the future, we have produced a total of five sets, after sending one set, there are still four sets in the warehouse"

After listening to this, Ito said to Ohno, "Minister Ohno, tell me, what are the results of your quality control investigation on this issue?"

Ohno's mind was still on a small errand just now, he--, why do you think he is carrying it like this? After coming to China Wanbo, it seems that it has never been smooth, and now he is about to go back, and he has to have such a problem at this time.

Do you really have to carry a black pot that you can't get up for the rest of your life before you go back?

As soon as Ito called him, he suddenly came back to his senses and was stunned, and in such a stunned moment, he felt good in the hearts of Ito, Yamamoto and others.

If others still felt a little sorry for him before, they thought he was just unlucky, but at this moment.

With such a big problem, he even thought of 'desertion'?

Even if you know you might have to transfer back, that's not how you do it.

Ohno knew that his thoughts were a little bad just now, and after blushing slightly, he said, "General Manager Ito, Yamamoto Factory Manager, regarding the problem of customer complaints, I immediately arranged for an investigation of the problem after receiving the notice.

All products were surveyed, and the size was related, and they were basically qualified. Even if there are a few slight problems with the inch, it has nothing to do with the assembly, and even if he has a problem, it will not affect the assembly with the object.

As for the measurement data, it is also the result of the measurement overnight, happy SAN, did you bring the data?"

I was happy to hear it, and hurriedly said, "The measurement results have been brought over, from the measurement results, the size is qualified, theoretically there can be no situation where it will fall off, in addition, we have measured that the object product has been assembled, the current product is assembled, it is very good, the buckle card is very secure, and there will be no problem that the card cannot be up." ”

When Ito heard this, he was speechless.

There is no problem with the measurement results, and there is no problem with the assembly, but the problem now is that the customer said that it fell off after assembly and couldn't get stuck at all, would the customer lie?

What does it mean for others to lie?

No other questions?

"There's no problem, so why does the customer say it can't be assembled?" asked Ito

"General Manager Ito, let me tell you my personal speculation, theoretically this product is unlikely to be damaged, the reason for the damage, the customer has said, this is because the customer used it, accidentally violently acted on it, resulting in the product breakage, do you say it will be because when he violently damaged, the buckle of the target product was damaged, resulting in the product we are making now, after sending it, he can't install it?

Once the buckle is deformed, or damaged and missing, it is reasonable to feel that there will be a problem with the assembly, and the assembly cannot be assembled. Ohno said

He was a little embarrassed just now, so he told his inner thoughts and wanted to attract attention.

He went to see the measurement results and the actual assembly by himself, and he didn't find any problems, and he felt that he really couldn't think of any other reason for the product to be assembled besides this reason. Once his speculation succeeds, it's a matter of the car's own use...

Isn't it?