Like last year, on the day of Double 11, almost everyone in the entire company stayed in the company, wanting to see how this year's Double 11 could improve compared to last year, after all, it took so much effort during this period of time, for this moment.

If you want them to go to bed early, it's hard to sleep well.

Wu Bin doesn't have this requirement, after all, everything that should be done has been done, and the only thing that is busy is actually the flagship store, and the customer service needs to do a good job of reception.

Because of the hot sales of the set of knives, the sales of the flagship store skyrocketed, and the customer service increased to five. Customer service can take fewer orders, but the service must be in place. Every customer service has undergone at least half a month of professional training to ensure that the service attitude satisfies consumers, at least they can't find faults; express delivery has been cooperating with SF Express after the kitchen is on the shelves, and the speed is still leveraged, as for the quality of goods, Wu Bin has been very strict with this piece. And there is a special customer service that only needs to do one thing every day, that is, pay attention to each consumer reply, find the dissatisfaction with the product, and finally summarize it together and feed it back to Wu Bin.

Wu Bin sorted it out again to see which ones really should be improved. The e-commerce platform, which is still very good, can directly connect merchants and consumers, and consumers' opinions can also be directly fed back to Wu Bin. Wu Bin will select some customers whose consumer feedback is really good, and directly let the customer service contact the consumers to give some feedback.

It is also because Wu Bin attaches great importance to consumer experience.

So at present, the rating of the Tmall store is very good, the product description, logistics services, and service attitude are currently 4.9 points, all of which are red.

The Tmall store, which is almost two million in a month, can still maintain a score of 4.9 points, which is rare.

"Everyone eats happily and drinks happily, don't patronize the computer, otherwise so many delicious things will be wasted. "Because the people in the company are all there in the evening, Wu Bin has prepared a lot of sumptuous meals, seafood, beer and drinks must be a must, no matter enough, there will be no shortage of roast duck and chicken. The company has a microwave oven, which can be heated in the microwave oven when it is slightly cold.

"Thank you to the owner. ”

"Long live the owner. ”

"I'll post it in the circle of friends, I'll eat this dish later, I'll take a picture. ”

"Aunt Lan's craftsmanship is really getting better and better, and my current sense of taste is completely nurture by Aunt Lan. ”

"That's a must. ”

Everyone chats about each other, after all, this is also a villa, but the customer service is not so comfortable, Wu Bin also tries to avoid stimulating the customer service, and the things given to the customer service are no worse than others, and there is double overtime pay for overtime today. After all, today's workload is definitely more than double.

"It would be nice if we could have a food product in the food section that could be held at the Double 11 venue. Sun Wenle looked at the busy flagship store, and the voice of a customer service Ding Dong remembered, which means that the prelude to Double 11 has begun.

"Then how hard you have to work, I plan to hand over you to do it, if you have been an assistant, it is also irresponsible for your future growth, only if you have responsibility, the operational ability can grow better." "With more and more brands, Aifeier company can't go on like this, although my sister is studying hard, but after all, the time is not long, and it will take some time to fully master the business of Tmall Supermarket. And Sun Wenle, no matter how unsuccessful he is, but after all, he has been working for so long, and in addition to his work attitude, at other times, the relationship with each other is still okay, and Jin Feier also wants to pull him one last time.

Therefore, whether it is public or private, Sun Wenle is currently a must to take over a brand alone and improve his operational capabilities.

"Ah, give it to me. Sun Wenle was stunned for a while, and then a smile first appeared, but the random smile disappeared again. "But the sales of Xiao Lazui are so low now, if I take over the operation. ”

Of course, Jin Feier understood what Sun Wenle meant, although he had been only an assistant before, but after all, she and Sun Wenle were the only ones responsible for the operation of snack food. So he still gave 5% of the team's net profit. He has always been just an assistant job, but because of the high profits of Jinzi and Weilong, it is easy for him to earn a salary of more than 10,000 yuan, and his life is still quite nourishing.

But now if Jin Feier lets him take over a brand alone, can he still have such good benefits as before?

"Okay, don't worry, what should be given to you, will still be given to you, let you operate Xiao Spicy Mouth, in order to let you improve your operational strength, so that we can take over the brand again in the snack food area. Hello, in the operation of weekdays, if you don't understand anything in the future, you can ask me or Zhang Rui and even Mr. Wu. Jin Feier continued, although she is a little mother, but after all, she is a big man, she used to be an assistant, and she didn't think much about the operation, but now that she has given the brand, it should always be better in the future.

After Jin Fei'er made this decision, she simply told Sun Wenle what she should pay attention to in the future, and left, this decision, she can be regarded as a temporary idea, but after saying it, after all, she wanted to talk to Wu Bin as well.

"Well, you are actually right to think so, in addition, sister, in fact, you can also let go a little and give your sister more opportunities, in my opinion, she is more reassuring than Sun Wenle, you can also let her take over the golden pigeon first. Wu Bin recognized Jin Feier's decision, because he also started from the role of operation assistant at the beginning, and he also understood the difference between his work in the operation assistant stage and the operation stage. Only when the operation, personally operate the operation of the matter, will want to be combined with the actual together, in order to progress faster, the current suitable people are difficult to recruit, the brand is not easy to find, independent brands are doing it. For the investment promotion, Wu Bin also plans to put it first.

"Is it okay for my sister?" Jin Fei'er said with some uncertainty, although they are two sisters, but it is also because of this, so Jin Fei'er treats her sister more rigorously and seriously.

Wu Bin nodded.

"Didn't you notice, in fact, my sister's current work ability is much better than Sun Wenle's, and she is more responsible, and she is willing to think about problems and solve problems. This is the main reason why sister can grow so fast, besides, it's just a golden pigeon, there are not many goods, according to my sister's work habits, when there is any problem, she will definitely look for us. Don't worry, what about work, you have to learn to reduce the burden, don't be busy. After the year, the company will make another big recruitment to see if it can recruit suitable operations, and if not, hire two assistants. ”

When Wu Bin was chatting with Jin Fei'er about these things, there was a sudden burst of lively noise below.

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