"Has our company received any complaint calls recently?" Xia Sen asked.

According to the 1,000-word letter, they said that the game lobby had deceived them of 10,000 yuan. When they asked for the recovery of the defrauded money, they were denied repayment.

This woman should have had the process of "asking for recovery", and the only thing that their company can do with players is the customer service department, so Xia Sen's first thought is to ask customer service.

"The complaint call... There will be some every day. The customer service girl replied with some trepidation.

"Well, it's normal to have complaints. Xia Sen said lightly, "So, how did you deal with it?"

"......" The customer service girl heard Xia Sen's question, her head slowly lowered, and fine beads of sweat appeared on her forehead.

Zhang Li saw this girl's expression, and secretly said something bad in his heart.

The support team never told them about the player's complaints, and never gave them advice on how to deal with them. They always thought that the customer service side was safe and sound, and they didn't need to deal with it, could it be that there were a lot of incidents that were not reported?

"I... We don't know what to do with it. The voice of the customer service girl was as weak as a mosquito.

The customer service team has always been a relatively marginal group, and their daily task is to be responsible for being scolded, and then coaxing people who call and scold one by one until they hang up the phone. - This is the value of existence they give themselves.

In his eyes, Director Zhang Li is a particularly fierce person, who has a straight face every day, either burying his head in writing code or reprimanding team members. No one in their group dared to talk to Director Zhang Li, and naturally they didn't dare to give feedback when they encountered problems.

Seeing the posture of the customer service girl, Xia Sen and Zhang Li guessed the ins and outs.

Xia Sen couldn't help but glance at Zhang Li, the customer service department and the R&D department were now under his control. These two departments have never coordinated to solve the problem, and their previous communication was inevitably too smooth. If something hadn't erupted this time, the problem on the customer service side would never have been discovered by them.

Xia Sen didn't have any criticism or warning, just such a faint look, and he looked at Zhang Li through the cold! This was the first time he found that the little boss who had no shelf at all every day and was scolded by him over and over again turned out to be very deterrent!

"This was my mismanagement, which led to poor communication between the customer service department and the development department. I'll fix this as soon as possible. Zhang Li hurriedly assured Xia Sen.

Seeing Xia Sen nodding, Zhang Li's hanging heart slowly relaxed, and he couldn't help but reprimand the customer service, "You can't help but talk when you encounter something... It's so hard to tell the difference!"

The customer service girl was trembling fiercely, staring at the corner silently, and the tears of grievance were about to flow out.

"Forget it, this matter will not be solved in a while, you can deal with it yourself later. Xia Sen sighed.

The company is very busy in various departments in the early stage, and the communication problems between departments are inevitable, and they will not be solved for a while.

"Tell me about the complaints you've encountered, are there any particularly large complaints and refund requests?" asked Xia Sen.

"I've got a record here. The customer service girl opened the small notebook she carried with her, and page after page wrote every complaint record since she joined the company for more than a month. It is a detailed record of the call time, phone number, complaint number, and detailed complaint content of each call.

"Quite seriously. Xia Sen sighed, but it was a pity that it was assigned to Zhang Li's brainless hands.

"Most of our complaints are that after payment, there is a delay in the recharge result, and the amount change cannot be found from the background. As for asking for a refund directly, it's not very much. The customer service girl flipped through the records page by page, and suddenly her eyes stopped, pointed to one of the pages and said, "Yes, there is a refund of 10,000 yuan." ”

Speaking of this, she seemed to suddenly remember something and began to explain.

"The complaint was strange, the person asking for a refund was a woman. She couldn't tell what her account was, so she said that she had recharged 10,000 yuan with us. She didn't tell me the account number, and I couldn't even check the records. Speaking of which, the customer service girl still has some grievances, "I said that I couldn't check it without an account, and then she began to scold me, and after scolding for a long time, she hung up the phone angrily." ”

Zhang Li: "......"

"We have a lot of users who recharge, and it won't be too many to rush 10,000 yuan by yourself, right?" Xia Sen said, "Zhang Li, you go and arrange someone to check, before the complaint time, how many users have recharged more than 10,000 yuan, what is their IP address, what is the recharge landline, check with the complaint phone." ”

"Good. Zhang Li stood up.

Before Zhang Li could walk out of the conference room, there was a sudden burst of angry scolding at the door.

"Do you think that if you put away all the leaflets I have spent, no one will know?"

"Your company is lacking in morality!"

"Skynet is magnificent, negligent but not leaky, you will be punished!"

"If you do too much injustice, you will kill yourself, and if you do this kind of behavior, your company will go out of business sooner or later!"

"Let the boss of your company be so immoral, sooner or later he will be hit by a car and die. ”

The one who cursed loudly at the door was the woman who was throwing leaflets everywhere as the front desk had said before.

Xia Sen: "...... Hello?"

Woman: "What a fart, I'm on a par with your company, if you don't return the money to me, I'll be done with you!"

Xia Sen: "You can either come in and tell me what's going on." ”

Woman: "Call your unscrupulous boss out! I'm going to tell that boss!"

Xia Sen: "...... I'm the one you call ... A boss who lacks morality. ”

The woman grabbed Xia Sen's sleeve and said, "Let's go, let's talk about it! What you did is not a human business!"

The girl at the front desk saw the woman's unreasonable posture, and she couldn't help but secretly say to Xia Sen, "If you can't tell her clearly, why should we entangle with her, just drive away." ”