"Huang Huijun, there is a lot of pressure at work. Hang Yu asked kindly.

"A little. Huang Huijun replied.

"I just signed a contract with a game company called Tianqing, took a stake in the company, and formed a team of affiliates. Among them, the technical team is in charge of Tianqing, and the customer service team is in charge of us. Hang Yu said.

"Game customer service. Huang Huijun said.

"Yes, do you have enough manpower?" Hang Yu asked.

"I don't know if there are many game users, but as far as I know, it seems that there will be more problems with the game. Huang Huijun said.

"After cooperating with us, you said that there are not many users. Hang Yu said.

Huang Huijun's reaction was very fast, and he immediately thought of Weibo, which seemed to be another big business.

"If there are a lot of users, we have to increase the number of people, and the phone number of the customer service department is almost burst. Huang Huijun said.

China Baby, Weibo, Micro Payment, Weibo Music four products, tens of millions of users. I don't know how many people call every day, and the problem is solved quickly, but some users are more verbose, which is a waste of customer service efficiency.

"Your customer service should think of more ways, don't always want to add manpower, there must be other ways to reduce the burden. For example, some very common problems, you can focus on publicizing them, so that there will definitely be a lot fewer calls. Hang Yu said.

"We advertise it, but users don't see it. Huang Huijun smiled bitterly.

Hang Yu is also quite helpless, some common problems are obviously explained, but users can't help it if they don't look at it.

Suddenly, he had a thought: "We can add a virtual robot customer service, jump out some common questions, and let the virtual robot answer them, and your task will be much lighter." ”

Huang Huijun thought for a while and said: "This method is okay, but the virtual robot should be very blunt, and the effect may not be great." After all, if there are too many problem options, it is estimated that users are not willing to read them, and too few will not solve several problems. ”

Hang Yu thinks about it, he doesn't like to use virtual robots when he encounters problems.

"Publicity, virtual robots, and manpower should be strengthened together, and it will always be useful to coordinate well. Hang Yu said.

"I see, is this virtual robot going to be done by the technical department?" asked Huang Huijun.

"Well, you can find Fu Lei yourself and say, recruit another game customer service, let's start with thirty people. You're going to go to Tianqing and learn from their game customer service manager to coordinate this as soon as possible. Hang Yu said.

"Where is Tianqing Company?" asked Huang Huijun.

"The full name is Tianqing Digital Entertainment Company, the day of heaven and earth, the sunny day of Qingqing, located in Fuzhou. This is the business card of the chairman and president of their company, where is the specific address, you can call and ask. Hang Yu took out Liu Dejian and Liu Luyuan's business cards and gave them to her.

"Okay, I'll go tomorrow. Huang Huijun said.

"There are so many tasks in the customer service department, you don't care about it. Hang Yu is also very worried about the customer service department, because Huang Huijun is only twenty-three years old this year, which is similar to Fu Lei.

"It can be managed. Huang Huijun is stronger, and she gritted her teeth to persevere.

"Try your best, if the performance of the customer service department is not good, you know. Hang Yu said.

"Don't worry, I'll do my best. Huang Huijun said with a firm gaze.

The operation of the customer service department is very stable for the time being, and Huang Huijun's performance is also good, so Hang Yu has no right to share her. Huang Huijun saw Hang Yu nodding, he breathed a sigh of relief in his heart, and then went back to prepare for the game customer service.

Not long after Huang Huijun left, Mei Shujie came to the door and knocked on the door again.

"Come in and close the door. Hang Yu said.

Mei Shujie closed the door after coming in, and was about to turn around, when she heard Hang Yu say again: "Anti-lock." Mei Shujie was stunned when she heard this, and then a bad feeling swelled up, but she still silently locked the office door.

turned around and walked in front of Hang Yu, seeing him with a teasing smile, Mei Shujie was angry.

"Manager Mei, with the increasing scale of provincial agencies and overseas purchasing departments, the problem of staff catering in other places can no longer be ignored. In the past, they all solved it by themselves, and the accounts were also directly from the local store, so the management was very loose. Hang Yu said.

When checking the reward and punishment records of various departments, Hang Yu found that there were individual branches that were working in the catering area. After all, buying vegetables and rice, gas and oil smoke all cost money, and moving his hands and feet will also cause some losses to Jiang Yan.

The most important thing is that the company distributes catering funds according to the number of branches, and if the management of the store is full, it will inevitably affect the staff of the store. Eating well affects work, and it will also affect the company's image in the minds of employees, who think that the company does not let them eat well.

"You're saying that you want me to manage the food and beverage in all the regional branches. Mei Shujie was excited and embarrassed, this is not a small task, of course she also hopes that the catering department will become bigger, but she is not very confident.

"Why, don't you dare to take it?" Hang Yu asked with a smile.

"It's not that I don't dare, it's just that in this way, the financial and personnel problems in my hands will be greatly increased. As far as the catering funds of our headquarters are concerned, there are more than 3 million yuan every month, and I am afraid of making mistakes every day. Mei Shujie said.

Jiang Yan provides breakfast, lunch, dinner and supper, and consumes an astonishing amount of ingredients, gas and spices every day. It's not amazing, but the food in Jiangyan Company is relatively good, especially the food of the management, which is very expensive.

Moreover, the company's canteen charges are very low, and even the cost of ingredients is not enough, and only the labor cost is earned. Because the food is good and cheap, there are many employees who are willing to eat in the company, forming a virtuous circle or a vicious circle.

"It's good to be careful, but don't worry too much, otherwise it's easy to make mistakes. After you finish calculating the accounts, the finance department will calculate it once, and if you make a mistake, it will find you to reconcile the accounts, so you don't have to calculate it yourself. Hang Yu comforted.

"I'm afraid that the finance will come to me to reconcile the accounts, and people will look at me strangely. Mei Shujie said.

It turned out that she had missed the accounts before, and the finance thought that she was full of private pockets, and her tone was wrong when she asked her to reconcile the accounts. Mei Shujie is more sensitive in this regard, and she feels quite uncomfortable, and her explanation is not clear.

Fortunately, she just miscalculated, and did not really seek personal gain, otherwise this reputation would have been ruined.

"You can find an accounting assistant to help you reconcile the accounts, the catering department is also a large department, if you take all the catering tasks of the purchasing department and the agency department, it is even bigger than the customer service department." Hang Yu said.

"Yes, I feel a little unstable when such a large department is in my hands. Mei Shujie said.

"Is that an exaggeration, come, I'll listen to your heartbeat. Hang Yu's tone began to pick lightly.

"Don't make a fuss, get down to business. Mei Shujie said.