Yi Lao Yang hesitated for a moment and asked Ah Xiang to inform Ah Xiang of the meeting.

Five minutes later, the entire sales department was in the conference room.

Don't Chang'an couldn't wait, didn't delay for a minute, and pointed out the problems he saw in the operation plan.

The manager of the sales department is a man in his thirties, named Qin Hai, who used to be Yuan Lai's deputy.

Regarding the question raised by Bei Chang'an, Qin Hai responded to the objection at the meeting.

"The after-sales problem should indeed be the responsibility of our sales department, but since the product was launched, our workload is too great. The entire sales department, all counted, is only twenty or thirty people. Those of us, even if we work overtime every day, we can't be busy, and Xiao Liu was responsible for the after-sales call before, but then the benefits were good, and when we got busy, we couldn't take care of it at all, and it was almost the end of the year, so we couldn't recruit people, so we kept it up. ”

Don't Chang'an let him continue.

"As for the research problem, our company has never set up a market research department, and the research task has always been the sole responsibility of our sales department, and the efficiency will definitely be greatly reduced. Although the research on the Internet is relatively easy, it is only relatively speaking, and the workload is actually relatively large. ”

After Qin Hai finished speaking, Don't Chang'an stood up and said, "I will let Mr. Yang solve the manpower matter for you." These two departments must be separated, but due to the special nature of the sales department, they are still subordinate to the sales department, are responsible for you, if you are too busy, I will arrange a deputy for you, these two departments do not need you to do how organized, but at least to establish a prototype first, open the situation, can no longer appear users can not even call the situation of the phone, user feedback is very important. ”

Everyone nodded.

Bei Changan said: "In addition, in this regard, you will have a lot of problems to consider. For example, which channels can listen to user feedback, how to use core users, KOLs, and award-winning users of online activities, how to effectively screen user feedback and inform product managers, how to stratify users, push different information, and the pros and cons of various ways to recall lost users, etc. ”

Bei Changan continued: "First, the user feedback channels in the product and the user reviews in the main application markets are regularly conducted qualitatively and qualitatively, and we can't listen to user feedback, but don't listen blindly.

Second, establish a variety of user databases, record user information, multi-channel contact information, and maintain regularly.

Third, we need to classify and sort out user feedback, and new registered users and long-term active users need to be stratified by users, so that we can push different information when we launch new products in the future. ”

Don't Chang'an mentioned these problems, all of which must be paid attention to in terms of user experience at the moment.

A product, a good reputation, is the product performance and after-sales service jointly established, indispensable.

"In terms of research, I also give you some suggestions, which I hope will be helpful to you in your daily work. First of all, determine the research object and research cycle. You can list the main competitors in your industry according to the criteria of popularity, market share, etc., generally 4 or 5, from strong to weak, and then research in turn, estimate the time it takes to research a single competitor, and do a good job of research scheduling.

Then, decompose the research object, divide the research dimension, be greedy for perfection, go rough and refined, focus on it, and then mobilize more channels.

Finally, don't be a dragonfly, be sure to keep the truth from the false, and make the data real. In short, it is necessary to find out the situation of the opponent, and only in this way will you know where to start with the next step. ”

Bei Chang'an stood up and continued: "Okay, that's all I have to say, let's break the meeting." ”

After the people left, Lao Yang pulled a chair, sat next to Bei Chang'an, and said, "Brother, I'll do what you said right away." To be honest, after listening to your words, I feel that sometimes I am indeed easy to be confused and easy to rest on my laurels. ”

"In life, it is rare to be confused, and it is easy to be content, which is not a bad thing. However, when it comes to running a business, once you have this kind of thinking, development becomes a big problem. If you are still operating as before, then sooner or later, "Chang'an Network Management" will also be unpopular. ”

He looked at Bei Chang'an and nodded incessantly.

On January 5, Yang Baofeng remitted more than 4 million yuan to the company account of Chang'an Network at one time.

Looking at the money, Don't Chang'an germinated the idea of finding a finance, so much money can't be managed by himself.

In addition, after having money, the company can't make a fuss like it is now, and has to make some adjustments.

In just two years, Bei Chang'an's assets have exceeded 5 million.

Wait for the first quarter of 2003 to receive the advertising expenses.

Under the name, there will be less than 6 million liquidity.

This 6 million is crucial, and if you use it well, your five-year plan will definitely be completed ahead of schedule.

If you don't use it well, you have to start all over again.

You can start from scratch, but you can't afford to waste your time.

Don't Chang'an is ready to use the 6 million to make the company more formal.

Then take advantage of the opportunity to develop more business.

Online games, instant messaging, Weibo, these applications that were popular in later generations, can now be used to occupy the market in advance.

In addition to that, in 2003, e-commerce will sprout.

In 2004, Taobao was born.

Don't Chang'an thinks that before this, it is also a good choice to be prepared and cut off Hu Ali.

But he didn't think about exactly how to do it.

On January 9, Don't Chang'an called home.

My father was discharged from the hospital and is recovering well.

On the day he was discharged from the hospital, Guan Zijun drove to pick up his father.

On the phone, Don't Changan said a lot of words of thanks to Guan Zijun, claiming that when he went home for the Chinese New Year, he would definitely invite her to dinner.

Guan Zijun didn't think about it, so he agreed.

On January 10, Bei Chang'an, who had completed five courses, let out a long breath.

Although there are still two subjects tomorrow morning, Don't Chang'an really don't want to continue reading and reviewing.

In the past few days, the pre-exam assault has made his mind bloated, and he is about to see things.

In the afternoon, Bei Changan changed into his jersey and shoes and went to the playground with a football.

There are very few people on the playground, and there are many people playing basketball.

But there are really few people who kick the ball, and you can count them on one finger.

There is only one.

The boy is not tall, but he is very strong and has an instant noodle head.

Don't Chang'an walked over and said hello to him.

"No one today?"

Instant noodles said while juggling the ball: "There are few people in winter. ”

"Aren't the academy teams coming to train?"

Instant noodles smiled, "How many years have our school teams been disbanded? Not to mention, liberal arts universities, the atmosphere is not good. ”

Don't Changan smiled awkwardly, followed him on the side of the playground, and passed the ball.